New pricing change package?

DARK_SETH

Active Member
Joined
Nov 21, 2013
Messages
65
@AfriNatic new pricing. How long if I change before my speed changes? Dont want any disconnects cause we work from home?
8d6b6810d3c2a96fc361f4a83772545a.jpg
 

ab-user

Expert Member
Joined
Jun 15, 2010
Messages
1,793
Wanted to upgrade to 100/100 (new price of R997), from 50/50 (paid old price of R1117), but was greeted with this?
Not sure about the accounting here!
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DARK_SETH

Active Member
Joined
Nov 21, 2013
Messages
65
Package change or new package? I did a package change and said package will be in effect 30 Jun
 

mrudling

Senior Member
Joined
Oct 14, 2005
Messages
604
Upgraded from 200/200 to 1000/200 for the same zars

Changes took place in 10 min. Nicely done Afrihost. No downtime, not even a blip
11611933901.png
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*Plenty other activity happening on my network tonight
 

ab-user

Expert Member
Joined
Jun 15, 2010
Messages
1,793
What's the problem?

That accounting is spot on.

Pure numbers. Paid 1117 for the current month. Changing to 997 for the current month. Effectively, there should be either a refund (small) or an effective date of 1 July
 

Mike Hoxbig

Honorary Master
Joined
Apr 25, 2010
Messages
37,737
Upgraded from 200/200 to 1000/200 for the same zars

Changes took place in 10 min. Nicely done Afrihost. No downtime, not even a blip
11611933901.png
[/URL]
*Plenty other activity happening on my network tonight
If only Cool Ideas could do upgrades/downgrades in 10 minutes. I've been told 2-5 working days. Been waiting since Thursday...
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,666
@AfriNatic new pricing. How long if I change before my speed changes? Dont want any disconnects cause we work from home?
8d6b6810d3c2a96fc361f4a83772545a.jpg

With Vumatel and Vuma Aerial it takes about 10min or so.

If you are on Vumatel you will get a new IP and then you would be prompted to activate again. Vuma Aerial will just start working again once the new speeds have been provisioned.
 

DARK_SETH

Active Member
Joined
Nov 21, 2013
Messages
65
So all package changes is effective 1 July? I changed in the app today to the new package. Speed will incease 1 July ?
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,666
Pure numbers. Paid 1117 for the current month. Changing to 997 for the current month. Effectively, there should be either a refund (small) or an effective date of 1 July

Hi,

The reason for this is because we have changed everyone to the new speeds and pricing. The system assumes that you only paid the new price and will charge you the difference. I would suggest waiting a few days for the 1st. :)
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,666
So all package changes is effective 1 July? I changed in the app today to the new package. Speed will incease 1 July ?

The new speeds are effective 1st of July. Only upgrades to higher speeds will complete after the order is placed.
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,666
So my upgradevfrom 50/5 to 100/100 same price should be active then?

Technically yes because it's an upgrade but the system see the reduced pricing as a downgrade and that is why it scheduled it.

Let me find out how we are going to handle these and then I will get back to you?
 
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