New LTE AUP from September 2016

[Gaz{M}]

Telkom said they were being relaxed about the AUP till this month, but greed and abuse have forced them to implement the AUP. Maybe the intention all along was to make it uncapped, but people abused it so badly they had to change that? Certainly seems that way based on some of the admissions in this and other threads. People using this product for 10 people in a household, for 1000+ students at a school etc. It is not meant for that. Get ADSL or fibre in that case.

All I can say is that I hope the abusers just calm down and use only what they really need. Leaving everything to auto update and stream everything in HD (even youtube) is unnecessary. Yes, I get that the advertising said uncapped and no mention of a threshold, but I guess the usage was unprecedented as there has never been an uncapped wireless product.

I am still happy with my 30GB. Yes I would like to stream everything in HD, but I can't get ADSL at home.

 

[Noob-Noob]

Telkom said they were being relaxed about the AUP till this month, but greed and abuse have forced them to implement the AUP. Maybe the intention all along was to make it uncapped, but people abused it so badly they had to change that? Certainly seems that way based on some of the admissions in this and other threads. People using this product for 10 people in a household, for 1000+ students at a school etc. It is not meant for that. Get ADSL or fibre in that case.

All I can say is that I hope the abusers just calm down and use only what they really need. Leaving everything to auto update and stream everything in HD (even youtube) is unnecessary. Yes, I get that the advertising said uncapped and no mention of a threshold, but I guess the usage was unprecedented as there has never been an uncapped wireless product.

I am still happy with my 30GB. Yes I would like to stream everything in HD, but I can't get ADSL at home.

Its not our fault if an multi-billion Rand company does not have the common sense to do proper homework before implementing and offering the "uncapped deal", they should have investigated the type of infrastructure they would require, maybe talk to international players who has implemented this before, do a test run, implement a proper FUP from the start etc.
But now we are trapped in a 24month contract and we have to suffer because of their lack of proper research.

 

[gregr1]

I agree with you completely and all I read on here is how people hide torrents in HTTP, VPN, Sandboxes etc. HD streaming to 10 screens simultaneously, feeding schools with 1000 people (?????????) and the list goes on ..

I noticed my speeds degrading the last few months and I must say that i have thought about all the comments here and it makes some sense that speeds are down. The guy that did the 1.2 TB and thinks that is normal?

So, yes, people need change behavior for the good of the service for all of us. On another note - Telkom sold me Uncapped LTE and the warning message i received a while back did not say that they would "cut off" my data but that there may be throttling or shaping.

Surely throttling or shaping still means Uncapped? I checked the web site and there is a link to the terms and conditions that clearly warn of an acceptable use policy for abuse of the service.

Anyhow - I have noticed a better network the last few days so perhaps curbing abusers will work ...

 

[proze]

I agree with you completely and all I read on here is how people hide torrents in HTTP, VPN, Sandboxes etc. HD streaming to 10 screens simultaneously, feeding schools with 1000 people (?????????) and the list goes on ..

I noticed my speeds degrading the last few months and I must say that i have thought about all the comments here and it makes some sense that speeds are down. The guy that did the 1.2 TB and thinks that is normal?

So, yes, people need change behavior for the good of the service for all of us. On another note - Telkom sold me Uncapped LTE and the warning message i received a while back did not say that they would "cut off" my data but that there may be throttling or shaping.

Surely throttling or shaping still means Uncapped? I checked the web site and there is a link to the terms and conditions that clearly warn of an acceptable use policy for abuse of the service.

Anyhow - I have noticed a better network the last few days so perhaps curbing abusers will work ...

Don't be coming round here with your reason and common sense!! *rabble rabble rabble*

 

[Saba'a]

Its not our fault if an multi-billion Rand company does not have the common sense to do proper homework before implementing and offering the "uncapped deal", they should have investigated the type of infrastructure they would require, maybe talk to international players who has implemented this before, do a test run, implement a proper FUP from the start etc.
But now we are trapped in a 24month contract and we have to suffer because of their lack of proper research.

Exactly. I would not have cancelled adsl and given my vox account to someone else if Telkom had not advertised the product.

 

[Saba'a]

126gbs used to date yet no netflix was streamed tonight. So 7gbs used tonight just music streaming and youtube. Torrenting non existent.
Netflix normally on for 3 - 4 hours. So imagine the gbs it would have been with netflix.

My speeds averaging 20mbps now.

138gb so will be way more later tonight. Abuse? None - simply using product as sold.
Arguments about price is stupid. You sell me a merc at a toyotas price and I mustnt complain?

 

[Saba'a]

You cannot compare wireless and fixed line. You are not the only one on the tower. There is people passing through the area on their cellphones throughout the day. There's that guy sitting at the local cafe with his dongle etc. Wireless has much more "ifs then and buts" than fixed line.

