New York sushi restaurant owner BANS tips, raises waitress pay.

[noxibox]

It's not arbitrary.

If the cook hands the waitor a half cooked meal it's the waitor's job to take it back to the cook and make sure it's right before he presents it to me.

Ah, so the waiter must cut my steak and taste the meal beforehand to be sure it's what I wanted. Do they spit it back out if it's just right?

If i get a hair in my food I blame the waitor for not making sure the cook gives out hairless food.

Again we have the waiter fiddling with the food.

If you get a builder to build you a house and a wall a skeef, do you moan at the builder or do you moan the worker?

The manager, aka the builder. Just like in a restaurant.

The reason waitors exist is so that we don't have to deal with the back end staff. They're supposed to make sure everything runs smoothly. Which is why they get penalized when it doesn't.

That's the restaurant manager's job.

It's really starting to look like you have no idea what a waitor's job actually entails.

I know exactly what their job entails. I just don't hold them entirely responsible for the running of a restaurant and take petty revenge when things go awry.

And it does. At the place I worked at we didn't have designated areas. We took clients as they came in. Some we'd rush to, some we'd avoid hoping someone else would help them.

Very quickly we found that in general blacks don't tip, so there came a point where even the black waitrons didn't want want black tables.

So what you're really saying is that tipping encouraged bad service.

 

[cerebus]

So what you're really saying is that tipping encouraged bad service.

Yep that's it on the head. Incentives go both ways. They can motivate better work; but they can also motivate poorer work on areas where the incentives aren't being delivered. And so Chevron just created a lovely discriminatory service situation in that restaurant based on the practice of tipping.

 

[sjm]

Very quickly we found that in general blacks don't tip, so there came a point where even the black waitrons didn't want want black tables.

This VERY quickly turns into a self fulfilling prophecy. I tip, but if you assume that I'm not going to tip and give me s**t service, guess what? You're not going to get tipped!

 

[Shiraz]

I see many places here also starting to include small print in the menu saying 10 mandatory tip will be added to the bill. So the food prices then doesn't seem to be that high until you get the bill. So what happened to tips having to be earned? Either way they will now get there tip irrespective of the service they give

 

[cerebus]

This VERY quickly turns into a self fulfilling prophecy. I tip, but if you assume that I'm not going to tip and give me s**t service, guess what? You're not going to get tipped!

It seems like it's more than just a self-fulfilling prophecy. It's difficult to explain but there are racial differences in tipping.

 

[noxibox]

Either way they will now get there tip irrespective of the service they give

They always did.

 

[Chevron]

That's the restaurant manager's job.

Plenty restaurants the manager just sits back and relaxes if the waitrons do their job correctly. And that's exactly how it was with me. I made sure everything was correct so that the manager was never needed besides giving compliments. Maybe I just expect more from a waitor as I used to be one so know how things should be. You seem to always expect the worst. That's not how it should be.

A waitron should care about his job and do it do the best of his ability. You seem to assume that they're all half asleep zombies.

And I think that's where our opinions differ. To me a waitor isn't just the guy that delivers the food. He needs to greet. Be witty. He needs to know whether the group I'm with would enjoy a cople jokes or be seen and not heard. He also needs to make awesome recommendations and make sure all the food arrives on time and warm. Be always available when I call. Bring items to the table that I may need before I ask for them and conversely remove items without me asking. If I ordered a pasta dish without tomatoes and the chef forgot to exclude them, it's the waitron's job to ask for a new plate and to make sure it gets done before dishes he has to do as it was his **** up.

There's so much going on behind the scenes that you don't know about which is probably why you expect so little.

So what you're really saying is that tipping encouraged bad service.

You mean non-tipping encourages bad service.

