New LTE AUP from September 2016

[proze]

It's interesting how the high-usage guys are complaining about the contract being changed and arguing about the semantics of abuse. You're throttled, not capped. The product is still uncapped. Which is what you signed up for.

 

[sand_man]

It's interesting how the high-usage guys are complaining about the contract being changed and arguing about the semantics of abuse. You're throttled, not capped. The product is still uncapped. Which is what you signed up for.

Lol, no.

Nowhere does it say you'll be soft-capped to 4Mbps after 250gb usage!

 

[SykomantiS]

It's interesting how the high-usage guys are complaining about the contract being changed and arguing about the semantics of abuse. You're throttled, not capped. The product is still uncapped. Which is what you signed up for.

Haha, No. :wtf:

 

[willsotaku]

It's interesting how the high-usage guys are complaining about the contract being changed and arguing about the semantics of abuse. You're throttled, not capped. The product is still uncapped. Which is what you signed up for.

Remember that page when you signup online that said you will NEVER be throttled/shaped for Streaming/Gaming? no? ok? well that is what was there and the people that are complaining have a full right to do so thanks to how telkom advertised it

As stated below:

But here are a few things you need to know:


Uncapped wireless broadband is really uncapped for almost all applications and uses. These include email, browsing, streaming traffic like video, music, YouTube, AppleTV, Box Office, Netflix, VPN, VOIP, real time online gaming, backups and gaming downloads.


For these you will never be capped and throttled. This means consumers will enjoy the full benefit of a truly unlimited experience with Telkom's LTE Uncapped service. Telkom's 50GB fair usage policy cap ONLY applies to Bit Torrent traffic via peer to peer and news servers protocols (NNTP).


Customers will enjoy full speeds on the 50GB FUP bundle between 12am – 6pm and will only be throttled on the speeds between 6pm – 12am which is Telkom's peak period on the network. Full connection speeds will be maintained during peak periods for general browsing, online gaming and video streaming and the customer experience will not be affected.

 

[sand_man]

Product has been totally misrepresented. Yes, R599/R799 are bargains but when you invite the family over to the half-priced buffet don't cry when they get stuck in.

EDIT: Going to be interesting to see if this 250gb threshold is infact the cut off point.

 

[Saba'a]

It's interesting how the high-usage guys are complaining about the contract being changed and arguing about the semantics of abuse. You're throttled, not capped. The product is still uncapped. Which is what you signed up for.

No it stated never to be throttled. It pays to read the fine print. We signed up unbelieving but after numerous assurances many signed. How many do you think wanted to be tied into a 24 month contract?

 

[Saba'a]

Product has been totally misrepresented. Yes, R599/R799 are bargains but when you invite the family over to the half-priced buffet don't cry when they get stuck in.

EDIT: Going to be interesting to see if this 250gb threshold is infact the cut off point.

Fibre being installed in my area. But telkom contractors
I'll gladly bite the bullet or go to vdsl even as I have 40mbps vdsl available.

Wonder if this was a tactic to get users hooked onto high data habits.

 

[SykomantiS]

No it stated never to be throttled. It pays to read the fine print. We signed up unbelieving but after numerous assurances many signed. How many do you think wanted to be tied into a 24 month contract?

I promised myself I was done with contracts. Then this came along. I'm just hoping it wasn't a mistake. (although I've not yet picked up on any throttling personally- but then this morning my microserver at home is suspiciously offline; but it's probably- hopefully- unrelated).

 

[sand_man]

Fibre being installed in my area. But telkom contractors
I'll gladly bite the bullet or go to vdsl even as I have 40mbps vdsl available.

Wonder if this was a tactic to get users hooked onto high data habits.

Mine too!! Fibrehoods!! A mere month or 2 away from going live!!

 

[sand_man]

I promised myself I was done with contracts. Then this came along. I'm just hoping it wasn't a mistake. (although I've not yet picked up on any throttling personally- but then this morning my microserver at home is suspiciously offline; but it's probably- hopefully- unrelated).

250gb isn't bad! Still great value if you got it @ R599 and good value @ R799.

 

[SykomantiS]

250gb isn't bad! Still great value if you got it @ R599 and good value @ R799.

Problem is, even on my old 4meg (we cancelled the line completely though so there's no going back) I would hit 250GB. Regardless of that, a 250GB threshold of any kind on anything other than the stated torrent and nntp protocols is NOT what I signed up for.

