Odds of the MW service being fixed by end August?

[Scarface]

Uh, DW, I am sorry that you feel that way.

-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<
Not so famous last words -"Hold my dop and check this move..."

 

[TheRoDent]

dw = man8 ?


<center><h6> MyWireless <s>Hacks</s> Tweaks & Tech Info || Have you checked the fawking FAQ? <br /> <font color="red">Tired of Sentech's bad service? Want to compare speeds? We at least listen...</font id="red"></h6></center>

 

[Nightwatch]

I recon DW and man8 are two guys from x-InfoSat who used to work together in the same building as I. DW was more like marketing manager type, man8 more like Linux guru.

<div align="right"><font size="1">DarkLigth Nocturnal Entertainment</font id="size1"></div id="right">

 

[aborg]

15th August maintenance - These local pings are quite good! Never had this before.

Resolving host 'www.saix.net'
Pinging [196.25.1.200] x 8 with 32 bytes of data

Reply from 196.25.1.200 : bytes=32 : time=109 ms
Reply from 196.25.1.200 : bytes=32 : time=109 ms
Reply from 196.25.1.200 : bytes=32 : time=110 ms
Reply from 196.25.1.200 : bytes=32 : time=110 ms
Reply from 196.25.1.200 : bytes=32 : time=109 ms
Reply from 196.25.1.200 : bytes=32 : time=93 ms
Reply from 196.25.1.200 : bytes=32 : time=109 ms
Reply from 196.25.1.200 : bytes=32 : time=109 ms
Min=93 : Max=110 : Ave=107 ms : Packetloss = 0%


Resolving host 'www.sentech.co.za'
Pinging [66.18.65.115] x 8 with 32 bytes of data

Reply from 66.18.65.115 : bytes=32 : time=94 ms
Reply from 66.18.65.115 : bytes=32 : time=94 ms
Reply from 66.18.65.115 : bytes=32 : time=94 ms
Reply from 66.18.65.115 : bytes=32 : time=63 ms
Reply from 66.18.65.115 : bytes=32 : time=109 ms
Reply from 66.18.65.115 : bytes=32 : time=140 ms
Reply from 66.18.65.115 : bytes=32 : time=109 ms
Reply from 66.18.65.115 : bytes=32 : time=109 ms
Min=63 : Max=140 : Ave=101 ms : Packetloss = 0%

tower 66 Fourways 256k Sig:28% SNL:9 ber:71%

 

[dorris]

I've always felt the backhaul microwave links were a cource of the problem, and they were finally working on those 2day, but like any other maintenance, wait until everyones back ont the network and see

 

[mrbob]

mine still suck

Pinging www.sentech.co.za [66.18.65.115] with 32 bytes of data:

Reply from 66.18.65.115: bytes=32 time=256ms TTL=250
Reply from 66.18.65.115: bytes=32 time=442ms TTL=250
Reply from 66.18.65.115: bytes=32 time=261ms TTL=250
Reply from 66.18.65.115: bytes=32 time=261ms TTL=250
Reply from 66.18.65.115: bytes=32 time=921ms TTL=250
Reply from 66.18.65.115: bytes=32 time=267ms TTL=250
Reply from 66.18.65.115: bytes=32 time=275ms TTL=250
Reply from 66.18.65.115: bytes=32 time=756ms TTL=250
Request timed out.
Reply from 66.18.65.115: bytes=32 time=291ms TTL=250
Reply from 66.18.65.115: bytes=32 time=1330ms TTL=250
Reply from 66.18.65.115: bytes=32 time=796ms TTL=250
Reply from 66.18.65.115: bytes=32 time=565ms TTL=250
Reply from 66.18.65.115: bytes=32 time=686ms TTL=250
Reply from 66.18.65.115: bytes=32 time=271ms TTL=250
Reply from 66.18.65.115: bytes=32 time=984ms TTL=250
Reply from 66.18.65.115: bytes=32 time=596ms TTL=250
Reply from 66.18.65.115: bytes=32 time=451ms TTL=250
Reply from 66.18.65.115: bytes=32 time=307ms TTL=250
Reply from 66.18.65.115: bytes=32 time=131ms TTL=250

Ping statistics for 66.18.65.115:
Packets: Sent = 20, Received = 19, Lost = 1 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 131ms, Maximum = 1330ms, Average = 518ms

 

[guest2013-1]

re: communication and service... this is why I am a future iBurst customer as soon as they release... maybe THEY treat THEIR customers with the respect they deserve, because it's the customer's money that keeps the boat rocking...

6248 is a ticket number to query if the 5-6% MyWireless that was using over 50% of the bandwidth has been resolved with the closing of the proxy servers, unofficially, the orcs told me that bandwidth is not an issue anymore, but that Customer Care should get back to me with this.

