Nivo - Commendations on Excellent Service (Long Read)

iDOL

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Nov 20, 2006
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As some of you may be aware, I am in the process of attempting a dual system build for my Mozart TX

One of my first stumbling blocks that I have encountered was trying to locate the "Mini-Itx" motherboard required to fit into the chassis.

After receiving quotes on Via based "Mini-Itx" boards, I was so disgusted by the pricing , that I promptly put my newly acquired Chassis back up for sale.

When a rather helpful forumite pointed me in the direction of the Intel derivatives. Searching for the Intel boards provided me with a hit for Nivo,only problem was it was the older edition D201GLY instead of the D201GLY2, but it did not bother me at least I managed to track down a dealer that sells them. This was Saturday morning, they responded to me on Monday that there was stock for the older board.

I responded indicating that I was looking for the newer model D201GLY2 board. All of this communication occuring via email.

At this juncture I need to tell you that I had already contacted most of the Distributors (directly or indirectly) that I know stock Intel Mobo's - Axiz, Asbis, Rectron, Frontosa, Banwidth, Sahara, Pinnacle Micro. No one had stock of it, with no real ETA either. I was devastated.

Like some shining light in the dark, they responded that their Distributor has stock but in limited numbers. I questioned them how I can arrange to order the item from them and would they be able to assure that I obtain at least 1 of those boards - at this point in time I called them and chatted to Antonia.

She requested that I email them my details and they would create the order on their site and I would then just have to review it and pay the funds across. This I promptly did on Monday afternoon, Tuesday morning I received an email for the confirmation of the order, and I made payment. Less than 20 minutes later they responded with an updated email indicating receipt of payment. During the entire course of the order, I received emailed notifications as to the status of my order and delivery, up until the actual delivery at 11.30 this morning.

I would just like to say , it was a pleasure and a priviledge dealing with Nivo and would recommend them to anyone else in the future.

Bravo Nivo !! Bravo Nivo !!

I am also pleased to see they do not let their standards drop, as they have been mentioned before - http://mybroadband.co.za/vb/showthread.php?t=95627&highlight=nivo

Bugger, loadshedding from 18.00 til 22.00 so my attempts at testing will be thwarted for this evening.
 

greggpb

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Apr 22, 2005
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Second vote for nivo.. dealt with them a bit and had trouble with my Credit card.. the service is prompt and awesome..

Plus awesome russian accent on the phone call chick.. sexy..

+1 nivo
 

eitai2001

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Aug 17, 2007
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She ain't Russian though :p ... she's a sweet lady though .. I have met her, and she has given me pointers on how I can get my site more successful ... but I can't compete with her site at all ... I saw the back end ... its 1 amazing site, and well done to her bro for creating it.
 

iDOL

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Indeed their site is awesome, it runs it flies. The functionality linked to your accounts and purchases is awesome. The warranty tracking facility oh man it is what most local e-tailers should hope to be.
 

eitai2001

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Aug 17, 2007
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I wanna try figure out a way to accept eBucks ... but I'm doubtful cause I don't have enough orders per day probably.
@iDOL ... yes, I wish I had a site like Anotonias. The only way I can is to build enough profit to buy a fully built site (+-25k) ... but at the rate I'm going at the moment, that'll be about a year at least ...
 

iDOL

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@Eitai , it's not about just going out and buying premade site package, it's about the expertise and the know how behind it, and in this instance where they state that they have conducted research - that is no wild exaggeration, because you can see it in the actual workings of the site.
 

eitai2001

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I don't want a premade site package ... I already have one ... I use osCommerce ... I want to pay a developer to build a fully customized site based on my current and future needs ... if I could have half the functionality of Antonia's site I would be grateful. I already have a years worth of research as to what I need for a customised site ... and I can gurantee you that the list would be a very long and detailed one ... but I just don't have the minimum of at least 25k for it ...
 

CodeMaster

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Dec 4, 2003
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The only problem I have had with NIVO, is a recent out-of-stock problem with a particular UPS that I was looking for, and also some USB drives... but can't blame them for supplier stock problems. Atleast they communicate the problems.

For an e-tailer, they are going about it the right way... run the business from home (low overheads), and pass on the savings to customers, communication and good service.
 
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