Octotel (Octofail) - You Have Been Warned!

ArtyLoop

Executive Member
Joined
Dec 18, 2017
Messages
5,369
#62
To be very honest IDGAF anymore
The fibre line is a PIECE OF SHYTE
Happy on ADSL, waiting for Octotel to tell me what to do with their piece of crap ONT if they want it back that is ...
 

image132

Senior Member
Joined
Apr 3, 2010
Messages
963
#63
I'm in Harfield Village with Octotel and Axxess premium uncapped. 7pm to 10pm is pretty bad.
I'm in Claremont with Coolideas. Have the exact same issue. 7-10PM internet grinds to a halt.

Took this the other day at 9PM with my 100/25mb line:




Its 100% not ISP related.
 

ArtyLoop

Executive Member
Joined
Dec 18, 2017
Messages
5,369
#64
Octotel indicated that the backhaul to the Southern Suburbs is not congested, and running at 6 out of 10Gbps capacity over their own dark fibre infrastructure, and have indicated during a telecon last week that they will do everything they can to resolve the matter. I've also explained to them that since the Blouberg changes people such as Joeline have been working fine and the issues have been resolved, we have hundreds of other clients without issues and that thus the matter must reside on your portion of the network.

I am providing them with more stats and info from a Kenilworth client that shows exactly the same problem as you do during peak hours.

Other than that there's no concrete feedback as to resolution.
There you have it folks. In true typical South African style, they deny anything is wrong, so Octotel can go die in a fire!
ADSL was the right decision for me.
I have nothing further to add
 

MDE

Expert Member
Joined
May 18, 2009
Messages
1,637
#65
mde@HPM:~$ iperf3 --verbose --port 17001 -c trcvmh01.cisp.co.za --bandwidth 10M -l 1400 --omit 2 -R -u iperf 3.1.3
Linux HPM.Home 4.15.0-45-generic #48-Ubuntu SMP Tue Jan 29 16:28:13 UTC 2019 x86_64
Time: Wed, 27 Feb 2019 19:10:53 GMT
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
Cookie: HPM.Home.1551294652.945183.1379b6220
[ 4] local 192.168.1.8 port 59634 connected to 154.0.15.181 port 17001
Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 2 seconds, 10 second test
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 1.16 MBytes 9.76 Mbits/sec 0.191 ms 56/928 (6%) (omitted)
[ 4] 1.00-2.00 sec 1.11 MBytes 9.30 Mbits/sec 0.127 ms 63/893 (7.1%) (omitted)
[ 4] 0.00-1.00 sec 1.07 MBytes 9.00 Mbits/sec 0.139 ms 89/893 (10%)
[ 4] 1.00-2.00 sec 1.10 MBytes 9.25 Mbits/sec 0.134 ms 67/893 (7.5%)
[ 4] 2.00-3.00 sec 1.07 MBytes 8.99 Mbits/sec 0.538 ms 89/892 (10%)
[ 4] 3.00-4.00 sec 1.07 MBytes 9.01 Mbits/sec 0.485 ms 87/891 (9.8%)
[ 4] 4.00-5.00 sec 1.07 MBytes 8.98 Mbits/sec 0.168 ms 93/895 (10%)
[ 4] 5.00-6.00 sec 1.09 MBytes 9.18 Mbits/sec 0.107 ms 73/893 (8.2%)
[ 4] 6.00-7.00 sec 1.10 MBytes 9.22 Mbits/sec 0.353 ms 70/893 (7.8%)
[ 4] 7.00-8.00 sec 1.11 MBytes 9.31 Mbits/sec 0.138 ms 61/892 (6.8%)
[ 4] 8.00-9.00 sec 1.09 MBytes 9.17 Mbits/sec 0.149 ms 75/894 (8.4%)
[ 4] 9.00-10.00 sec 1.09 MBytes 9.17 Mbits/sec 0.174 ms 74/893 (8.3%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 12.0 MBytes 10.0 Mbits/sec 0.283 ms 778/8930 (8.7%)
[ 4] Sent 8930 datagrams
CPU Utilization: local/receiver 6.0% (1.0%u/5.0%s), remote/sender 0.0% (0.0%u/0.0%s)

iperf Done.

FFS OCTOTEL. Can't even use the line
 

Budza

Executive Member
Joined
Oct 14, 2008
Messages
7,485
#66
Does anyone have two fibre providers in the same area. Same address even? Can we compare Octotel to another provider?

