Openserve + Afrihost 100/50mbps fibre but getting 2/50mbps

[jerichau]

Openserve just installed fibre to my home and I'm sadly getting 2-3mbps download and 30-40mbps upload on my 100/50mbps package. Afrihost couldn't help me, and they can't get hold of Openserve because they're not answering after 5pm. Has anyone had this before and what was the resolution?

I've tried rebooting everything, unplugging and plugging everything back in, wifi and wired, mikrotik and d-link routers, etc. to no avail.

There's no obvious reason for it that I can think of. Unless Openserve has artificially limited download to the 4mbps line speed of my still active ADSL line?

 

[MickeyD]

Unless Openserve has artificially limited download to the 4mbps line speed of my still active ADSL line?

Not physically possible at all.

 

[Rickster]

Does the openserve guest account work on fibre lines?

 

[jerichau]

Does the openserve guest account work on fibre lines?

guest@openserve : guest
It works, and it's taken more than 2min to load parts of openserve.co.za. So looks like it's a line issue.

 

[Rickster]

guest@openserve : guest
It works, and it's taken more than 2min to load parts of openserve.co.za. So looks like it's a line issue.

Try open saix.net and run a speed test.

 

[jerichau]

Openserve guest account:



Afrihost:



Ok, so Afrihost is the problem it seems. Will email them these speedtests and see where it gets me. Thanks.

 

[Rickster]

Hmmm...

 

[Mr Scratch]

Openserve just installed fibre to my home and I'm sadly getting 2-3mbps download and 30-40mbps upload on my 100/50mbps package. Afrihost couldn't help me, and they can't get hold of Openserve because they're not answering after 5pm. Has anyone had this before and what was the resolution?

I've tried rebooting everything, unplugging and plugging everything back in, wifi and wired, mikrotik and d-link routers, etc. to no avail.

There's no obvious reason for it that I can think of. Unless Openserve has artificially limited download to the 4mbps line speed of my still active ADSL line?

Get a 1GB free Web Africa account and test. If WA is fine, tell Afrihost to terminate and reassign your PPPoE account as someone messed up the provisioning.

 

[jerichau]

Yeah, even a Webafrica capped account does better:

 

[supersunbird]

Yeah, even a Webafrica capped account does better: View attachment 441018

There you have it, Afrihost fault.

 

[SandMan]

Refer to this thread about Openserve and Axxess:

https://mybroadband.co.za/vb/showth...has-made-me-angrier-than-I-have-been-in-years

I think it's to do with their network in the Western & Southern Cape region.

 

[SandMan]

Oh, I'll go further and mention that if you're experiencing the same issues as what I did, you'll find that your line runs at near maximum speeds during the day, but when peak-usage hours arrive their network seems unable to cope with the load, which causes speed results like you experience.

 

[jerichau]

Damn. Not many alternatives left. I had a fibre preorder with WebAfrica that never went anywhere, so I cancelled when Afrihost managed to get openserve installers out first. VOX is far too expensive. Who else?

 

[supersunbird]

Crystalweb maybe?

 

[jerichau]

Crystalweb maybe?

I tried them for 40mbps VDSL in September 2014 and they were terrible. Not sure if they'll be any good for 100mbps now.

 

[jerichau]

And now AH is 100mbps on the saix speedtest and speedtest.net. http://www.speedtest.net/result/6356582978.png
I didn't change anything on my side... Hopefully just intermittent and it's not going to hit 1mbps between 5-9pm every day :/

 

[PBCool]

Or give us a try, I'm sure we can issue a trial account for a week

 

[supersunbird]

Which account you use for AH? Home? Premium or Priority?

No issues had on Premium yet.

 

[jerichau]

Which account you use for AH? Home? Premium or Priority?

No issues had on Premium yet.

Home. Will try premium.

 

[jerichau]

Or give us a try, I'm sure we can issue a trial account for a week

Thanks. Going to try AH premium first then I'll try CISP at the higher price. Also don't want to get stuck offline if I move my line around, so will have to keep my line with AH for now.