Dealers are reporting a high level of Nokia charger returns as many customers are finding the manufacturer's newer 'thin pin' chargers breaking soon after purchase.
'They are more problematic than the ones before. The pin is thinner, so it's easy to break. Once it bends, you can't really use it. I know you're meant to put it in gently, but people tend to shove it in and then the pin breaks. We get a lot of customers coming to buy new chargers; I suppose it's good for us in that respect,' one dealer said.
Another added: 'They do break a lot easier. We've had people returning them.'
Some dealers said around half of their Nokia customers come back reporting a broken charger while one dealer claims that 90% of his accessory sales are to replace broken Nokia chargers.
'People tell me that they just stop working. The pin itself looks fine, but it doesn't work inside,' he said.
A Nokia spokesman said the company was 'puzzled by the report'. 'At the end of the day, there are no issues that we're aware of around that plug, barring mistreatment by the user,' he said. He added that the smaller pins are due to customer demand for thinner products.
http://www.mobiletoday.co.uk/content/16501.asp?men=2&sub=24
'They are more problematic than the ones before. The pin is thinner, so it's easy to break. Once it bends, you can't really use it. I know you're meant to put it in gently, but people tend to shove it in and then the pin breaks. We get a lot of customers coming to buy new chargers; I suppose it's good for us in that respect,' one dealer said.
Another added: 'They do break a lot easier. We've had people returning them.'
Some dealers said around half of their Nokia customers come back reporting a broken charger while one dealer claims that 90% of his accessory sales are to replace broken Nokia chargers.
'People tell me that they just stop working. The pin itself looks fine, but it doesn't work inside,' he said.
A Nokia spokesman said the company was 'puzzled by the report'. 'At the end of the day, there are no issues that we're aware of around that plug, barring mistreatment by the user,' he said. He added that the smaller pins are due to customer demand for thinner products.
http://www.mobiletoday.co.uk/content/16501.asp?men=2&sub=24