I've followed up this ticket number each week, being the 5th week next week, I doubt anyone would call me back, I even asked an Orc how many people actually worked in customer care, because a 2 minute call to me telling me, that indeed, the bandwidth issue is resolved and they APOLOGIZE for accusing the users of the MyWireless network for this issue, would have meant I would stay with Sentech as a customer.

Business :
Rule #1 The Customer is always right
Rule #2 It takes 800% more capital to gain a new customer, than to keep a current customer happy.

I'm 24 and I know this.... Sentech is truely run by monkeys

Sentech, 99% downtime guarunteed!

 

[kickass72za]

Maybe we should pay with BANANA's ...... they might listen then!!!!

Ok i am being optimistic.....byt i have never experienced such **** service from anyone in this country before..... I suppose they are leaders in how **** your service can be.....

DW is probably the CEO..... now that i think about it!!!

 

[Turtle]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by noone</i>
<br />re: communication and service... this is why I am a future iBurst 6248 is a ticket number to query if the 5-6% MyWireless that was using over 50% of the bandwidth has been resolved with the closing of the proxy servers, unofficially, the orcs told me that bandwidth is not an issue anymore, but that Customer Care should get back to me with this.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
I must say my speeds do *seem* to have improved the past few days or so, but I may be "speaking too soon" as always seems to happen when people say that on this forum (will probably jinx myself here), but I'll give it a couple more weeks before I decide anything. (Actually had *good* speeds last night, but Sunday morning 3 a.m. is very off-peak so that doesn't really say anything).

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Rule #2 It takes 800% more capital to gain a new customer, than to keep a current customer happy.
I'm 24 and I know this.... Sentech is truely run by monkeys
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Yup ... they are truly incompetent in every way, from management to PR to support to customer care to technical issues. Maybe they hire monkeys because they think it's cheaper; clued up people are actually expensive (but worth it).

 

[MyLowBandwidth]

RPM, thanks for the suggestion to contact Sentech and make a valuable contribution towards RESOLVING the communication issue. Please please please do that. I suggest a petition be signed in support of this which might force sentech into agreeing.

I would strongly suggest that everyone who has posted on this thread goes back and reads their posts. None of you have made any worthwhile contributions to actually finding a solution. (In factI would struggle to find one in any of the 17000 posts in this entire Sentech topic.)

Gentleman we need action here. Lets take a chapter from the Gregg Stirton / Roelf Diederichs book and become a part of the solution and lets stop being a part of the problem. If all fails, dont be ridiculous and continue with Sentech. Cancel. Leave. Get out. At least that would be taking action. I too am a p*ssed off Sentech client and I have also had enough but my voice alone is not loud enough. We need to shout in anger together. No offence intended to anyone. I just wish we could end this and get what we are paying for.



Cape Town 128K 18% Tower 22 (Salt River) PPPoE, IPCop

 

[ProAsm]

LOL... let me just straighten a few things here []
Both DW and myself work for Sentech, the difference he is at HQ with all the big brass constantly breathing down his neck etc, while I am in the "Regions" as they call it and somewhat removed from the 'crap' that goes on at HQ, so if he appears to get a little 'uptight' now and then, well I'm sure you can understand. []


<hr noshade size="1"><center><font color="blue">MyWireless Stuff</font id="blue"></center>

 

[Inevitable]

Wow The ProAsm speaks once again.Is he back for good?

Glory Glory Man United!

 

[lewstherin]

I realise we are all PO'ed about the crap that has and continues to go on about MyWi, but I don't think its wise to slag a Sentech employee just because he tell us that there are people working their asses off to fix things. I mean I hate Telkom's guts but I also have a good friend who works for them. He works his ass off, but the policies Telscum implement are way beyond his control.
I have a feeling its the same for DW, and he puts his opinion up and promptly gets slagged from all directions.

I'm just saying play the ball here ppl. The more Sentech employees we have active on the forum, the better for everyone - because it means the ST ppl can maybe pass on our findings etc, and we can learn more about the internal workings of MyWi etc.

<font color="blue">Telkom needs a leash, ICASA needs some guts, and the </font id="blue"><font color="red">SA consumer</font id="red"><font color="blue"> needs to make it happen</font id="blue">

 

[Kai]

lew, I don't think DW was being slammed for "coming up" for Sentech, but more for taking on ProASM - that's what got people PO'ed. ProASM has been on these forums since the beginning, and he's provided invaluable information and help to us MyWi users, and to see him dissed by some n00b, is bound to p!ss people off.

Just my ten cents...

<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">one day we will all look back at this... laugh nervously... and change the subject...</font id="red">
tower82.randparkridge.jhb|13-21% signal|256k package, running at 0.3 - 3k/s </div id="right"></i></font id="size1">

 

[dw]

My original comment in response to ProAsm’s “magic dust” and “magic bones” comments were simply sparked by the fact that because ProAsm denied any knowledge of work being done to resolve the customer satisfaction issues an assumption was made that nothing was being done at all. I still stand by my statement that nothing read on this forum should be accepted as fact until confirmed via Sentech. I understand how difficult that in itself seems to be at the moment but don’t want to spark that whole debate again.

