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1. What is the current Wi-Fi authentication process for Telkom mobile and non-Telkom subscribers?
• Telkom Mobile subscribers are required to connect to 1 Telkom Connect network once they are within a Telkom
Mobile Hotspot to use the service
• Telkom mobile subscribers are required to setup their device to connect via EAP-SIM authentication if the device
supports EAP-SIM to connect to Telkom’s Wi-Fi
• Or add a secondary device via MAC address on Telkom’s Self-service portal to connect to Telkom’s Wi-Fi using
MAC authentication
• Non-Telkom subscribers were required to send an SMS to 32676 to receive a PIN code that they are required to
redeem on the Wi-Fi portal to access the 30 minutes of free Wi-Fi
• Once connected to the Wi-Fi network Telkom Mobile subscribers will be able to connect to the internet immediately
2. What has changed with the latest Wi-Fi enhancements launched?
a) Telkom mobile Contract and Pre-paid subscribers will be required to set-up their device to connect to Telkom’s
Wi-Fi.
1. EAP-PEAP authentication:
• If the device does not support EAP-SIM authentication or is a non-SIM based device such as laptops and WI-FI
tablets.
• to link a second device to the Unlimited Wi-Fi VAS bundle
2. EAP-SIM authentication
• If the device supports EAP-SIM authentication or is a SIM based device
3. MAC authentication
• It has been replaced by EAP-PEAP registration (Username and password registration) and Telkom mobile
Subscribers will be able to use EAP-PEAP registration (Username and password registration) to connect two
devices to the unlimited WI-FI VAS bundle.
4. Telkom mobile subscribers are then required to connect to “1 Telkom Connect” network to use the Wi-Fi service
b) Non-Telkom subscribers, Telkom fixed and non-qualifying Telkom mobile pre-paid and hybrid subscribers will be
required to register their device to connect to Telkom’s Wi-Fi via:
1. EAP-PEAP registration (Username and password registration) on Telkom’s Wi-Fi portal page which can be found on
the following link https://Wi-Fi.telkom.co.za/umbrella/Wi-Fi/myWi-Fi
2. Subscribers are then required to connect to “1 Telkom Guest” network to use the Wi-Fi service
3. How do Telkom mobile subscriber’s set-up their primary device to connect to a Telkom Wi-Fi Hotspot?
1. Via EAP-PEAP Authentication
Telkom mobile Contract and Pre-paid subscribers will be required to set-up their device to connect to Telkom’s Wi-Fi via EAP-PEAP authentication:
o If the device does not support EAP-SIM authentication.
o Or is not a SIM based device such as laptops or Wi-Fi tablets.
o Or to link a second device to the Unlimited Wi-Fi VAS
EAP-PEAP authentication involves the registration of a Username and Password that will be used in the once-off setup and authentication of devices.
NB: EAP-PEAP authentication will not be applicable for primary IOS device as IOS devices get the EAP-SIM certificate automatically installed with carrier settings during the initial setup of Apple devices. EAP-PEAP authentication will only be required for secondary IOS device setup that is required to link a second device to the unlimited Wi-Fi VAS bundle.
STEP 1: User Name and Password Registration
• Please register and / or login in to the My Telkom self-service portal on http://www.telkom.co.za
• Once logged in to your account select Manage Subscription
• On the manage subscription page select the number to be added from the drop down list or enter MSISDN Number:
081XXXXXXX
• Under existing services package view the status of the selected mobile number and ensure It is active
• Click Fetch
• When the data is returned, go to Set Wi-Fi Password
• Register Username (Cell phone number) and password to use for Wi-Fi once-off registration
• Enter your password, Password must be between 8 and 14 characters, must include 1 capital letter and one
number
• Enter the Confirmed Password
• Click on Set Password, once done the message Successful reset of password will display
STEP 2: Once-Off EAP-PEAP Device Setup
• Connect to “1 Telkom Connect” when at a Telkom Wi-Fi Hotspot
• Change EAP method to use EAP-PEAP or PEAP on your device under device setting section
• In the identity field, enter the username and password supplied during registration in step 1 above
• Append @ telkommobile.net to the username, format to be used is 081XXXXXX@telkommobile.net
• Enter the password supplied during registration
• Click connect
2. Via EAP-SIM Authentication
EAP-SIM authentication is applicable for devices that are SIM based as the validation or authentication to Telkom’s Wi-Fi network will be done based on the subscribers SIM information. NB: IOS devices get the EAP-SIM certificate automatically installed with carrier settings during the initial setup of Apple devices and will no longer be required to manually setup their devices. The following steps apply for EAP-SIM registration on device.
