Not happy with service from 8ta

W

WILANI

New Member
Joined
May 27, 2014
Messages
1
I have a 3g internet contract with 8ta (10gig). The sim card is no giving an error that it's not valid. Went to East Rand Mall, they said I have to do a sim swop cause they having trouble with the sim card that I have. I'm refusing to pay for the sim swop as it is not my problem that the sim cards that they initially gave to customers are faulty. They then told me to phone the call center and ask them to assist me, which they couldn't. Call center told me to go back to East Rand Mall and talk to the manager, tried to phone, no one answers.
 
Tinuva

Tinuva

The Magician
Joined
Feb 10, 2005
Messages
12,478
Indeed, a new sim costs R1. You are a bit unreasonable. Cut your nose to spite your face is very appropriate in this situation.

And welcome to the MyBB forums.
 
A

Arthur

Honorary Master
Joined
Aug 7, 2003
Messages
26,879
Contact the Telkom rep on this forum. It works. Solved my problem.
 
Telkom

Telkom

Expert Member
Company Rep
Joined
Jun 2, 2011
Messages
2,246
WILANI said:
I have a 3g internet contract with 8ta (10gig). The sim card is no giving an error that it's not valid. Went to East Rand Mall, they said I have to do a sim swop cause they having trouble with the sim card that I have. I'm refusing to pay for the sim swop as it is not my problem that the sim cards that they initially gave to customers are faulty. They then told me to phone the call center and ask them to assist me, which they couldn't. Call center told me to go back to East Rand Mall and talk to the manager, tried to phone, no one answers.
Click to expand...

Hi WILANI

We would like to assist you. Kindly PM your affected and contact number for further assistance.

Regards
Telkom Mobile
 
R

RichardG

Honorary Master
Joined
Apr 6, 2005
Messages
11,697
Actually you do pay for a swim swop depending on the branch you visit. Down the road from me a Telkom Direct store no charge, visited a Telkom Mobile store they wanted to charge me R10-25 for prepaid ,spoke to the manager and no charge for the sim swop. Also depends if the store is reaching their target as well.
 
K

kingrob

Guest
RichardG said:
Actually you do pay for a swim swop depending on the branch you visit. Down the road from me a Telkom Direct store no charge, visited a Telkom Mobile store they wanted to charge me R10-25 for prepaid ,spoke to the manager and no charge for the sim swop. Also depends if the store is reaching their target as well.
Click to expand...

A swim swop might be expensive. :eek:
 
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