No data connection on MTN SIM

[MyWorld]

The short version of my story:
I did a migrate from a MyCall100 to a data contract to get a Sony Xperia S tablet on upgrade.

Since the migration I have had no data connection on this account.

I tried three different SIM cards in the tablet, no problems.

I tried the affected account's SIM in 5 different phones, no data connection. I can call, SMS, but no internet.

After two weeks I did a SIM swap, still no joy. The MTN shop did another SIM swop (two SIM swops!), still no joy, same results as above.

Called 1555, changed the APN settings numerous times, nothing, did a number of network resets, nothing, now they just keep telling me I need a 128K SIM card for the tablet, but why does the current SIM not work on other phones as well?!

Do anyone have any idea what I can try to get this sorted?

 

[MyWorld]

Nobody could get it working, their engineers are attending to the problem...

 

[SeRpEnT]

I would set up camp in the MTN store till they resolve the problem. You are paying for the contract and are entitled to be helped ASAP.

I also have the same deal (MTN data contract + Sony Xperia tablet). My problem is that MTN is charging me for data usage that I dont use. Bunch of crooks. They also say that they cannot cap my account to the 500MB contracted bundle. I think its just an excuse from their side. DATA to them (and Vodascum) is just an easy way to make money.

 

[Sydwayz]

Did your sales person RICA your sim card after it was changed from voice to data?

 

[MyWorld]

Did your sales person RICA your sim card after it was changed from voice to data?

Yes, still not sorted.

Is there a MTN representative I can get hold off.

 

[MyWorld]

I just posted a complaint on HelloPeter, lets see if this gets attention from MTN.


http://hellopeter.com/mtn/complaints/no-data-on-mtn-contract-1143905

This is the traceroute output:

traceroute www.mtn.co.za 
traceroute to www.mtn.co.za (196.11.240.17), 30 hops max, 60 byte packets
 1  10.211.32.113 (10.211.32.113)  709.778 ms  759.578 ms  769.370 ms
 2  10.211.32.125 (10.211.32.125)  809.546 ms  809.494 ms  829.451 ms
 3  10.211.70.33 (10.211.70.33)  829.434 ms  839.113 ms  849.341 ms
 4  * * *
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30  * * *

 

[MyWorld]

Still not sorted, going to do another sim swap and see what the heck is going here.

 

[MyWorld]

Eish, sim swap number 3, let see how this goes, but not holding my breath. I have no hope for this contract, I think I'll just need to demand they cancel it and reimburse me the money spend.

 

[cavedog]

sound like something is wrong on the account side..... I know with contracts its sometimes possible for them to disable data service on the account side..... Maybe that is the problem. Could be a system error that they are trying to fix?

 

[MyWorld]

I have had numerous people now look at this and still nothing.

They keep with their story that everything is enabled and working their side.

 

[MyWorld]

Still no joy, I'm at my wits end atm. I have no idea what to try next or who to phone to get this sorted.

 

[SeRpEnT]

Shocking.

 

[MyWorld]

To who can I take this if I want my contract cancelled?

It is still not fixed, and every threat and plea has fallen on deaf ears.

I know they are going to give me stick for trying to cancel, but am I correct to assume that the CPA is 100% behind me in this issue, seeing they have not delivered on services paid for in over 6 weeks?

 

[da_iP_Guy]

Still no joy, I'm at my wits end atm. I have no idea what to try next or who to phone to get this sorted.

PM me the data number details and a snapshot of the IPCONFIG details you get when connected

 

[MyWorld]

Have had no luck yet. I cannot believe that a company can have so many hassles and clueless people.

Anyone know if it is possible to transfer the data on a contract to another MTN number? I at least want to use what I pay for since they refuse to cancel the contract.

 

[MyWorld]

So, I cannot transfer the internet bundle to my other contracts, but the light in the end of the tunnel is that the branch manager is also now fed up with MTN and their incompetence.

I cannot divulge anything further, do not want to get the manager into trouble.