How to setup your Device for EAP-SIM registration at a Wi-Fi Hotspot
Telkom Mobile subscribers will need to apply the following EAP-SIM settings for the different operating systems to connect to the Telkom’s Wi-Fi service:
Telkom Subscribers:
o Go to device settings
o Turn on Wi-Fi
o Search for nearby Wi-Fi networks
o Connect to “1 Telkom Connect” when at a Telkom Wi-Fi Hotspot
o Change EAP method to use EAP-SIM or SIM on your device and click connect
o Click connect
o You will now be seamlessly connected to any of Telkom’s Wi-Fi Hotspot
1. How do I connect using an Android based device
• Go to your settings, turn on your Wi-Fi, and search for nearby Wi-Fi networks.
• Connect to the wireless network: 1 Telkom Connect.
• Change EAP method to use EAP-SIM or SIM on your device under device setting section Click on Connect
• You will in future be seamlessly connected to Telkom’s Wi-Fi when your Wi-Fi is switched on.
2. How do I connect using an IOS based device
• IOS devices get the EAP-SIM certificate automatically installed with carrier settings during the initial setup of
Apple devices and will no longer be required to manually setup their devices.
• Customers need to ensure that their Wi-Fi is switched on to connect to 1 Telkom Connect Network at a Telkom
Wi-Fi hotspot
3. How do I connect using a BlackBerry based device
• Go to your network settings, turn on your Wi-Fi, and search for nearby Wi-Fi networks.
• Connect to the wireless network: 1 Telkom Connect.
• Change the authentication method of the enterprise sub-type to use EAP-SIM on your device, then save and
connect.
• You will in future be seamlessly connected to Telkom’s Wi-Fi when your Wi-Fi is switched on
4. Will Telkom mobile Subscribers be able to use MAC address authentication to access Telkom’s Wi-Fi?
No, MAC authentication has been replaced by EAP-PEAP authentication. Telkom mobile Subscribers will be able to use EAP-PEAP authentication to connect to Telkom’s Wi-Fi or connect two devices to the unlimited WI-FI VAS bundle.
5. Can I use a second device to access Telkom’s Wi-Fi other than my registered primary device?
Yes, Telkom understands that you may need to use a different device other than the registered primary device to access Telkom’s Wi-Fi service. Therefore, Telkom allows you to link a second device (e.g. a laptop or tablet) to access Telkom’s Wi-Fi service through EAP-PEAP authentication.
• Telkom Mobile subscribers are required to connect to 1 Telkom Connect network once they are within a Telkom
Mobile Hotspot to use the service
• Telkom mobile subscribers are required to setup their device to connect via EAP-SIM authentication if the device
supports EAP-SIM to connect to Telkom’s Wi-Fi
• Or add a secondary device via MAC address on Telkom’s Self-service portal to connect to Telkom’s Wi-Fi using
MAC authentication
• Non-Telkom subscribers were required to send an SMS to 32676 to receive a PIN code that they are required to
redeem on the Wi-Fi portal to access the 30 minutes of free Wi-Fi
• Once connected to the Wi-Fi network Telkom Mobile subscribers will be able to connect to the internet immediately
2. What has changed with the latest Wi-Fi enhancements launched?
a) Telkom mobile Contract and Pre-paid subscribers will be required to set-up their device to connect to Telkom’s
Wi-Fi.
1. EAP-PEAP authentication:
• If the device does not support EAP-SIM authentication or is a non-SIM based device such as laptops and WI-FI
tablets.
• to link a second device to the Unlimited Wi-Fi VAS bundle
2. EAP-SIM authentication
• If the device supports EAP-SIM authentication or is a SIM based device
3. MAC authentication
• It has been replaced by EAP-PEAP registration (Username and password registration) and Telkom mobile
Subscribers will be able to use EAP-PEAP registration (Username and password registration) to connect two
devices to the unlimited WI-FI VAS bundle.
4. Telkom mobile subscribers are then required to connect to “1 Telkom Connect” network to use the Wi-Fi service
b) Non-Telkom subscribers, Telkom fixed and non-qualifying Telkom mobile pre-paid and hybrid subscribers will be
required to register their device to connect to Telkom’s Wi-Fi via:
1. EAP-PEAP registration (Username and password registration) on Telkom’s Wi-Fi portal page which can be found on
the following link https://Wi-Fi.telkom.co.za/umbrella/Wi-Fi/myWi-Fi
2. Subscribers are then required to connect to “1 Telkom Guest” network to use the Wi-Fi service
3. How do Telkom mobile subscriber’s set-up their primary device to connect to a Telkom Wi-Fi Hotspot?
1. Via EAP-PEAP Authentication
Telkom mobile Contract and Pre-paid subscribers will be required to set-up their device to connect to Telkom’s Wi-Fi via EAP-PEAP authentication:
o If the device does not support EAP-SIM authentication.
o Or is not a SIM based device such as laptops or Wi-Fi tablets.
o Or to link a second device to the Unlimited Wi-Fi VAS
EAP-PEAP authentication involves the registration of a Username and Password that will be used in the once-off setup and authentication of devices.