At the end Telkom sold you a product that doesn't live up to it's expectations. We all agree on that, but as my initial statement, look at similar offerings from capped products and their pricing. I think it's reasonable to expect more or less the same data usage.

The same goes for ADSL. You're not going to get much data out of a el cheapo R200 uncapped account.

Its limited to 150 users. So please explain your dongle and cell users? Let Telkom explain it.

 

[Saba'a]

You cannot compare wireless and fixed line. You are not the only one on the tower. There is people passing through the area on their cellphones throughout the day. There's that guy sitting at the local cafe with his dongle etc. Wireless has much more "ifs then and buts" than fixed line.

At the end Telkom sold you a product that doesn't live up to it's expectations. We all agree on that, but as my initial statement, look at similar offerings from capped products and their pricing. I think it's reasonable to expect more or less the same data usage.

The same goes for ADSL. You're not going to get much data out of a el cheapo R200 uncapped account.

Of course its not since lte is less stable than adsl. Also if you sell as a loss leader eg kalahari tablet was sold at a loss. Should I not complain if the tablet bought at a bargain doesnt perform at the level its supposed to be worth?

 

[Azg]

You cannot compare wireless and fixed line. You are not the only one on the tower. There is people passing through the area on their cellphones throughout the day. There's that guy sitting at the local cafe with his dongle etc. Wireless has much more "ifs then and buts" than fixed line.

At the end Telkom sold you a product that doesn't live up to it's expectations. We all agree on that, but as my initial statement, look at similar offerings from capped products and their pricing. I think it's reasonable to expect more or less the same data usage.

I understand fully well the technological aspects. I thought your question was a challenge to find a product where you could stream 500GB without paying R5000.
And no I do not think it's reasonable to expect same data usage as the capped wireless. That would not be uncapped, and I might as well have stuck with my 10Mbps ADSL.

But if Telkom go ahead and enforce low data caps on this Uncapped LTE, then I hope they meet the customers halfway and allow them to cancel the 24 month contracts without any penalties.

 

[Saba'a]

I understand fully well the technological aspects. I thought your question was a challenge to find a product where you could stream 500GB without paying R5000.
And no I do not think it's reasonable to expect same data usage as the capped wireless. That would not be uncapped, and I might as well have stuck with my 10Mbps ADSL.

But if Telkom go ahead and enforce low data caps on this Uncapped LTE, then I hope they meet the customers halfway and allow them to cancel the 24 month contracts without any penalties.

Yep. Id be better off with 10mbps adsl with vox promo bundle.

 

[Cactus]

I understand fully well the technological aspects. I thought your question was a challenge to find a product where you could stream 500GB without paying R5000.
And no I do not think it's reasonable to expect same data usage as the capped wireless. That would not be uncapped, and I might as well have stuck with my 10Mbps ADSL.

But if Telkom go ahead and enforce low data caps on this Uncapped LTE, then I hope they meet the customers halfway and allow them to cancel the 24 month contracts without any penalties.

My argument comes from a business perspective. I can't imagine that one set of users would pay x and be allocated x, while others pay way below x and effectively get allocated 5x. Although as adielk mentioned Telkom probably sold this product below cost. Even if that's the case, then there's bound to be some restrictions.

If you think about it logically Telkom would make much more money from 150 modest users than 50 heavy users. Telkom is still a business which is set out to make money so in their eyes it makes more sense to throttle heavy users rather than adding more capacity.

I hope that Telkom will allow the unhappy guys to cancel as you suggested. That way they can still save face and the remaining users will have a excellent service making it a win-win for everyone.

Its limited to 150 users. So please explain your dongle and cell users? Let Telkom explain it.

You're kidding right? One of my phones is connected to the same base station that my uncapped LTE sim is connected to. Did I take someone else's spot on the 150 limit for my base station?

Please realize that the uncapped LTE guys are using the same bandwidth that all the other 20/50/100GB okes, phones and tablets are also using. That's why I'm upset at people abusing an awesome product. It affects grandma across the street on her tablet trying to FB as well. I'm out.

(And no, the IP address already changed.)

 

[Indian]

Best Product in ZA

 

[Dawie180]

I average alot, alot of streaming, average p2p... prob do about 600gb a month. (Must take into acc that this month i reinstalled windows and redownloaded a few games - GTA5 69Gb, Battlefield 4 61Gb and more...). As far as im concerned there is only a FUP on p2p and NNTP protocols. I was very thorough when getting this product and made sure the T&C's mentioned no soft cap on normal data. I came from having a 10mb uncapped premium account that was costing me R1600 a month but it was clear that their FUP on that account was 900Gb, and i knew i was a high user so i didnt mind paying. I am going to be very pissed off if Telkom got me to sign a 24 month contract and then changed the FUP now 4 months in. Iv got call recordings of more than 1 conversation i had with Telkom (they called me to offer the me the product), where i asked them a few time to be sure there is no soft cap on normal data, and i got a yes each time. So screw them if they implement any such AUP or FUP.

