vicarious
Member
Anyone ever tried to get ADSL "ON SITE SERVICE"?
Last time I called, before I even stated telling that something MIGHT be wrong with my connection
I WAS TOLD IN THE MOST PATRONIZING WAY
" it will cost you X " if its not a HELLKOM problem!
Than they came, after waiting 3 days and calling PTA headoffice.
It wasn't a HELLKOM problem they concluded.
Who can proove them wrong, as they simply leave , but NOT without leaving one with a bitter reminder that their visit to the box down the road and our offices can cost one dearly.
It left us with heavy losses. For the next month some clever, I suppose " HELLKOM" people,
managed to download from our existing account 6 GB in 2-3 days at a rate of 49hours access PER DAY..
( I WISH I was able to do so and be in Rozebank and somewhere else in the same time). I must say with HELLKOM internet connection the days seem longer.
Has anyone noticed that when calling the COPRORATE HEAD OFFICE of HELLKOM in PTA ...it goes like this:
ring ring ...no reply
ring ring ...no reply
(last time till ring ring no 27 when someone said a very maid sounding "HELLO"
(a nice corporate way to answer ..sounded like the housewife was hanging the laundry and did NOT rush in from the garden to answer the phone.)
Even the 1023 answer has more of a corporate identity than their own head office at least it tells you WHEN it will answer you.
One imagines like 10 full time operators sitting there buzzing away...WRONG its the most dread full experience.
After waiting 3 days and being more than cheezed off I got EXCELLENT service after screaming a foreign accent that I am an attache of an embassy ..Time the HELLKOM truck was in front of our house 15 min later hurray...but the 6GB download that followed was NOT FUN ..
My most amazing and personal service oriented ISP "Techcomp" ( here I finally got a chance to give them online credit) gave me an other account for the rest of the month.
Within 3 days it was capped with downlaod over 5GB again...
WHO & HOW THEY DO IT is still a mystery to us.
We were able to PRINT OUT the usage that showed 49hrs and other number past the 24hr mark but naturally never to pin point a culprit.
That month we had to start 4 accounts to keep out of the CAP problem as we run the online shop.
SO BEWARE!!
Calling ANYONE from HELLKOM into checking your line can be sadly said, a RISKY business that might just add gravity to your already slow or inexistant ADSL connection.
Last time I called, before I even stated telling that something MIGHT be wrong with my connection
I WAS TOLD IN THE MOST PATRONIZING WAY
" it will cost you X " if its not a HELLKOM problem!
Than they came, after waiting 3 days and calling PTA headoffice.
It wasn't a HELLKOM problem they concluded.
Who can proove them wrong, as they simply leave , but NOT without leaving one with a bitter reminder that their visit to the box down the road and our offices can cost one dearly.
It left us with heavy losses. For the next month some clever, I suppose " HELLKOM" people,
managed to download from our existing account 6 GB in 2-3 days at a rate of 49hours access PER DAY..
( I WISH I was able to do so and be in Rozebank and somewhere else in the same time). I must say with HELLKOM internet connection the days seem longer.
Has anyone noticed that when calling the COPRORATE HEAD OFFICE of HELLKOM in PTA ...it goes like this:
ring ring ...no reply
ring ring ...no reply
(last time till ring ring no 27 when someone said a very maid sounding "HELLO"
(a nice corporate way to answer ..sounded like the housewife was hanging the laundry and did NOT rush in from the garden to answer the phone.)
Even the 1023 answer has more of a corporate identity than their own head office at least it tells you WHEN it will answer you.
One imagines like 10 full time operators sitting there buzzing away...WRONG its the most dread full experience.
After waiting 3 days and being more than cheezed off I got EXCELLENT service after screaming a foreign accent that I am an attache of an embassy ..Time the HELLKOM truck was in front of our house 15 min later hurray...but the 6GB download that followed was NOT FUN ..
My most amazing and personal service oriented ISP "Techcomp" ( here I finally got a chance to give them online credit) gave me an other account for the rest of the month.
Within 3 days it was capped with downlaod over 5GB again...
WHO & HOW THEY DO IT is still a mystery to us.
We were able to PRINT OUT the usage that showed 49hrs and other number past the 24hr mark but naturally never to pin point a culprit.
That month we had to start 4 accounts to keep out of the CAP problem as we run the online shop.
SO BEWARE!!
Calling ANYONE from HELLKOM into checking your line can be sadly said, a RISKY business that might just add gravity to your already slow or inexistant ADSL connection.