Old Mutual dragged after family drops off dead body at its office in claim dispute

[Mar Vin]

And yet here you are

Ahhhhh what a response. Should have known Sollie's your stekkie...

 

[ponder]

... insurance companies look for one or more "technicalities" to justify not settling a claim.

That is simply not true, the stats on repudiated claims vs successful claims says otherwise.

You'll never read in the news about the 1000's of claims they pay out daily, you'll only ever hear about the ones that don't. You don't often hear the reason claims don't pay out in the media all you get is emotional sensationalism. You also do have recourse by lodging a dispute with the company, if you're still not happy there's the insurance ombudsman which is genuinely impartial.

 

[ponder]

How sure are you they didn't just want a death certificate which home affairs were dragging their heels on?

Or they submitted an abridged one or a unabridged one that was not certified etc etc etc People don't always follow claim procedures...

 

[ShaunSA]

Ahhhhh what a response. Should have known Sollie's your stekkie...

Jealousy makes you nasty

 

[TheChamp]

That is simply not true, the stats on repudiated claims vs successful claims says otherwise.

You'll never read in the news about the 1000's of claims they pay out daily, you'll only ever hear about the ones that don't. You don't often hear the reason claims don't pay out in the media all you get is emotional sensationalism. You also do have recourse by lodging a dispute with the company, if you're still no happy there's the insurance ombudsman which is genuinely impartial.

Or just taking the fight to the street recourse, it seems to work like a charm.

 

[itareanlnotani]

To be honest the thing that got me in the news report was this part

The family has buried Mtshali, a father of 38 children, on their property.

38 children???? WTF.

 

[ponder]

LOOK: Family in Old Mutual dead body claim dispute bury loved one in their yard

Thandaza said her uncle died on November 7 after sitting outside a local medical facility.

www.iol.co.za

Thandaza said she contacted Old Mutual to inform them of her uncle's death.

She said she was told that her claim had been received and was being attended to.

"I then received another SMS to say the claim was being referred for additional assessment," she said.

After going back and forth with the insurance company, Thandaza and her aunt went to fetch Mtshali's body from mortuary and took it to the Old Mutual offices "as verification" that the man had died.

So the claim was never repudiated based on that, sounds like documentation was outstanding...

 

[ShaunSA]

To be honest the thing that got me in the news report was this part




38 children???? WTF.

38 children and only two women to cart his body around

There's also this bit..

At the offices, they were told that the money was paid into the account.

"We wanted to be sure so we left the body at the offices and went to the bank. When we withdrew the money, we went back to fetch the body and went home," Thandaza said.

 

[Pitbull]

To be honest the thing that got me in the news report was this part




38 children???? WTF.

GEESUS...

And Rural KZN so on SASSA also... FML!

 

[Willie Trombone]

Or just taking the fight to street recourse, it seems to work like a charm.

Let the bodies hit the floor

 

[TheChamp]

Speaking out, Mhlongo said they dealt with incompetent staff who did not help the grieving family. They had been battling to get the claim processed for nine days.

She said Mtshali died almost two weeks ago on Wednesday, November 7. Family members visited Old Mutual offices in the KwaDukuza CBD on Monday, November 11, to cash out the R30 000 policy.

"At first, they told us we need to wait 48 hours before we can get anything. We handed in all documents and followed all of their instructions."

'We are still so heartbroken' - family speaks after taking body to Old Mutual as proof of death | News24

The KwaZulu-Natal family that took the body of a relative to an Old Mutual branch to receive a R30 000 policy payout is distraught and traumatised by the incident.

m.news24.com

 

[TheChamp]

Seems Old Mutual was just giving the family a runaround for nothing.

 

[Moto Guzzi]

Johannesburg - Old Mutual has come under fire after a fed-up family was forced to resort to drastic measures after it allegedly failed to pay a funeral claim.

On Tuesday night, numerous videos emerged on Twitter showing family members carrying the body of a dead family in a body bag from Old Mutual's offices in KZN where it was dropped following the company's alleged refusal to pay out a death benefit.

According to tweets, the policy holder roped in family members after failing to resolve the dispute with the insurance company.

The videos, which have since gone viral, sparked outrage on social media, with users slamming the embattled company over its insensitivity towards the bereaved family.

Source

This must be the most practical deed of the century, it deserves a prize.

 

[R13...]

Jesus! 45 years old and 38 children! How does one get around to spawning so much.

 

[Nick333]

"the body of a dead family"
Wait, what.

So poor they had to share a body.

 

[NeonNinja]

Jesus! 45 years old and 38 children! How does one get around to spawning so much.

52 weeks in a year. Sex 1.3x/week. Not with the same woman of course.

 

[TheChamp]

Jesus! 45 years old and 38 children! How does one get around to spawning so much.

If it wasn't for apartheid and the struggle Zuma would have far exceeded that number.

 

[Tokolotshe]

If it wasn't for apartheid and the struggle Zuma would have far exceeded that number.

Struggle against women like Fezekile?

How do you know how many he has? Valid question when you have to ask him and "you have to listen properly".

 

[patrick123]

Jesus! 45 years old and 38 children! How does one get around to spawning so much.

That is most probably why he died.

Got caught by the husband making the 39th.

 

[Jola]

How sure are you they didn't just want a death certificate which home affairs were dragging their heels on?

That is possible, it recently took me almost 8 months to get a correct Death Certificate out of Home Affairs.