Odds of the MW service being fixed by end August?

[GougedEye]

I'm starting to get the horrible feeling that there isn't ever going to be a fix basically because nothing is broken. This is just how the IPW technology is. Take some dodgy unporven technology, add Sentech's contempt and hatred for customers and throw in a big dollop of utter incompetence (Sorry ProASM - Not You) and what do you get? MyWireless of course. ProASM's statements are startng to sound like some expectation management as the deadline that we have been given approaches. "Fix it? Who told you we were going to fix it? It's not our fault, it's those oversees guys, they don't know what they are doing."

Come to think of it, who has actually ever seen ProASM? He's probably really some girl who works in marketing sent to pacify geekdom. Kindof a Sentech version of Sim0ne

Well come the end of August, Sentech are going to find it hard to bill me again. I'll put the money aside and all, but I think perhaps this contract needs to be put through the court process. Surely South African law must recognise some sort of basic concept Consumer Protection?

 

[dw]

This is ridiculous. I don’t know who “almost everyone in the biz to do with MyWi” is that you are referring to ProAsm, but you obviously have not been speaking to the right people. There are many many people that are working their backsides off and are totally committed to improving the services. It really sucks that all their hard work is instantly negated in the public eye by stupid comments from people who are assumed incorrectly to be in the know.

 

[lewstherin]

Given nobody from Sentech chooses to inform us officially of what measures are being taken to fix things, what do you expect dw?

If you can give better information or feedback on the whole "fix" process please post it.

<font color="blue">Telkom needs a leash, ICASA needs some guts, and the </font id="blue"><font color="red">SA consumer</font id="red"><font color="blue"> needs to make it happen</font id="blue">

 

[GougedEye]

This kindof reminds me of the scene in Lord of the Rings where the big Orcs eat the little Orcs. Not that I'm calling anyone from Sentech Orcs. I like Orcs.

 

[dw]

Unfortunately I can only post my personal opinions on this forum and can not make an official statement on behalf of Sentech. Any statements by Sentech can only be construed as valid if they come via the defined channels. I would only take for gospel the information provided in an official capacity via the correct channels. I believe it is everyone’s right to express their opinions. However there is an implied risk when the information contained within these opinions seems to supersede the truth and are perceived to be true in good faith. Sentech have sent out e-mails to their customers and have made various posts on the web site with information pertaining to actions being taken to improve the service. I would strongly suggest that before anyone take for granted anyone’s opinions on this forum as being fact that this information be ratified by Sentech via the correct communication channels.

 

[lewstherin]

I agree 100% with what you're saying dw, but the problem is that Sentech does not have ANY trustworthy communication channels.

I can talk to 4 different Sentech call centre ppl about a problem and get 4 different answers.
I could probably get a call centre person to "ratify" that my local tower is actually made of cheese.

Winston Smith, Marcel Raath, Michelle Potjieter and co. have all made statements to the press that have been found to be blatant misdirection (any1 one remember Michelle's promise of a fix in a week to Rodent?), so one can definitely not "ratify" their statements.

Who does that leave us with? The (few?) honest ppl within Sentech that care to actually give us real answers.

Sorry dw, but Sentech's official channels are largely silent, and when they do speak, they lie.

<font color="blue">Telkom needs a leash, ICASA needs some guts, and the </font id="blue"><font color="red">SA consumer</font id="red"><font color="blue"> needs to make it happen</font id="blue">

 

[GougedEye]

Oooooooooh. Not an Orc. Is a lawyersssssss. No doubts lookingssss for more reasons to suessssss our Rodentssssessss.

We hateessssess Lawyerssssssssss.

Ok, no more coffee for me this morning

 

[Kai]

and we hate the big, smelly Sentech thing as well... yessssss... we do... don't we my Preciousssss... should we eats it? yess... my Precioussss... like a fish... give it to us raw and wrrrrrigling!

<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">one day we will all look back at this... laugh nervously... and change the subject...</font id="red">
tower82.randparkridge.jhb|13-21% signal|256k package, running at 0.3 - 3k/s </div id="right"></i></font id="size1">

 

[kbentz]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by dw</i>
<br />This is ridiculous. I don’t know who “almost everyone in the biz to do with MyWi” is that you are referring to ProAsm, but you obviously have not been speaking to the right people. There are many many people that are working their backsides off and are totally committed to improving the services. It really sucks that all their hard work is instantly negated in the public eye by stupid comments from people who are assumed incorrectly to be in the know.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

geez dw... any idea who proasm works for?

 

[dw]

Yes

 

[dw]

*lol* Orc I can handle but calling me a lawyer is just plain hurtful.

Sentech’s communications channels may leave something to be desired at the moment and ratifying any information may be a little more difficult than it should be at the moment. But I still think it is worth the extra effort in order to establish fact over conjecture. I’m certain that the communication issues are being addressed as well and some progress has been made, for example the Sentech notice board. I expect these communication channels to improve with experience.

 

[kaspaas]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by lewstherin</i>
<br />I agree 100% with what you're saying dw, but the problem is that Sentech does not have ANY trustworthy communication channels.