 

[Saba'a]

My argument comes from a business perspective. I can't imagine that one set of users would pay x and be allocated x, while others pay way below x and effectively get allocated 5x. Although as adielk mentioned Telkom probably sold this product below cost. Even if that's the case, then there's bound to be some restrictions.

If you think about it logically Telkom would make much more money from 150 modest users than 50 heavy users. Telkom is still a business which is set out to make money so in their eyes it makes more sense to throttle heavy users rather than adding more capacity.

I hope that Telkom will allow the unhappy guys to cancel as you suggested. That way they can still save face and the remaining users will have a excellent service making it a win-win for everyone.



You're kidding right? One of my phones is connected to the same base station that my uncapped LTE sim is connected to. Did I take someone else's spot on the 150 limit for my base station?

Please realize that the uncapped LTE guys are using the same bandwidth that all the other 20/50/100GB okes, phones and tablets are also using. That's why I'm upset at people abusing an awesome product. It affects grandma across the street on her tablet trying to FB as well. I'm out.
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(And no, the IP address already changed.)

Well it was sold as dedicated towers. Read up and note Telkom decided to expand the bands to ones for normal cell usage to provide service to more users. Once again stupid planning and greed. Thus ability by users to change via toolkit to other bands to "improve" their speeds. Competing with normal cellphone users.

Note how many improved their speeds via toolkit.

 

[Saba'a]

I average alot, alot of streaming, average p2p... prob do about 600gb a month. (Must take into acc that this month i reinstalled windows and redownloaded a few games - GTA5 69Gb, Battlefield 4 61Gb and more...). As far as im concerned there is only a FUP on p2p and NNTP protocols. I was very thorough when getting this product and made sure the T&C's mentioned no soft cap on normal data. I came from having a 10mb uncapped premium account that was costing me R1600 a month but it was clear that their FUP on that account was 900Gb, and i knew i was a high user so i didnt mind paying. I am going to be very pissed off if Telkom got me to sign a 24 month contract and then changed the FUP now 4 months in. Iv got call recordings of more than 1 conversation i had with Telkom (they called me to offer the me the product), where i asked them a few time to be sure there is no soft cap on normal data, and i got a yes each time. So screw them if they implement any such AUP or FUP.

Thats the point. Telkom kept assuring users its truly uncapped. Otherwise I would have kept my vox promo account on which I couldnt even exhaust my data building up a surplus rollover of 600gb.

Idiotic statements that it would cost R1000's fail to note for R99 you get unlimited streaming bolt-ons. Sure if somebody runs a business its unreasonable but streaming a number of tvs for a normal family usage?

Showmax - is it limited to one stream or can I stream to as many devices as I wish? If 1 explains Telkoms limited planning.

 

[Saba'a]

Sold us a Rolls Royce but we must accept a Toyota because they charged a Toyota price?

I acted as a guinea pig so Telkom should have limited it to period to be terminated. Instead if the service bombed as it has for some they are bound to the 24 months. One sided deal?

 

[Saba'a]

137gb this morning but little streaming last night. Only me watching a documentary (1/3).

So really absolutely no abuse or even normal usage for last 2 days. Yet the gb adding up after 8 days. Realistically thus 20gb per day minimum. 600gb minimum cap and should actually be 1tb.
However, this begs the question - is capping the issue which I doubt or streaming concurrently? Telkom wants people to stream one show only. This is not SAUK days anymore. Modern households stream to be able to watch what they want and when they want to. Telkom oversold LTE which is not as stable as adsl and to pre emptively lock up potential fibre subscribers due to fibre providers inroads into affluent suburbs.
Then they expanded it beyond the bandwidth to use normal phone bandwidth.
Lack of planning resulted in poor speeds for others, not abuse by users. E.g. the 1tb user probably uses it off peak during the day I assume. 1tb for so many users is actually little if I check my usage for a normal household.

 

[digitalp]

So from last night, I have been 4mbit after hitting the 250gb mark. I guess that's the threshold. Streaming has also been shaped because streaming even a non bandwidth intensive stream stutters. Most of my usage has been Netflix, YouTube and Amazon prime videos. How this counts as abuse, I don't know.

 

[Mr.Robot]

I can confirm this and I am now experiencing the same 4mbps throttle on everything , also after reaching 250GB. I stream netflix in 4K so that is where all my data is going.
I only used about 2GB P2P according to their 188 service.
This is not on - how can they change this midway trough the contract - Then I should be able to cancel midway trough.

 

[thavinci]

Well im still throttled to 512k which came after the 4m, but internet so slow i cannot even visit these forums anymore and i cannot get telkom to even admit they throttling me let alone fix the issue or offer me to exit contract.