Octotel (Octofail) - You Have Been Warned!

Bryn

Doubleplusgood
Joined
Oct 29, 2010
Messages
14,502
How do you know that's not just the guesthouse's own account / router / wifi bandwidth being hammered by one or more selfish guests?
Because I was the only guest the first 2 days, because the owner has been fighting the ISP for over a year, because the stats wouldn't have looked as bad as they did (eg 2nd hop latency, 5pm degradation like clockwork) and because the entire area bitterly complains about the fibre issues. And because Octotel is notorious for being a dogsh*t fibre network.
 

Join

Well-Known Member
Joined
Jan 13, 2018
Messages
255
If you're contemplating going with ANY (yes any) ISP that provides services via this Fibre ISP, known as Octotel, please be aware that you will be in for a world of pain.
So far we know the following:
* The network in Cape Town is congested, and Joe Botha, the CTO, gives not one **** about it. Their offical response to sorting the problem out is a real mature and professional "any day now"
* The network is generally rubbish. It is worse than an ADSL line with one leg disconnected
* They deny anything is wrong, and blame your ISP (be it Cool Ideas, Vox Telecom, or anyone else)

I am creating this thread because the Octotel issues are tending to cloud the CISP Feedback thread and I want folks to make an informed decision before getting FTTH at home.
Go with supersonic, I suggest their own POP is congested and needs a major upgrade.
 

Geoff.D

Honorary Master
Joined
Aug 4, 2005
Messages
10,567
To be very honest IDGAF anymore
The fibre line is a PIECE OF SHYTE
Happy on ADSL, waiting for Octotel to tell me what to do with their piece of crap ONT if they want it back that is ...
Ja, when some of us call these new players in the fibre business out, we are the ones that pick up the flack.
In another thread, I made the point that quite a few of the fibre players have no clue how the technology actually works and that they will see their arses as a result.
The problem is public sentiment then turns against the technology when t should not be so.

BTW what does their ONT look like what make and model number is it, please? Could be useful to understand the technology in use.
 

fundutzi

Well-Known Member
Joined
May 18, 2010
Messages
268
The power of forums.

We learn something important here it seems.
We have a duty to ensure others retain teeth and hair.

Thank you ArtyLoop for the feedback. Others helped to clarify the picture.
Seems confirmed Octotel should not under any circumstances be used in:
a. Rondebosch / Claremont.
b. Blouberg area.
c. We could assume this will hold true in future once dense clients use network?

Questions please:
Can we solve the issue, any users on alternative fibre networks and networks work as expected in:
a. Rondebosch / Claremont?
b. Blouberg area.

Summary of your contributions. {Pls indicate so corrections can be made}
Table to edit.
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Maps will follow now.
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Alternative Fibre options.
Await feedback and see if others have issues on different fibre.

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ArtyLoop

Executive Member
Joined
Dec 18, 2017
Messages
6,144
Thanks for those who believed me when I said there was an issue.
The final word I have on this is as follows:

I am back with Vox Telecom on a 20Mbit VDSL line. The VDSL line, can pull more bandwidth than the Octofail line in "peak periods"
During non-peak periods, its pretty much the same.. the VDSL can keep up with the FTTH by virtue of the fact that it is RUBBISH FTTH.
Anyway the whole sorry saga has come to an end, and its over. The ONT is powered down, services canceled, and finished and klaar.

Openserve has indicated they want to trench this area, my name is on that list, Will give them a whirl when they finally roll out.
Until then, VDSL it is.

I do not wish to do any business with Octotel ever again, either directly or indirectly. I will give Cool Ideas the benefit of the doubt when Openserve are in my area!
 

fundutzi

Well-Known Member
Joined
May 18, 2010
Messages
268
Thank you for your PM ThatGuy_ZA, your feedback added.

Why does ThatGuy_ZA in Kenilworth not have an issue compared to other users in this area?

Summary of your contributions. {Pls indicate so corrections can be made}
Table to edit.

Please see updated table here.
 
Last edited:

fundutzi

Well-Known Member
Joined
May 18, 2010
Messages
268
Believe members with Octotel issues using Coolideas should read and contribute to a new post here by @TheRoDent.

Only @MDE we know used cisp. Others with issues are with different providers or did not specify the ISP.
 

xrapidx

Honorary Master
Joined
Feb 16, 2007
Messages
36,562
Funnily enough, I've hardly noticed any issues with my Octotel line since moving to Atomic.
 