I don’t think that Pro fully understands how damaging his comments were (I am positive unintentionally so) Both to customers out there suddenly giving up as a result, as well as to those people who are fully committed to improving the customer service having their efforts negated. It is very easy to dwell on a negative image but there are those working damn hard to try and make things right and to restore Sentech’s image, not just out of professional obligation but also a sense of personal pride.

I am a Sentech employee posting on this forum in my personal capacity and NOT as a representative of Sentech.

 

[arf9999]

DW,

Enough talk. Just fix the damn thing.

16 days and counting.

 

[Kai]

What arf said! Stop bla-bla-ing and just fix the damn thing! You have 15 days left, and the way things are looking now, it will NOT be fixed by the end of the month! My speeds are still BEYOND pathetic and frankly, the k@k excuses you guys dream up are getting tedious now.





<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">one day we will all look back at this... laugh nervously... and change the subject...</font id="red">
tower82.randparkridge.jhb|13-21% signal|256k package, running at 0.3 - 3k/s </div id="right"></i></font id="size1">

 

[Turtle]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by dw</i>
<br />I don’t think that Pro fully understands how damaging his comments were (I am positive unintentionally so) Both to customers out there suddenly giving up as a result, as well as to those people who are fully committed to improving the customer service having their efforts negated.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Honestly, ProAsm is not damaging Sentech - Sentech's OWN ACTIONS are damaging Sentech.

I don't need to drag up all the details, we all know them by now (from continual lying through to 'open proxy' levels of incompetence'), and we're intelligent enough, as customers, to draw our own conclusions about Sentech thank you. And our conclusions aren't simply based on whatever ProAsm says, they're based on the type of "service" we have been receiving from Sentech the last four months or so. You seem to share the same attitude I've picked up from top Sentech management members: a view that Sentech's problems are all caused by *externalities* (e.g. blame "troublemakers" like Rodent, "abusive users", people who are "using the service incorrectly", thinking the negative press is "all so unfair", and now it's "ProAsm making damaging forum posts" ...always something other than Sentech management itself ... they seem unable to 'self-criticise', unable to see their own faults, and unable to change their own behaviours). Maybe I'm wrong, maybe they are changing, but from my viewpoint as a customer there is no evidence of it.

Sentech claim to be fixing the problems, and in the beginning I was more than willing, like most others, to give them the benefit of the doubt and believe them. But understand something VERY important if Sentech wants to survive: Sentech's credibility has been damaged in a BIG way (due to their own lies) and customer expectations have been damaged in a BIG way (i.e. Sentech have been telling us for months that "4kbits/s is what you can EXPECT from MyWireless and you're LUCKY if you're getting more than that"). In other words, we all now truly believe that Sentech actually think that 4kbits/s+ is GOOD, so exactly why should we believe that we're going to have good speeds once the speed problems are solved? Sentech need to work EXTRA HARD now at (a) re-earning their credibility, and (b) raising customer expectations of the product back to the point where it is something that people would actually pay for (hint: 4kbps is not it). Customers now need to believe that *Sentech* believes that e.g. 64kbits/s and above is what we *should* expect from the service. How this is achieved is left as an exercise to Sentech management.

 

[kickass72za]

DW ---- just a thought for you to think about..... if SENTECH had the balls to admit there were problems at the start, this would not have got to this point that we all think SENTECH sucks (from call centre to second level support, and probably the people that really piss us off the most MANAGEMENT) They could have engaged us at the start (on this or any other forum) and we would have a totally different opinion right now BUT THEY DIDN'T

So they must not cry about it now.....

Let me inform you...... us clients are NOT F!CKING IDIOTS.... yes we know the guys behind the scenes are probably working their butts off..... you know what i feel for them. Why you may ask, because they work for IDIOT MANAGERS who blame everyone else for the stuff up and dont just say honestly "its stuffed right now and this is the following plan (yes detailed to the point that if you are involved in networking, you would know what they are talking about and if you are 'JOE SOAP' public, you would be impressed by the stuff you didn't know).

So they send us emails regarding downtime...... whoopee f!cking twang..... it is worhtless to make broad ranging reports on maintenance... they mean absolute **** ..... nothing ever changes!!!!

To all you SENTECH TECHIES working your BUTTS off .... thanks, we do appreciate it, but we would appreciate it if you got rid of your management so that we were informed on what you guys are sweating over.

To Management at HQ........ if you want to RUN with the HOUNDS, you can't P!SS like a PUPPY...

 

[gripen]

why is there so much downtime, upgrades, maintenance, disconnection, slow periods, throttling, announcements of scheduled upgrades, promises BUT its still the fcking same. Not slower not faster. Nothing changes. A couple of weeks ago things rocked for me for over a week and for the long weekend. It was a good sign. Oh well.. I guess I was just lucky enough to be in the bandwith pool of IP's.