NB: EAP-PEAP authentication will not be applicable for primary IOS device as IOS devices get the EAP-SIM certificate automatically installed with carrier settings during the initial setup of Apple devices. EAP-PEAP authentication will only be required for secondary IOS device setup that is required to link a second device to the unlimited Wi-Fi VAS bundle.
STEP 1: User Name and Password Registration
• Please register and / or login in to the My Telkom self-service portal on http://www.telkom.co.za
• Once logged in to your account select Manage Subscription
• On the manage subscription page select the number to be added from the drop down list or enter MSISDN Number:
081XXXXXXX
• Under existing services package view the status of the selected mobile number and ensure It is active
• Click Fetch
• When the data is returned, go to Set Wi-Fi Password
• Register Username (Cell phone number) and password to use for Wi-Fi once-off registration
• Enter your password, Password must be between 8 and 14 characters, must include 1 capital letter and one
number
• Enter the Confirmed Password
• Click on Set Password, once done the message Successful reset of password will display
STEP 2: Once-Off EAP-PEAP Device Setup
• Connect to “1 Telkom Connect” when at a Telkom Wi-Fi Hotspot
• Change EAP method to use EAP-PEAP or PEAP on your device under device setting section
• In the identity field, enter the username and password supplied during registration in step 1 above
• Append @ telkommobile.net to the username, format to be used is 081XXXXXX@telkommobile.net
• Enter the password supplied during registration
• Click connect
2. Via EAP-SIM Authentication
EAP-SIM authentication is applicable for devices that are SIM based as the validation or authentication to Telkom’s Wi-Fi network will be done based on the subscribers SIM information. NB: IOS devices get the EAP-SIM certificate automatically installed with carrier settings during the initial setup of Apple devices and will no longer be required to manually setup their devices. The following steps apply for EAP-SIM registration on device.
How to setup your Device for EAP-SIM registration at a Wi-Fi Hotspot
Telkom Mobile subscribers will need to apply the following EAP-SIM settings for the different operating systems to connect to the Telkom’s Wi-Fi service:
Telkom Subscribers:
o Go to device settings
o Turn on Wi-Fi
o Search for nearby Wi-Fi networks
o Connect to “1 Telkom Connect” when at a Telkom Wi-Fi Hotspot
o Change EAP method to use EAP-SIM or SIM on your device and click connect
o Click connect
o You will now be seamlessly connected to any of Telkom’s Wi-Fi Hotspot
1. How do I connect using an Android based device
• Go to your settings, turn on your Wi-Fi, and search for nearby Wi-Fi networks.
• Connect to the wireless network: 1 Telkom Connect.
• Change EAP method to use EAP-SIM or SIM on your device under device setting section Click on Connect
• You will in future be seamlessly connected to Telkom’s Wi-Fi when your Wi-Fi is switched on.
2. How do I connect using an IOS based device
• IOS devices get the EAP-SIM certificate automatically installed with carrier settings during the initial setup of
Apple devices and will no longer be required to manually setup their devices.
• Customers need to ensure that their Wi-Fi is switched on to connect to 1 Telkom Connect Network at a Telkom
Wi-Fi hotspot
3. How do I connect using a BlackBerry based device
• Go to your network settings, turn on your Wi-Fi, and search for nearby Wi-Fi networks.
• Connect to the wireless network: 1 Telkom Connect.
• Change the authentication method of the enterprise sub-type to use EAP-SIM on your device, then save and
connect.
• You will in future be seamlessly connected to Telkom’s Wi-Fi when your Wi-Fi is switched on
4. Will Telkom mobile Subscribers be able to use MAC address authentication to access Telkom’s Wi-Fi?
No, MAC authentication has been replaced by EAP-PEAP authentication. Telkom mobile Subscribers will be able to use EAP-PEAP authentication to connect to Telkom’s Wi-Fi or connect two devices to the unlimited WI-FI VAS bundle.
5. Can I use a second device to access Telkom’s Wi-Fi other than my registered primary device?
Yes, Telkom understands that you may need to use a different device other than the registered primary device to access Telkom’s Wi-Fi service. Therefore, Telkom allows you to link a second device (e.g. a laptop or tablet) to access Telkom’s Wi-Fi service through EAP-PEAP authentication.
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