Onsite IT Technician : JHB

CloudMonkey

Geekbox
Company Rep
Joined
Nov 25, 2014
Messages
3
We now require a customer-focused IT Support Technician to join our team to provide first-class geeky customer service and customer support. The majority of work will be office based. The IT Business Support Specialist will be responsible for day-to-day operational activities of help-desk support, network administration, cloud server administration, business optimisation and ERP support. In addition, the majority of the incumbents time will be spent on project work and maintaining and growing the organisation’s technology infrastructure from both a software and hardware perspective.

IT Support (remote and on-site)

• Problem investigation
• Remote Management
• Problem diagnosis
• Solution implementation
• Documentation of actions and findings
• Communication with the customer throughout the process
• Escalation of problem where appropriate
• Set up of user accounts
• Proactive support – ongoing maintenance and monitoring of systems as per our Service Level Agreement
Installation
• Preparation of equipment and services in line with work specifications and appropriate deadlines
• Implementation of hardware and services through onsite or remote work

Education & Qualifications:

1. Matric
2. A+, N+ required
3. 2-4 years in IT
4. Windows 7, Windows 8, Windows 10 experience
5. Own vehicle and valid driver’s license.

Advantageous to your success in providing 1st and 2nd line IT Support:

1. Experience with MS Windows server 2012/2016/2019
2. Advanced experience with Windows 7/8/10 and Mac OS
3. Basic Understanding of TCP/IP Networking and cabling.
4. Microsoft Office 365 installation and administration
 
Last edited:

Pineapple Smurf

Pineapple Beer Connoisseur
Joined
Aug 2, 2016
Messages
39,656
Fsck, I used to earn that doing that type of job in 2001!! Feels like modern day slavery.
LOL
Me too in 1999 at IBM in London and I earned even more coz Pounds.

But then after Y2K and planes never fell out of the sky I decided I am sick of fixing other peoples computers and left the IT industry :ROFL:
 

Rocket-Boy

Executive Member
Joined
Jul 31, 2007
Messages
9,992
So effectively you want someone that is going to be super professional and have a bunch of technical skills along with good communications skills(a rarity in cheap IT) and then you want to pay them R12k a month as a CTC.
Yeah I can definitely see someone owning a car and paying their expenses on a take home of ~R8k per month.

Man I feel for the people that are desperate enough to get exploited like this.
 

unobeat

Senior Member
Joined
Feb 6, 2014
Messages
825
So effectively you want someone that is going to be super professional and have a bunch of technical skills along with good communications skills(a rarity in cheap IT) and then you want to pay them R12k a month as a CTC.
Yeah I can definitely see someone owning a car and paying their expenses on a take home of ~R8k per month.

Man I feel for the people that are desperate enough to get exploited like this.
It is rough out there.
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
41,910
A job is better than no job. They might want to drop the 2-4 years . But one has to start somewhere. And then while working focus on getting skilled and experienced while looking out for something better. Use the company's resources to your advantage and get as much out of them as possible. Watch what software they are using. How they get their clients. Dig into everything. Soak up as much as you can. Don't just focus on your tasks. Use their failures to see where you can do it better. 12K is not much. But it is not bad either if you young and gaining experience. Couple years later you walk out there starting your own venture, maybe even become the competition.

Now get of your bum and apply!


:sneaky:
 

Noob-Noob

Executive Member
Joined
Feb 1, 2010
Messages
6,420
LOL
Me too in 1999 at IBM in London and I earned even more coz Pounds.

But then after Y2K and planes never fell out of the sky I decided I am sick of fixing other peoples computers and left the IT industry :ROFL:
Thats IT support for you, They take the most flack, work the hardest, Longest hours, Expected to know everything about everything, Basically have no leave, ever (You know, since we are born to serve, 24/7, Out of office means mooi sweet fcakall, especially if you are an VIP) but gets paid the least.
I'm an IT Support manager. I get paid +- double what a Junior FSE gets paid. and have to eat up LOADS and LOADS of crap. Daily. And I mean EVERY SINGLE DAY. The amount of stress that goes with this VS the pay...there is not a day I don't consider becoming a Hobo.
If I could go back in time, back to 2002, I would have politely told my young self to not even consider the IT industry, I would then follow up this conversation (with my young self) with a PK for what he has put me through up until now.
I could have literally gone into any other career field and got paid twice what I'm getting paid now, with half the stress.
 
