I jsut spoke to the second level techies who are just as incompetent as the others. I spoke to Johan with someone next to him feeding him the information.
I enquired as to why from 12 yesterday I could not connect (authenticate) iburst on linux but immediately after i change it to windows and it works...
He responds saying that it is because of the base stations being down...
My Respones: "Mate are you actually listening to what I am saying... IT CONNECTS FINE WHEN USING WINDOWS BUT NOT LINUX, THE BASE STATION'S HAVE NOTHING TO DO WITH THIS"
He then rolls off a whole bunch of base stations that are down none of which were in my area...
He then says that they are too busy fixing the caching server that is causing the core network to be degraded.
WFT??!!?!?!?!
Anyway I am posting this from linux and it is thankfully connecting, but I understand now why the help desk is so crap cause they get fed crap from the 2nd level techies.
Bleh!