&lt;cut&gt;

Winston Smith, Marcel Raath, Michelle Potjieter and co. have all made statements to the press that have been found to be blatant misdirection (any1 one remember Michelle's promise of a fix in a week to Rodent?), so one can definitely not "ratify" their statements.
&lt;cut&gt;

Sorry dw, but Sentech's official channels are largely silent, and when they do speak, they lie.

<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

I remember something about an openday being promised where unhappy users could .....

Truth or lie?



South Africa needs World Class Broadband at World Competitive Prices.

 

[Syzygy78]

we hatesssss them, filthy little Orcsessss...

 

[lewstherin]

I'm all for cold hard facts. The problem is no one at Sentech is willing to give us facts in any kind of official capacity. An open day would go a long way towards solving this, provided Sentech personnel were on hand to give factual answers.

I think Sentech is really scared of admitting that they are way out of their league and have made some serious stuff ups.
What they needs to realise is that most of their customers would prefer to work WITH them rather than AGAINST them.
They also need to realise that owning up about mistakes and problems, as well as giving <b>full</b> details of solutions will go a long way towards making customers happier.

My attitude has always been: "If you screwed up, tell me right away and at least I then know where I stand as your customer."

<font color="blue">Telkom needs a leash, ICASA needs some guts, and the </font id="blue"><font color="red">SA consumer</font id="red"><font color="blue"> needs to make it happen</font id="blue">

 

[rpm]

Hi DW

I think an active presence from Sentech on this forum is definitely beneficial to Sentech, and previously ProASM filled that void. His assistance regarding the MyWireless service has definitely won Sentech many customers…maybe not the best idea to flame him here. One of the things that anger users most is a lack of information or feedback, and I am quite certain that Sentech can benefit from direct communication with their customers on this forum. I am definitely not interested in the watered down, politically correct (template style) statements that came via the correct channels…I simply want to know what is really happening. A personal opinion is just fine and I am quite certain that most other forumites are quite happy with that too… Great to have you on the forum though []

Regards,

RPM
rpm@myadsl.co.za

 

[regardtv]

Hey Kaspaas.

No promises.... just telephonic comments indicating a willingness to talk openly. A document stating our intent has subsequently been sent to Sentech - AFAIK we've not had any response.

R

 

[dw]

Please don’t misunderstand. I have no intention of flaming ProAsm in any manner whatsoever. In fact I have great respect for his knowledge and experience. My point is simply that individual comment, including mine, should not be mistaken for fact or official statement by Sentech. A lack of communication can not be compensated for by interjecting someone’s personal statements in lieu of an official comment. It is just that I often see subsequent comments which seem to be based on the assumption that previous comments in a thread are the definitive truth when in fact I know some of these to not be purposefully misleading but simply inaccurate. I’m sure you can understand how frustrating that can be.

 

[arf9999]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by dw</i>
<br /> I would only take for gospel the information provided in an official capacity via the correct channels. ...... I would strongly suggest that before anyone take for granted anyone’s opinions on this forum as being fact that this information be ratified by Sentech via the correct communication channels.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Hi dw great to have you on the forum.

I think that you have hit the nail on the head. Every user on this forum would like to have information via the correct channels. Unfortunately this has not been forthcoming. Sentech has relied on an uninformed call centre to act as a buffer between it and its customers. The attitude that "if we ignore the problem long enough, it will go away" seems rife in Sentech's management. At no stage has Sentech sent out an email detailing the problems to all MyWireless users, and detailing the action that they are taking. However they did send out a mail which intimated that the users were at fault (which is plainly not the case).

The anger that you see here on this forum has been simmering for over three months, it hard to expect people to be reasonable when they've been misled, lied to, and insulted.

I think that <i>most</i> of the users (<i>LoneGunman, step AWAY from the weapon</i>) would welcome a dialogue with Sentech, and in fact some have gone as far as to initiate the process. The ball in firmly in Sentech's court.



MW128, Tower <b>60</b>(Northpark Plaza), Signal:16%,S-N-L: 7, BER: 45%

 

[rpm]

Hi DW

I agree with you on this… Members should simply realize that this is not an official announce area for Sentech, Telkom or anybody else for that matter… While on this topic, I think it might be beneficial to actually give Sentech an official announcement forum (locked) here… I am not certain that they will accept the offer, but if you guys feel you will benefit from it I will gladly contact them and make the offer. Comments welcome…

Regards,

RPM
rpm@myadsl.co.za

 

[KemoSabi]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by dw</i>
<br />This is ridiculous. I don’t know who “almost everyone in the biz to do with MyWi” is that you are referring to ProAsm, but you obviously have not been speaking to the right people. There are many many people that are working their backsides off and are totally committed to improving the services. It really sucks that all their hard work is instantly negated in the public eye by stupid comments from people who are assumed incorrectly to be in the know.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Fact : Sentechs MyWireless service sucks big juicy balls. I as a customer isnt happy with it.

Pro-Asm is probably the only person on this forum thats given any of us a sign of hope for this service.

You did flame him in your First reply, and thus, I dont like you.

Nothing personal of course.

Now can you maybe give us some hope?


35% Signal
[36]Scummyside