Last edited:

Pineapple Smurf

Pineapple Beer Connoisseur
Joined
Aug 2, 2016
Messages
39,656
Thats IT support for you, They take the most flack, work the hardest, Longest hours, Basically have no leave, ever (You know, since we are born to serve, 24/7, Out of office means mooi sweet fcakall, especially if you are an VIP) but gets paid the least.
I'm an IT Support manager. I get paid +- double what a Junior FSE gets paid. and have to eat up LOADS and LOADS of crap. Daily. And I mean EVERY SINGLE DAY. The amount of stress that goes with this VS the pay...there is not a day I don't consider becoming a Hobo.
If I could go back in time, back to 2002, I would have politely told my young self to not even consider the IT industry, I would then follow up this conversation with my young self with a PK for what he has put me through up until now.
I could have done literally gone into any other career field and got paid twice what I'm getting paid now.
Exactly so true, I keep telling that dude that shares a flat with @45Female the same thing. IT is hard work coz you can never just switch off after work. And the salary isn't terrific either
 

MightyQuin

Not amused...
Joined
Oct 6, 2010
Messages
25,686
Its not that the salary is not terrific, Its down right horrible. That's the problem.

If I look back when I was in school with and all my friends I have. I did better in school than all of them. I worked harder than all of them and If someone would have asked who is most likely to succeed in life between the bunch of us, I would have been picked hands down (Not to brag, I'm just being realistic). I applied for and was approved to go and study mechanical engineering, I applied ( and got approved) for architecture as a backup. On 99.9 I decided to go into IT. CTI (The bastards) came to our school and told us how marvelous this 8 month IT Engineering Diploma is. How I will have an 2 year advantage over my peers. How this diploma is sought after Worldwide and I can walk into any IT job when completing it as its endorsed by Cambridge University in the UK and its equivalent to any 3 year degree in SA. My naïve self, not knowing what lying fking bastards people are to make a few bucks (destroying ones career in the process) thought ja, this sounds fantastic.

Here I am, almost 20 years later. I don't have 1 single friend who does not earn WAY more than myself. I don't have 1 single friend who has this amount of stress. Everyone is just enjoying life. I'm here, on the verge of a mental breakdown because I struggle to cope with all the stress and pressure, struggling to pay all my bills. Never able to go on leave or just enjoy my leave as my phone rings non stop. I cant make a career switch at this stage of my life. Im gatvol hey.
And every second high school graduate is going into IT, overflooding the market and hence the pathetic pay.
And big firms wont employ someone with 20 years experience as we are expensive in their eyes. Its much easier employing a clever junior graduate and grooming them.

PS. And the diploma is not worth the paper its printer on. I got where I am doing my MCITP by myself, Doing ITIL, HP Certification and a few others. The Diploma did not help me at all. Nothing. Not one bit.
So who's fault is all this then?
 

Went_For_Milk

Expert Member
Joined
Feb 24, 2011
Messages
2,475
How do you apply. Not for me but might know of someone who has been without a job for over a year
 

Mike Hoxbig

Honorary Master
Joined
Apr 25, 2010
Messages
38,070
You sound unhappy in your job, you should look at a fresh start in a new role somewhere else. Support a supply/demand thing. Venting your frustration and asking for more is not going change that, only you can. Not all IT is bad, just some areas of it. That goes for pretty much every field...
 

Kawak

Senior Member
Joined
Mar 14, 2007
Messages
871
Seems like they took the salary bit off, interested in seeing if it's worth refering some junior level people over there.
 

MightyQuin

Not amused...
Joined
Oct 6, 2010
Messages
25,686
Jy's die p0es wat al vir 20 jaar dieselfde kak job doen en dit blameer op 'n kursus...wat jy 20 jaar terug gedoen het.

Moenie die industrie blameer as jy te kak is om jouself op te skill nie...Jannie Jammergat.
 

Devo1

Expert Member
Joined
Aug 4, 2014
Messages
1,148
Jy's die p0es wat al vir 20 jaar dieselfde kak job doen en dit blameer op 'n kursus...wat jy 20 jaar terug gedoen het.

Moenie die industrie blameer as jy te kak is om jouself op te skill nie...Jannie Jammergat.
images.jpg
 
Top