Netflix - Device Not Part Of Netflix Household

Neuk_

Neuk_

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What is this nonsense?

I have my Netflix account on various devices like my iPhone, my wife's iPhone, our Apple TV, an iPad my wife uses and our son uses, etc. My wife uses the iPad almost every night at home when we go to bed and this afternoon gets a message on the iPad about it not being part of the Netflix Household for my account. Signing out and back in yields the same nonsense, we got it to work by selecting the Watch Temporarily option which sent an email to get a code to put in to Netflix on the iPad so it will work for 14 days. There was a suggestion to open Netflix on the iPad connected to our WiFi at least once a month which makes little sense as that is done every day.
 
VPN or something running on it, perhaps?
 
Neuk_ said:
What is this nonsense?

I have my Netflix account on various devices like my iPhone, my wife's iPhone, our Apple TV, an iPad my wife uses and our son uses, etc. My wife uses the iPad almost every night at home when we go to bed and this afternoon gets a message on the iPad about it not being part of the Netflix Household for my account. Signing out and back in yields the same nonsense, we got it to work by selecting the Watch Temporarily option which sent an email to get a code to put in to Netflix on the iPad so it will work for 14 days. There was a suggestion to open Netflix on the iPad connected to our WiFi at least once a month which makes little sense as that is done every day.
Click to expand...
same problem since early last week ,cancelled it ,cant be bothered.
 

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Do you have a single or a family account?
I had similar messages a while ago until I changed to a family account
It costs R199,00 monthly
 
Neuk_ said:
My wife watches a lot, especially at this stage in her pregnancy, our son watches as well so I have no intention of cancelling.
Click to expand...
we were 4 on it .same package .posted pic,was told its because non of us are on the same connection ,we only use LTE on devices ,each device has its own sim .
 
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Neuk_ said:
What is this nonsense?

I have my Netflix account on various devices like my iPhone, my wife's iPhone, our Apple TV, an iPad my wife uses and our son uses, etc. My wife uses the iPad almost every night at home when we go to bed and this afternoon gets a message on the iPad about it not being part of the Netflix Household for my account. Signing out and back in yields the same nonsense, we got it to work by selecting the Watch Temporarily option which sent an email to get a code to put in to Netflix on the iPad so it will work for 14 days. There was a suggestion to open Netflix on the iPad connected to our WiFi at least once a month which makes little sense as that is done every day.
Click to expand...
Have you tried logging out on all devices ? Just in case someone else is using your account and causing an issue.
I did see an article where there was a way to set the local wifi as your home wifi, then make sure that the tablet is not using mobile data.
 
Neuk_ said:
My wife watches a lot, especially at this stage in her pregnancy, our son watches as well so I have no intention of cancelling.
Click to expand...
i presume your screen message is the same as mine .asked the girl at computer shop here and she says loads of people are complaining and suggested because we dont use it on anything hifidelity ,we should maybe get 4 single packages ,ii may do that ,cant use it in the lounge on the main tv anyway because the Thrush thats nesting behind the one speaker attacks us at the moment if we stay too long .
 
soulie said:
we were 4 on it .same package .posted pic,was told its because non of us are on the same connection ,we only use LTE on devices ,each device has its own sim .
Click to expand...

We all use the same internet connection but we have two different WiFi's at the moment which I wouldn't think is an issue. We use the iPad in the car for our son when travelling but it doesn't have a sim card, we download video's for him to watch. It sounds like Netflix is just being full of nonsense, our son was watching Octonauts on Netflix Kids via our Apple TV this morning while we were getting ready, on the same AP that the iPad my wife was using yesterday which gave issues. My inlaws were using my Netflix account a while back but have since moved to their own account...
 
Nerfherder said:
Have you tried logging out on all devices ? Just in case someone else is using your account and causing an issue.
I did see an article where there was a way to set the local wifi as your home wifi, then make sure that the tablet is not using mobile data.
Click to expand...

I haven't tried logging out of any devices, my wife logged out of the ipad yesterday and tried to log back in but had no success. My inlaws were using my Netflix account a while back but have since moved to their own account. If you see the article about setting a home WiFi, which is ridiculous, please do post it...
 
soulie said:
i presume your screen message is the same as mine .asked the girl at computer shop here and she says loads of people are complaining and suggested because we dont use it on anything hifidelity ,we should maybe get 4 single packages ,ii may do that ,cant use it in the lounge on the main tv anyway because the Thrush thats nesting behind the one speaker attacks us at the moment if we stay too long .
Click to expand...

At least we don't have issues with Thrush's :ROFL:
 
soulie said:
same problem since early last week ,cancelled it ,cant be bothered.
Click to expand...

I have been sharing my Netflix account with family who lives elsewhere, so not in the same house.
Gave Netflix R199 (latest price) since 2018.

Then they started with this "you cannot share" nonsense.
So I cancelled my Netflix completely December 2023. No time for companies with silly T&Cs.
So they lose a bit of money and I subscribe to other services.

Sure, 1 subscriber is not going to bother them. Maybe a million similar cases would though.

Anyhow. If you watch on one device via Fibre and another device is connected via LTE (or phone cellphone network), then Netflix might see that is "outside of the household" as it would get to their network from two different service providers IP ranges. And then this nonsense happens.

You can accept it and get more accounts, or you can make a stand and cancel so they realize that having subscribers is just as important as giving shareholders profits.
 
Yip, also get that msg ever so often ... sometimes I just leave it for a few days and it comes right by itself ... fnck know what Netflix is doing their side.
 
Neuk_ said:
I haven't tried logging out of any devices, my wife logged out of the ipad yesterday and tried to log back in but had no success. My inlaws were using my Netflix account a while back but have since moved to their own account. If you see the article about setting a home WiFi, which is ridiculous, please do post it...
Click to expand...
Try this :

How to set or update a Netflix Household

A Netflix Household is a collection of the devices connected to the internet at the main place you watch Netflix.
help.netflix.com help.netflix.com


I'm sharing an account with my uncle but miraculously have not received any warning yet.
 
So, I had the same issue with my iPhone while at home this last weekend, so I got hold of Netflix support who were quite helpful. It sounds like Netflix tries to use 'fixed' devices to determine your 'household', so something like a TV running the Netflix app. At some stage we used our Netflix account on my inlaws TV which I suspect then flagged their home as our 'household'. So when we use a device at home it gets picked up as not being in our 'household', so I have signed out of their TV as they have their own Netflix account. Hopefully we don't get the issue again.
 
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