 

[furpile]

Remember that page when you signup online that said you will NEVER be throttled/shaped for Streaming/Gaming? no? ok? well that is what was there and the people that are complaining have a full right to do so thanks to how telkom advertised it

As stated below:

Sadly, marketing is not legally binding, the contract is. Current LTE page from Telkom:

Will FUP be applied to the SmartBroadband Uncapped Wireless service?

Acceptable use policy will also apply where Telkom deems a subscriber to be abusing the service and throttling may be implemented across all traffic types in times where the network is under strain and with the express aim of providing a quality service across the network for all users. This is subject to the AUP as outlined below here.
What is the Acceptable Use Policy applicable to this service?

Telkom reserves the right to apply restrictions on an uncapped account if a customer’s behaviour is determined to be affecting the user experience of other customers on Telkom’s mobile broadband network. Such restrictions include but are not limited to throttling a customer’s throughput speeds to an appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit the use of bandwidth intensive protocols and applications.
Examples of customer behaviour which compromise Telkom’s network performance include, for example, causing network congestion, include running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as Peer to Peer and news servers protocols (NNTP). In the event of such behaviours, Telkom reserves the right to terminate the account of a SmartBroadband Uncapped Wireless customer whose usage is continuously affecting Telkom’s network performance.
In order to assist a customer to be made aware of when his or her behaviour is compromising Telkom’s mobile broadband network performance, Telkom will provide to the customer such information as is practically available. Once usage is indicated as being dangerously high, Telkom reserves the right to suspend the relevant customer’s usage within 24 (twenty four) hours of usage having reached such levels. Customers who are restricted by Telkom in the aforementioned manner in a calendar month will be returned to full service profile at the beginning of the next month.
The above controls will be implemented by Telkom in addition to those set out elsewhere in this AUP regarding unlawful behaviour.

 

[proze]

Lol, no.

Nowhere does it say you'll be soft-capped to 4Mbps after 250gb usage!

Capping != throttling. Capping in the SA context has always meant amount of data, not data rate.

Edit: From furpile's post, it seems y'all just didn't read the TAC.

I'm still astonished at the amount of streaming people seem to do, based on the comments in this thread. Try going outside sometime.

 

[Saba'a]

Sadly, marketing is not legally binding, the contract is. Current LTE page from Telkom:

But this is not what original stated?

 

[Saba'a]

Capping != throttling. Capping in the SA context has always meant amount of data, not data rate.

However I stand corrected based on the subsequent posts on the TAC. If they promised no throttling, that's a different kettle of fish.

I'm still astonished at the amount of streaming people seem to do, based on the comments in this thread. Try going outside sometime.

The faster the data stream the higher the amount of data because youtube netflix etc up the quality of the video.

 

[SykomantiS]

Capping != throttling. Capping in the SA context has always meant amount of data, not data rate.

Edit: From furpile's post, it seems y'all just didn't read the TAC.

I'm still astonished at the amount of streaming people seem to do, based on the comments in this thread. Try going outside sometime.

Why? It's dark outside when I get home.

 

[Gothan]

Maybe it's the amount of data over a period. As per example if it's 250gb a week then they throttle? But if it's for instance 250gb over 2 weeks then there is no throttle? But still waiting for someone to get a definitive answer that says:"jip you're throttled". Currently I am on 80gigs for the month so far and have had no issues except the occasional tower belly flop

 

[furpile]

But this is not what original stated?

I don't know, but I posted this early in the thread before Telkom updated their terms:

The SmartBroadband Uncapped Wireless service shall be offered at full speeds (no time limit applies)
for all traffic types except bandwidth intensive protocols
The SmartBroadband Uncapped Wireless service will offer uncapped data for all traffic types except
bandwidth intensive protocols

SmartBroadband Uncapped Wireless services operate on shared radio resources and Telkom reserves
the right to apply restrictions on an uncapped account if a customer’s behaviour is determined to be
affecting the user experience of other customers on Telkom’s mobile broadband network. Such
restrictions include but are not limited to throttling a customer’s throughput speeds to an appropriate
proportion of the actual port speed and / or shaping a customer’s bandwidth to limit the use of bandwidth
intensive protocols and applications

This was on 16/08.

 

[Saba'a]

Someone had a screenshot but to trace it - eish too much effort.

 

[SeaSickMama]

Well we are over a week into the month. But they might be doing the same as mweb does with the whole 30 day rolling period, that sucked as generally once you stuck in it you in it for the long run until you don't use the Internet for a while. But only time will tell in this month I'm at around 45gb Apple launched all their updates last night so it was a little busy for me. I wanna download GTA V again, as the mods that are out are awesome but I don't wanna push 80GB on my lte then they slow me