No rain signal on new sim but old sim working

melody234

New Member
Joined
May 28, 2020
Messages
1
Hi

Please help me to get a refund if your guys cant solve this issue it has been two weeks .You agents giving me the same useless APN and coverage reasons when its clear that its a lie. Attached emails show the useless conversations

It unfortunate that your explanation is not sufficient and is incorrect to me to say the least

1) APN & Coverage cannot be the factor here

I have two rain SIM cards one is working & newone is not working and same room (apartment ) so coverage and APN are out of the equation. Two SIMS below

NH JW 2Y -working-Old SIM-19 hours unlimited off-peak package
NJ 3Y 59 -not working- NEW SIM- unlimited 4G 24/7 package

NH JW 2Y-WORKING(shown below)
image.png




NJ 3Y 59 -NOT WORKING(shown below)
image.png


Also note that I am using the same device and

This is embarrassing and frustrating .After paying my money now I am losing customers and you are giving me these incorrect reasons.
 

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