Network Issues since January 1 - Western Cape

[Vee]

OK, time for an update on the service level in Brackenfell South, CT:
First a bit of background, in November 2010 I bought the 5gig pre paid with the E1820 modem, downloads of 4.5 megs, uploads of 1.75megs, + signal strength +-80dbm, solidly connecting to tower 45542, HSPA+(ping to the JHB server on speedtest.net +-89ms. Overall very happy - come 1 January 2011 things started going south, 14 February 2011 reached the south pole - currently still lost and feels like Cell C are truly walking in circles.

1) First mail to 'onlinesupport@cellc.co.za' on the 1 January 2011
2) 2nd Mail on the referring to thread on MBD (2 January 2011)
3) Call from helpdesk - check all settings - all OK - speed are usable but still half of what it was
4) 14 February 2011, speed to a basic standstill - mail to 'onlinesupport@cellc.co.za' again - referring to all previous communication
5) Response - double cable break - they are fixing it. (PM ronbo4GS - no response)
6) Service very unstable - again via helpdesk - check all settings, this time a call was logged for the data desk, no improvement (17 February 2011)
7) A call logged for the network team - few days and a few phone calls later no improvement (24 February 2011)
8) A call was logged for a 3rd party agent, apparently the service agents of the towers - something to do with capacity
9) 3rd party came to the home and checked the signal (25 February 2011)
10) Who knows - no response as yet

Current status
Uploads - 0.41
Downloads - 0.04
Ping 205ms
Signal Strength - -79dBm


I use the internet primarily for online gaming, this is now 2 months of very unstable internet - when is CellC going to acknowledge the there is a problem and they don't know what to do.

Eventually got a call back from the helpdesk on my log, they have checked everything and can’t come up with a fault? Now the “think” it is a capacity issue and would have to investigate a new site for a tower, although I get a very strong signal from a EDGE only tower. I would think upgrading an existing tower would be cheaper than building a new one – either way I appeared to be Scr##ed until they upgrade their infrastructure foot print in the area.
:wtf:NOT A HAPPY CHAPPY

 

[Morpheos]

Getting these results sitting in the Tygervalley Store. If this is what I am getting here is there any hope??

http://www.speedtest.net/result/1188736489.png

 

[Morpheos]

Getting these results sitting in the Tygervalley Store. If this is what I am getting here is there any hope??

http://www.speedtest.net/result/1188736489.png

http://www.speedtest.net/result/1188750874.png

 

[1geoff99]

:wtf:

 

[Morpheos]

:wtf:

Wow. and I thought I had it bad in Richwood. Sunningdale isn't any better than u.

Richwood: http://www.speedtest.net/result/1189081809.png

 

[ginggs]

Well I never did get that follow up call, so I assume my original query remains closed.

I've emailed onlinesupport@cellc.co.za, let's see what happens.

 

[ZenithSurfer]

Stellenbosch

I'm in Stellenbosch and have excellent signal to the closest tower.
For January and 1/2 of February i got speeds above 5Mb/s with relatively low latency.
As of the 2nd half of February my speeds dropped down to 0.4Mb/s download and 0.04Mb/s upload.
The only thing i can put it down to is the fact that most of the students returned from holiday. This leads me to believe that they designed this network without taking into account any capacity issues. No point in connecting to a tower at 21Mb/s and then joining a party line with thousands upon thousands of people on a 10Mb/s line.

I have inundated support with emails, but am yet to receive any feedback.
This is a huuuuge waste of R 3000. If you are still undecided: DON'T take a woosh contract. The only speed you'll be getting is quick-to-blood-boil.

 

[Piesang]

I had 4 guys coming to my place on 3 different dates to do some tests. I just hope they fix the problems soon. I can't work like this. Luckily I have TelkomADSL at my studio.

It took me 3hours on Sunday evening to upload 340 photos (20MB) to Facebook. That should've took me less than 2minutes.

 

[ajax]

I'm in Stellenbosch and have excellent signal to the closest tower.
For January and 1/2 of February i got speeds above 5Mb/s with relatively low latency.
As of the 2nd half of February my speeds dropped down to 0.4Mb/s download and 0.04Mb/s upload.
The only thing i can put it down to is the fact that most of the students returned from holiday. This leads me to believe that they designed this network without taking into account any capacity issues. No point in connecting to a tower at 21Mb/s and then joining a party line with thousands upon thousands of people on a 10Mb/s line.

I have inundated support with emails, but am yet to receive any feedback.
This is a huuuuge waste of R 3000. If you are still undecided: DON'T take a woosh contract. The only speed you'll be getting is quick-to-blood-boil.

I also noticed a drop in speed. I reported it, in my case onlinesupport called back the same day. They said they will investigate.
I think Stellenbosch needs extra towers. They've got 2100 MHz spectrum now, so let's hope they use it.

 

[ginggs]

I've emailed onlinesupport@cellc.co.za, let's see what happens.

I just received a call from advanced data services, based on my email they have logged a query with planning & optimization, I should hear from them in 7-10 working days.

 

[1geoff99]

For two days running now, this is the kind of speed I get at 8 am...

And this is what I get at 8 pm...

Seems to me the network is running out of capacity later in the day.

 

[ZenithSurfer]

Stellenbosch

After 7 am in the morning my network has slowed down to a crawl.

Gotta love that: Slower than 87% of ZA.

 

[1geoff99]

Not very good at midday. And Cell C are now talking about 42 Mbps...

 

[Piesang]

This is bloody rediculous. I've waited and waited. How long do I still have to wait? I can't even use my my cell c internet at home. The times that it does connect I have to be happy with 40kb/s - 300kb/s. That is pathetic man.

I need answers and a solution now. You already received my money.

 

[ginggs]

This is bloody rediculous. I've waited and waited. How long do I still have to wait?

Wait for what?

Have you emailed onlinesupport@cellc.co.za as per this post yet?

 

[Piesang]

Wait to be able to use my cell c internet the way it was intented to.

I had 4 peopl at my place on different occasions to do tests an I was told to wait patiently because they are working on the problem. I started this thread on the 1st of January. Today is the 13th of March an my whooosh is still gone.

Cell C are aware of my problem.

 

[Vee]

Wait to be able to use my cell c internet the way it was intented to.

I had 4 peopl at my place on different occasions to do tests an I was told to wait patiently because they are working on the problem. I started this thread on the 1st of January. Today is the 13th of March an my whooosh is still gone.

Cell C are aware of my problem.

I don't think it is ever going to get fixed, same experience, 2 visits from the tec guys, conclusion - capacity. I am now force to revert back to Vodacom - they have much more WOOSH than Cell C.

Cell C
http://speedtest.net/result/1198458737.png

Vodacom
http://speedtest.net/result/1198587670.png

Both tests done from my Cell C black speed stick, same hardware (Desktop) just change the sim cards.

COME ON CELL C, THIS HAS NOW GONE ON FOR LONG ENOUGH.

 

[Mr K]

I have also noticed this peak issue in midrand, johannesburg. After 8 in the morning on week days the connection is becoming unusable some times. It is fine in the morning and evenings. I assume that lot of businesses in midrand using cell c. I dont know when cell c is to icrease capacity in midrand.

 

[Piesang]

I've send a email now to the support as well. This is starting to get very annoying.

 

[xrapidx]

Are there still issues? Need something urgently in the Parow area (next to Parow Center).