New pricing change package?

ab-user

Expert Member
Joined
Jun 15, 2010
Messages
1,793
Hi,

The reason for this is because we have changed everyone to the new speeds and pricing. The system assumes that you only paid the new price and will charge you the difference. I would suggest waiting a few days for the 1st. :)
I requested shortly after midnight, and the speed bump happened between 5:30 and 6:30 (ish) this morning. Clientzone shows me being on a 100/100, and also that my account is in arrears with R30 (everything is on debit order). Actual speed also dropped back to 50/50 between 09:30 and 10:30 (ish).

Not sure what the R30 is all about?
Not sure what speed I should expect to the end of the month?

edit: biggest issue is that clients cannot schedule a speed upgrade. it is always effective immediately
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,669
I requested shortly after midnight, and the speed bump happened between 5:30 and 6:30 (ish) this morning. Clientzone shows me being on a 100/100, and also that my account is in arrears with R30 (everything is on debit order). Actual speed also dropped back to 50/50 between 09:30 and 10:30 (ish).

Not sure what the R30 is all about?
Not sure what speed I should expect to the end of the month?

edit: biggest issue is that clients cannot schedule a speed upgrade. it is always effective immediately

Can you send me a pm with your email address let me have a look for you?
 

Lukcydog

Well-Known Member
Joined
Aug 13, 2012
Messages
418
I am on Vumatel. I see my package has already been moved from 50/50 to 100/100 but when I do a speedtest its still at 50/50. Will the speed upgrade only become active on 1 July?
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,669
I am on Vumatel. I see my package has already been moved from 50/50 to 100/100 but when I do a speedtest its still at 50/50. Will the speed upgrade only become active on 1 July?

For existing clients the new speeds will only kick in on the 1st of July.
 

linkinpark

Expert Member
Joined
Jun 27, 2005
Messages
1,196
Is the new Vumatel 200/200 price of R1147 a special or permanent? It seems a bit too cheap compared to the rest of the ISP's
 

netstrider

Expert Member
Joined
Nov 1, 2006
Messages
2,825
Is the new Vumatel 200/200 price of R1147 a special or permanent? It seems a bit too cheap compared to the rest of the ISP's
They are permanent prices so long Vumatel keeps the prices as they are.

Not a special from Afrihost, just aggresively priced on their part.
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,669
Is the new Vumatel 200/200 price of R1147 a special or permanent? It seems a bit too cheap compared to the rest of the ISP's

We are not running a special currently and these are our offering on Vumatel.
 

Lukcydog

Well-Known Member
Joined
Aug 13, 2012
Messages
418
upgraded to 200/200 from 50/50. WOW, what a seamless experience. within 5 min (1 min downtime) it was back up and working! Well done!
 

Rickster

EVGA Fanatic
Joined
Jul 31, 2012
Messages
18,984
@AfriNatic

Are the speed upgrades automatic? Because I manually set my package to 50/50 from 20/20. Then got an unrelated email saying my speed will change to 50/50.

If it is automatic will it now change my pending 50/50 to 100/100? I don't want 100/100.

Thanks.
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,669
@AfriNatic

Are the speed upgrades automatic? Because I manually set my package to 50/50 from 20/20. Then got an unrelated email saying my speed will change to 50/50.

If it is automatic will it now change my pending 50/50 to 100/100? I don't want 100/100.

Thanks.

The speed upgrades are automatic from the 1st of July.

I won't advise clients to switch over now but if they do we will correct the speeds of these client on Vumatel side once Vumatel completes the changes. You will not be charged as we have already moved everyone to the new speeds on our system and started billing run for the invoices to be generated.
 

Rickster

EVGA Fanatic
Joined
Jul 31, 2012
Messages
18,984
The speed upgrades are automatic from the 1st of July.

I won't advise clients to switch over now but if they do we will correct the speeds of these client on Vumatel side once Vumatel completes the changes. You will not be charged as we have already moved everyone to the new speeds on our system and started billing run for the invoices to be generated.
Would you recommend I cancel the product change in CZ?
 

DARK_SETH

Active Member
Joined
Nov 21, 2013
Messages
65
@AfriNatic speed still up and down. Van somebodybdoba port reset. I Again noticed the slow speed yesterday and today. And yes. I did plug laptop directly into the OTN to test.
bbcb74db8d69f8e7f3f3ca7f5b5256f6.jpg
 

potsreebie

New Member
Joined
Aug 8, 2012
Messages
2
@AfriNatic Hi, I left a msg on a different subforum but I saw you're active here so I will ask here. I am due for an upgrade from 50/50Mbps to 100/100Mbps but 4 days later and no go. Could you kindly check on my situation?
 

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