Network Issues since January 1 - Western Cape

[jxharding]

Can't you use the 3G only setting? Or is your 3G signal too weak?

Hi, I didn't update firmware yet so unfortunately it defaults to edge 2g every time.
Would you recommend me updating the firmware to the unofficial firmware?

 

[ajax]

Hi, I didn't update firmware yet so unfortunately it defaults to edge 2g every time.
Would you recommend me updating the firmware to the unofficial firmware?

Just download MDMA and use that on "3G only" mode. Remember to set-up the dial-up connection named "MDMA" using your modem as the device first.

 

[UtianG]

WHOOOOOOOOOOOOOSH!!!!

WHOOOOOOSH!!!! thats the sound of me flushing my Cell C modem down the toilet. I don't even give a ish about the R2999 I've lost or the 5GB data I will be getting every month for the next 6 months.

Vodacom will you be able to forgive me for ever doubting you??? Please take me back!

LOL!!! Ok I didn't really flush it, but thats how I feel.

Using Vodacom now and no problems .....

 

[morkhans]

WHOOOOOOSH!!!! thats the sound of me flushing my Cell C modem down the toilet. I don't even give a ish about the R2999 I've lost or the 5GB data I will be getting every month for the next 6 months.

Working great for me! I'll happily use up your remaining data, where can I pick-up the SIM?

Vodacom will you be able to forgive me for ever doubting you??? Please take me back!

Using Vodacom now and no problems .....

*falls off chair*

*recovers, copies post to Vodacom forum*

Just waiting for Antonf...

 

[kingdong]

My wooosh woes have not abated.
Lower Tamboerskloof
Cape Town

 

[MDE]

Looks like Claremont Livingstone Tower (Post Office) has been sorted out...busy downloading at 6.2mb down and upload is at 2.2mb - am holding a piece of wood while typing with one hand

edit: using white dongle

 

[katman]

Looks like Claremont Livingstone Tower (Post Office) has been sorted out...busy downloading at 6.2mb down and upload is at 2.2mb - am holding a piece of wood while typing with one hand

edit: using white dongle

I'm in Claremont (Lynfrae) and this is me at 22:10 -

What gives?

 

[Network1]

I'm in Claremont (Lynfrae) and this is me at 22:10 -

What gives?

Ain't you suppose to use the Johannesburg server?

 

[katman]

Ain't you suppose to use the Johannesburg server?

Am I? I was told otherwise. Anyway, here it is on the Joburg server.

 

[morkhans]

Still all good this side of the mountain.

JHB: MTN

 

[1geoff99]

[URL=http://www.speedtest.net] [/URL]

The only feedback I can get from Cell C so far is that they are going to send out an engineer to test the coverage in my area. Is Cell C still unaware that there is a serious problem with at least parts of their network in the Western Cape?

Someone was supposed to get back to me today, but nothing happened.

 

[MDE]

I'm in Claremont (Lynfrae) and this is me at 22:10 -

What gives?

This Morning http://www.speedtest.net/result/1173069658.png

 

[Cell_C]

NETWORK ISSUES IN THE WESTERN CAPE/ CAPE TOWN

Thank you for making us aware of issues around Cape-Town/ Western Cape.

To effectively diagnose the problem, we request affected subscribers to forward the following details to onlinesupport@cellc.co.za.

>Name and surname
>Physical addresses / coordinates,
>Contact details,
>Model of the modem e.g. Huawei E1820.
>Detailed description of the fault/ problem
>when was the problem experienced
>Prepaid/ Post paid

Your cooperation in this regard will help us in ensuring that the issues are efficiently resolved.

Thank you

Cell_C
DM

 

[fsgoldstein]

NETWORK ISSUES IN THE WESTERN CAPE/ CAPE TOWN

Thank you for making us aware of issues around Cape-Town/ Western Cape.

To effectively diagnose the problem, we request affected subscribers to forward the following details to onlinesupport@cellc.co.za.

>Name and surname
>Physical addresses / coordinates,
>Contact details,
>Model of the modem e.g. Huawei E1820.
>Detailed description of the fault/ problem
>when was the problem experienced
>Prepaid/ Post paid

Your cooperation in this regard will help us in ensuring that the issues are efficiently resolved.

Thank you

Cell_C
DM

In response to a similar request you posted on 'Double Cable Break in Western Cape', I sent email dated 23rd Feb at 5:54pm to onlinesupport@cellc.co.za containing the required information on the problem I had experienced. To date, I have not received any acknowledgment of that email.

 

[Clivee]

Called Cellc 2 weeks,lodged a complaint. They sent a tek out the next morning. Problem seems to be solved here in Muizenberg. They called me this morning to ask if things have improved. Nice going so far CellC.

 

[MDE]

Claremont Livingstone tower still doing well. http://www.speedtest.net/result/1175466240.png

White Dongle

 

[1geoff99]

Plumstead still doing %$#&!

[URL=http://www.speedtest.net] [/URL]

 

[jxharding]

Durbanville not even connecting to EDGE, cell c give feedback!! I did make a complaint, have reference nr, no reply whatsoever from someone

 

[Vee]

OK, time for an update on the service level in Brackenfell South, CT:
First a bit of background, in November 2010 I bought the 5gig pre paid with the E1820 modem, downloads of 4.5 megs, uploads of 1.75megs, + signal strength +-80dbm, solidly connecting to tower 45542, HSPA+(ping to the JHB server on speedtest.net +-89ms. Overall very happy - come 1 January 2011 things started going south, 14 February 2011 reached the south pole - currently still lost and feels like Cell C are truly walking in circles.

1) First mail to 'onlinesupport@cellc.co.za' on the 1 January 2011
2) 2nd Mail on the referring to thread on MBD (2 January 2011)
3) Call from helpdesk - check all settings - all OK - speed are usable but still half of what it was
4) 14 February 2011, speed to a basic standstill - mail to 'onlinesupport@cellc.co.za' again - referring to all previous communication
5) Response - double cable break - they are fixing it. (PM ronbo4GS - no response)
6) Service very unstable - again via helpdesk - check all settings, this time a call was logged for the data desk, no improvement (17 February 2011)
7) A call logged for the network team - few days and a few phone calls later no improvement (24 February 2011)
8) A call was logged for a 3rd party agent, apparently the service agents of the towers - something to do with capacity
9) 3rd party came to the home and checked the signal (25 February 2011)
10) Who knows - no response as yet

Current status
Uploads - 0.41
Downloads - 0.04
Ping 205ms
Signal Strength - -79dBm


I use the internet primarily for online gaming, this is now 2 months of very unstable internet - when is CellC going to acknowledge the there is a problem and they don't know what to do.

 

[Vee]

Brackenfell CT was completely unusable the last 4 nights - just slows down from about 17h00 and dies at 19H00. As per the facebook page some maintenance to be done on 03-03-2011 - hope my tower is included in this!!