Network coverage - Kya Sand - Randburg

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atomcrusher

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Can any MTN rep here advise ...

From latter part of 2006, up until early 2007, I was delighted to finally have 3G coverage, and used my 3G cellphone as a modem to connect via my laptop.
For the past month (at least) I am only able to connect at GPRS or Edge speeds - today it was around 14 kBps / 112 kbps D/L, which has been typical for a while now.
(...the obvious - I have selected 'dual mode' for the phone network setting's connection, as opposed to GSM mode ... and my modem setting are fine .... I use the laptop at home as well with the same phone, and have 3G connection there...).
What's happened to the 3G/HSDPA signal that was recently available? Offices are in Kya Sands Business Park, Kya Sand, Randburg, Gauteng.

Exact location (S26.03104 E27.94451 .. WGS84 datum)
 
YelloFever

YelloFever

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atomcrusher said:
Can any MTN rep here advise ...

From latter part of 2006, up until early 2007, I was delighted to finally have 3G coverage, and used my 3G cellphone as a modem to connect via my laptop.
For the past month (at least) I am only able to connect at GPRS or Edge speeds - today it was around 14 kBps / 112 kbps D/L, which has been typical for a while now.
(...the obvious - I have selected 'dual mode' for the phone network setting's connection, as opposed to GSM mode ... and my modem setting are fine .... I use the laptop at home as well with the same phone, and have 3G connection there...).
What's happened to the 3G/HSDPA signal that was recently available? Offices are in Kya Sands Business Park, Kya Sand, Randburg, Gauteng.

Exact location (S26.03104 E27.94451 .. WGS84 datum)
Click to expand...

PM me the date when you had 3G/HSDPA and your cell number and I'll have a look see

Thanks MTNDD
 
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atomcrusher

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Bump @ MTNDD .... I know you're not really involved with this anymore, but would appreciate my query being forwarded to someone else at MTN.
 
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atomcrusher

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Can ANYONE at MTN answer my original query? I have supplied the information asked for by PM ..... still waiting for a response.
 
YelloFever

YelloFever

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atomcrusher said:
Can ANYONE at MTN answer my original query? I have supplied the information asked for by PM ..... still waiting for a response.
Click to expand...

Sorry I haven't been available can you PM me your email addy I need to get some basic info and then I'll get the coverage helpdesk guys to capture this and then we can have one of the engineers to come out and see what's potting

MTNDD
 
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atomcrusher

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At my office every day I have been checking for 3G signal on my N6630 (and, yes, I have selected "dual mode" as opposed to "gsm" mode in Tools>Settings>Phone>Network Settings>Network Mode).

I check if I have 3G signal every day I am in the office (admittedly not every hour, but 3 - 4 times a day), and I have not had 3G signal for a couple of months now.

Today, I have full 3G signal, and quickly did a speed test from www.speedtest.net

Results were:

Ping (to their server in Cape Town) = 114 ms
DL = 159 kbps
UL = 210 kbps


Has MTN secretly checked out their tower in my area, and sorted it, after I posted on this forum on 19 March?

While I'm not delighted with the speed test results, I can live with the 278 kbps DL ... as it sure beats my 256K shared line I have at my office, where I have just checked the speed at:

Ping = 88 ms (better that MTN 3G)
DL = 134 kbps (slightly worse than MTN 3G)
UL = 192 kbps (slightly worse than MTN 3G)


All I can do is continue checking for 3G signal, and report here if it is down again for an extended time
 
YelloFever

YelloFever

MTN Company Representative
Joined
Mar 30, 2006
Messages
4,569
atomcrusher said:
At my office every day I have been checking for 3G signal on my N6630 (and, yes, I have selected "dual mode" as opposed to "gsm" mode in Tools>Settings>Phone>Network Settings>Network Mode).

I check if I have 3G signal every day I am in the office (admittedly not every hour, but 3 - 4 times a day), and I have not had 3G signal for a couple of months now.

Today, I have full 3G signal, and quickly did a speed test from www.speedtest.net

Results were:

Ping (to their server in Cape Town) = 114 ms
DL = 159 kbps
UL = 210 kbps


Has MTN secretly checked out their tower in my area, and sorted it, after I posted on this forum on 19 March?

While I'm not delighted with the speed test results, I can live with the 278 kbps DL ... as it sure beats my 256K shared line I have at my office, where I have just checked the speed at:

Ping = 88 ms (better that MTN 3G)
DL = 134 kbps (slightly worse than MTN 3G)
UL = 192 kbps (slightly worse than MTN 3G)


All I can do is continue checking for 3G signal, and report here if it is down again for an extended time
Click to expand...

Can you do me a favor and log this if it hasn't already been logged on 0119121212 or coveragecomplaints@mtn.co.za

I'll get the Coverage guys look into it immediately

MTNDD
 
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