On-line Self Help Service

[vodacom3g]

A few months ago we discussed the possibility of an on-line Self-Help Service.

This is now in place and you can access it via the Vodacom sites or directly at: http://help.vodacom.co.za.

The reasoning trees can be quite complex and, as with these systems, it will be continuously updated, so any feedback / suggestions will be greatly appreciated.

 

[Khodi]

A few months ago we discussed the possibility of an on-line Self-Help Service.

This is now in place and you can access it via the Vodacom sites or directly at: http://help.vodacom.co.za.

The reasoning trees can be quite complex and, as with these systems, it will be continuously updated, so any feedback / suggestions will be greatly appreciated.

Cool! i like it, but is Vodafone Live still free? i tried browsing but i was charged .

 

[aviator]

A few months ago we discussed the possibility of an on-line Self-Help Service.

This is now in place and you can access it via the Vodacom sites or directly at: http://help.vodacom.co.za.

The reasoning trees can be quite complex and, as with these systems, it will be continuously updated, so any feedback / suggestions will be greatly appreciated.

Thanks V3g - looks great - lets hope I don't need to use it though. At the moment everything is working just great (dare I say that or am I tempting fate?).

 

[NeBo]

v3g: are the spaces in the link in your signature intentional?

 

[ic]

v3g: are the spaces in the link in your signature intentional?

Doesn't seem spaced out to me...

 

[vodacom3g]

v3g: are the spaces in the link in your signature intentional?

Don't see any spaces, where are you seeing them?

 

[sevenworth]

just looks like the //'s are far apart. they arent.

 

[NeBo]

When I click on the link, it opens as http:// help.vodacom.co.za. Wierd. Using FireFox.

 

[ic]

When I click on the link, it opens as http:// help.vodacom.co.za. Wierd. Using FireFox.

I'm also using Fx, and the link works properly for me...

 

[lilDeath]

works fine for me too, in FF and IE7.

You're 'spaced out', man...

 

[LazyLion]

page won't load for me... gives a time-out error... Sunday, 15 October, 3:55 pm.

 

[vodacom3g]

Thanks, have reported it.

 

[3gdabbler]

Something which I don't see on this facility is possibly obvious to the more experienced data bundle users e.g.

- where to buy data bundles (e.g. Pick & Pay?)
- does a data bundle also constitute a 16-digit PIN to load onto a phone?
- how to load data bundles onto data cards and phones
- confirm whether only one bundle can be loaded onto a SIM per month
- confirm whether data bundles can be used on prepaid and contract SIMs
- confirm that, on a prepaid card, that data costs will first be collected from the bundle's funds before lapsing back to out of bundle costs
etc. etc.

 

[vodacom3g]

Thanks, have passed it on.

Any other ideas / suggestions will be greatly appreciated.