Openserve direct or via Axxess, Afrihost etc?

ABU

Senior Member
Joined
Oct 29, 2005
Messages
576
Hi,

Openserve are currently laying fibre in my area and it is available for pre-order.

Would it be best to take it directly from Telkom or via one of the other providers like Axxess, Afrihost etc?
And if via one of these others, which one and why?
 

powermzii

Expert Member
Joined
Jun 4, 2007
Messages
4,860
On direct anytime there is a issue you deal with them

The other ISPs provide variable L1 and L2 support that can make or break the experience
 

Smiley_lauf

Expert Member
Joined
May 5, 2004
Messages
1,820
I have Openserve (aerial fibre provider) and Afrihost as ISP (data and support); what I like about this is that, Afrihost manages everything, from speed issues, accounts, changing packages, fault reporting and also working with Openserve when lines are down (hardware fibre issues). Their mobile App just works!
 

haroldj

Well-Known Member
Joined
Mar 22, 2010
Messages
261
With experience the alternate ISP provider performs better service as they buy bulk from openserve and they always get priority, but dealing directly with openserve is not always advisable as they make you wait a couple of days before resolving any issues you may have..
 
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