No warranty on new fridge broken door handle

C

cobuss

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Can anyone please explain to me how warranties are supposed to work?

Do I have any rights if my new fridge (now 4 months old) door handle just breaks off in my hand.

The store I bought it from says that their supplier does not cover the door handle under their warranty.
("It's an accessory")

Also to get a quote for a replacement part I must first fork out R650 for the supplier's technician to come out.

So both the store and the supplier were unable to help me.

No other avenues seem to be available except for buying a new door handle for R825 from a third party.

This seems to be the norm but is it right, and does it comply with the consumer protection act. etc?
 
Doesn't the Consumer Protection Act give you the right to return a product up to 6 months from purchase?

https://www.dmllaw.co.za/what-are-y...safe-goods-under-the-consumer-protection-act/

Section 55 stipulates that goods have to be reasonably suitable for the purposes for which they are generally intended, of good quality, in good working order and free of any defects and should be useable and durable for a reasonable period of time (having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply).

Should a consumer receive any goods that fail to adhere to the requirements set out in Section 55, it can be returned to the supplier within six months after the delivery of the goods. The consumer may then request that the supplier either repair or replace the failed, unsafe or defective goods or refund to the consumer the full price paid for the goods.
Click to expand...

What about specific return policies?​

Consumers often come across specific return policies, i.e. 7 days or 14 days. However, in terms of the CPA, these policies have no basis and are not enforceable when it comes to defective or unsafe goods.
Click to expand...
 
If it is under 6 months old return it and demand a full refund, the CPA has you covered
 
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