Geoff.D

Honorary Master
Joined
Aug 4, 2005
Messages
10,567
Funnily enough, I've hardly noticed any issues with my Octotel line since moving to Atomic.
So then the conclusion is?
Octotel have more capacity between their node and Atomic? Or fewer customers? Both these reasons will not trigger congestion.
Does Atomic have a better server setup and more capacity between their node and the Internet?
 

xrapidx

Honorary Master
Joined
Feb 16, 2007
Messages
36,562
So then the conclusion is?
Octotel have more capacity between their node and Atomic? Or fewer customers? Both these reasons will not trigger congestion.
Does Atomic have a better server setup and more capacity between their node and the Internet?
No idea. Might even be load shedding, cant recall one issue with performance this month.

Keeping in mind, I don't game - I only use the line for work, streaming, and the home automation stuff. (Cams upload) ...

I'm on a 100mb line, so the majority of the time I won't notice if international drops to half that - it only becomes an issue when it drops to 5% line speed.
 

saor

Honorary Master
Joined
Feb 3, 2012
Messages
19,982
Octotel seen any improvement in Southern Suburbs? Being getting this afrihost email for free setup and not really sure if it's worth it. Only Octotel available.
 

fundutzi

Well-Known Member
Joined
May 18, 2010
Messages
268
Try tag the users in the table, maybe they can give us feedback.

I would be very weary to trust Octotel based on the feedback from users as it stand in named areas.
 

MDE

Expert Member
Joined
May 18, 2009
Messages
1,720
Octotel seen any improvement in Southern Suburbs? Being getting this afrihost email for free setup and not really sure if it's worth it. Only Octotel available.
Still a bit of packet loss here and there by difficult to say right now. They busy with a complete core network upgrade so there is hope that things will change.

PS Cool Ideas also offer free setup btw
 

ambroseg1

Honorary Master
Joined
Jul 15, 2008
Messages
10,205
Thanks for those who believed me when I said there was an issue.
The final word I have on this is as follows:

I am back with Vox Telecom on a 20Mbit VDSL line. The VDSL line, can pull more bandwidth than the Octofail line in "peak periods"
During non-peak periods, its pretty much the same.. the VDSL can keep up with the FTTH by virtue of the fact that it is RUBBISH FTTH.
Anyway the whole sorry saga has come to an end, and its over. The ONT is powered down, services canceled, and finished and klaar.

Openserve has indicated they want to trench this area, my name is on that list, Will give them a whirl when they finally roll out.
Until then, VDSL it is.

I do not wish to do any business with Octotel ever again, either directly or indirectly. I will give Cool Ideas the benefit of the doubt when Openserve are in my area!
Have you seen Cool Ideas feedback thread? Plus the crap attitude of the reps?
 

Budza

Executive Member
Joined
Oct 14, 2008
Messages
7,566
Still a bit of packet loss here and there by difficult to say right now. They busy with a complete core network upgrade so there is hope that things will change.

PS Cool Ideas also offer free setup btw
Any ETA for the network upgrade?
 

Budza

Executive Member
Joined
Oct 14, 2008
Messages
7,566
The power of forums.

We learn something important here it seems.
We have a duty to ensure others retain teeth and hair.

Thank you ArtyLoop for the feedback. Others helped to clarify the picture.
Seems confirmed Octotel should not under any circumstances be used in:
a. Rondebosch / Claremont.
b. Blouberg area.
c. We could assume this will hold true in future once dense clients use network?

Questions please:
Can we solve the issue, any users on alternative fibre networks and networks work as expected in:
a. Rondebosch / Claremont?
b. Blouberg area.

Summary of your contributions. {Pls indicate so corrections can be made}
Table to edit.
View attachment 634124
=================================
Maps will follow now.
=================================
View attachment 634112

Alternative Fibre options.
Await feedback and see if others have issues on different fibre.

View attachment 634114
=================================

View attachment 634116
=================================

View attachment 634118

=================================

View attachment 634120

View attachment 634122
Thanks for this.

I'm seeing my Skype disconnect and the odd slow to load page. Video seems OK (buffer helps I guess).

Something not lekker with my connection (RSAWEB or Octotel). Given the feedback here, seems it's Octotel at fault. I'm still not sure why RSAWEB don't give us more info :(
 

xrapidx

Honorary Master
Joined
Feb 16, 2007
Messages
36,562
Haha - quite an amusing read when their die hard's starting realizing the service isn't what they made it out to be. Rings a lot like the initial Openweb/Mweb/Afrihost fan club.
 
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