Has anyone got any feedback from Octotel at all on this?
 

image132

Senior Member
Joined
Apr 3, 2010
Messages
963
#67
Does anyone have two fibre providers in the same area. Same address even? Can we compare Octotel to another provider?

Has anyone got any feedback from Octotel at all on this?
I've logged it with CISP and their CEO has escalated the Claremont issue to the CTO of Octotel who is apparently investigating. The most recent feedback is what artyloop quoted above. Apparently they've ruled out the backhaul and are now going to look into our area specifically.

How are you getting on with your ISP investigating this?
 

Budza

Executive Member
Joined
Oct 14, 2008
Messages
7,485
#68
I've logged it with CISP and their CEO has escalated the Claremont issue to the CTO of Octotel who is apparently investigating. The most recent feedback is what artyloop quoted above. Apparently they've ruled out the backhaul and are now going to look into our area specifically.

How are you getting on with your ISP investigating this?
Nowhere.

My solution to date has been being assigned a static IP.

Not sure if that makes sense?

I assume that's at some cost to them, so it'd be in their interest to resolve the issue properly.

I'm on the bottom package, so maybe I don't notice the slowdowns as much. Netflix streams fine in HD.
 

image132

Senior Member
Joined
Apr 3, 2010
Messages
963
#69
Nowhere.

My solution to date has been being assigned a static IP.

Not sure if that makes sense?

I assume that's at some cost to them, so it'd be in their interest to resolve the issue properly.

I'm on the bottom package, so maybe I don't notice the slowdowns as much. Netflix streams fine in HD.
Well netflix is local so you're less likely to notice the packet loss.

Please tell me you've at least logged the issue with your ISP so they can put pressure on octotel from their side.
 

Budza

Executive Member
Joined
Oct 14, 2008
Messages
7,485
#70
Well netflix is local so you're less likely to notice the packet loss.

Please tell me you've at least logged the issue with your ISP so they can put pressure on octotel from their side.
Almost 50 emails so far.

Same ticket.
 

ArtyLoop

Executive Member
Joined
Dec 18, 2017
Messages
5,369
#71
Well netflix is local so you're less likely to notice the packet loss.

Please tell me you've at least logged the issue with your ISP so they can put pressure on octotel from their side.
I have had many tickets open. What CISP does is merge them into one.. crafty buggers.
But yes they are still treating me like an idiot. But it doesn't matter anymore.
 

Andre

Expert Member
Joined
Aug 12, 2003
Messages
1,067
#73
Yeah unfortunately Frogfoot is only trenching main road side of the vlei. Nothing below the vlei !!!!
Yeah. We had the Octotel notice on our front gate of the complex a few weeks ago. I'm close to the vlei.
The body corp is all in favour of getting connected so at least that isn't a hurdle.

Here's hoping it turns out well...
 

ch@rge

Well-Known Member
Joined
Jun 8, 2010
Messages
311
#74
I've logged it with CISP and their CEO has escalated the Claremont issue to the CTO of Octotel who is apparently investigating.
Any feedback from them?
How has the experience in Claremont, for you, been in the past week or so?

Had constant downtime on our line, and after writing to the CEO (And receiving a promise to fix the issue), everything seems fine for us...
 

MDE

Expert Member
Joined
May 18, 2009
Messages
1,637
#75
Any feedback from them?
How has the experience in Claremont, for you, been in the past week or so?

Had constant downtime on our line, and after writing to the CEO (And receiving a promise to fix the issue), everything seems fine for us...
What area you in?
 

Daruk

Honorary Master
Joined
Jul 18, 2008
Messages
35,785
#77
I stayed at a guest house in Newlands this past week, and they're with RSAWeb on Octotel. The congestion after 5pm is so bad that I usually switched to mobile data. The line goes from 100Mbps to <1Mbps with 25-50% packet loss.

Second hop latency in trace routes was 1500-3500ms.
How do you know that's not just the guesthouse's own account / router / wifi bandwidth being hammered by one or more selfish guests?
 

ch@rge

Well-Known Member
Joined
Jun 8, 2010
Messages
311
#80
Okay. Over main road. Image132 and myself are on the otherside. Close to Keurboom park
Ah, my understanding is that a node in the Rondebosch area was to blame (Though this wasn't said out right by them to me). Hopefully their 'measures' may help you guys out...
 
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