Neotel Neobroadband LTE 4meg Home User

[TheAssistMan]

PM me your GPS coords and I will check what the LTE signal is like where you are.

Thank you. I PMd you now. Appreciate all the help guys!

 

[quik]

Response sent, looks like Neotel LTE is an option for you

 

[Skoolbus]

Need some advice.

I got the 4mb neobroadband in January 2015. Service was great and got great speeds till about 6 weeks ago. During the day I now get 1.5mb and speeds are usually back at 3.8mb after 6pm.

I called Neotel and they asked me to do speedtest at various times of the day and email it to their support centre.
They replied as follows:

Kindly be advised as per our LTE department the speed that you are getting is acceptable.

Please be advised Neotel device are a best effort service, meaning that the speeds are determined by the network traffic.

Please revert back to us should you still have any queries.

Regards, Octavia Sebeela

Consultant: E-Helpdesk

Neotel (Pty) Ltd

Direct: 0860636835

Email: consumers@neotel.co.za

Web: www.neotel.co.za

Case Closed.



Does this sound acceptable/reasonable?

This means I am paying R999.00 a month for a line that runs at 1.5mb half the time.