 

[chrisc]

If you want to witness sh1ety service, go to an inexpensive restaurant in Moscow. The staff purposely look the other way and are all smarmy and smirk when shouted at by a Russian speaker (our host). The dishes get banged down on the table so hard that you think they will break. Plus many of the people smoke. But for 50 roubles for a meal, and 35 roubles for some good Romainian wine it is worth experiencing once or twice. The exchange rate is about 3 roubles to the Rand, but if you take £ notes along, it goes much further

 

[noxibox]

A waitron should care about his job and do it do the best of his ability. You seem to assume that they're all half asleep zombies.

And I think that's where our opinions differ. To me a waitor isn't just the guy that delivers the food. He needs to greet. Be witty. He needs to know whether the group I'm with would enjoy a cople jokes or be seen and not heard. He also needs to make awesome recommendations and make sure all the food arrives on time and warm. Be always available when I call. Bring items to the table that I may need before I ask for them and conversely remove items without me asking. If I ordered a pasta dish without tomatoes and the chef forgot to exclude them, it's the waitron's job to ask for a new plate and to make sure it gets done before dishes he has to do as it was his **** up.

So you want a well-paid professional who works for a salary rather than arbitrary random pay.

You do however continue to like blaming waiters for other people's mistakes. It's fairly typical as they're an easy target.

You mean non-tipping encourages bad service.

Simply confirming your implication that you provided bad service if you weren't expecting a tip, i.e. the practice of tipping encourages bad service. It clearly encourages a lazy, bad attitude that is a problem. It's funny that some people insist that tips are necessary to produce good service in a restaurant when both the research and practical experience of restaurants that do not use this system shows otherwise.

 

[Devill]

Well if the staff actually perform their duty and are well enough paid to deliver the proper service..... sure.
It works in Japan because their, the people's work is their pride.

In SA this will not work, as mostly people do the minimum amount of work not to get fired.

 

[cerebus]

Well if the staff actually perform their duty and are well enough paid to deliver the proper service..... sure.
It works in Japan because their, the people's work is their pride.

In SA this will not work, as mostly people do the minimum amount of work not to get fired.

1 this is a New York restaurant
2 is that how you work? Is it how you expect salaried restaurant staff like the tillperson or chefs to perform?

 

[Chevron]

2 is that how you work?

No.

Is it how you expect salaried restaurant staff like the tillperson or chefs to perform?

Yes.

 

[Devill]

1 this is a New York restaurant
2 is that how you work? Is it how you expect salaried restaurant staff like the tillperson or chefs to perform?

1)A NY restaurant that charges enough to have "prime" waiters and be able to pay them enough.In SA this will not work, as mostly people do the minimum amount of work not to get fired. Please just have a look at government for a prime example. In New York getting paid a fair enough wage to waiter. Can you imagine how little some SA waiters would work if they KNEW they would get their R3000 end of the month?

How much do you think a waiter in SA will earn at Spur?

2) No, because unlike 99% of waiter jobs, my job is part of a career, thus to climb the ladder I need to prove myself. In SA a VERY large % of jobs are not career building blocks. Do you think a person fixing the road is really putting in 100%? If you do think so, then I feel sorry for you.

Ps if you are wondering Chef will count as a career building block

 

[CL-West]

1)A NY restaurant that charges enough to have "prime" waiters and be able to pay them enough.In SA this will not work, as mostly people do the minimum amount of work not to get fired. Please just have a look at government for a prime example. In New York getting paid a fair enough wage to waiter. Can you imagine how little some SA waiters would work if they KNEW they would get their R3000 end of the month?

How much do you think a waiter in SA will earn at Spur?

2) No, because unlike 99% of waiter jobs, my job is part of a career, thus to climb the ladder I need to prove myself. In SA a VERY large % of jobs are not career building blocks. Do you think a person fixing the road is really putting in 100%? If you do think so, then I feel sorry for you.

I agree, these days in most customer service jobs, the staff do not have the urgency or the desire to go the extra mile for the client they are helping/serving.

It is as you said, do the minimum to keep their jobs and pay.

It is sad as this can sometimes affect co-workers who try and perform more than is required.