OpenWeb ADSL Feedback Thread (Pt2)

Sonic2k

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Feb 7, 2011
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Thanks for the comedy gents :)
Let's keep it rolling, since this thread is now rather abandoned :p
 

Dr@g0nic

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Oct 11, 2006
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This is such a shame that they had to let this happen :/ never had any issues with them and minimal issues with my connection, and I've been a client for since 2008.
 

Dr@g0nic

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Oct 11, 2006
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I'm not sure how much you've read, but this thread summarises some of the (recent) happenings well - http://mybroadband.co.za/vb/showthread.php/617783-Throttling-is-ridiculous-ISP.

Yeah I've read quite a bit which is why I said its such a shame that they let this happen.
Like I said previously, I don't have issues so when I do or find something better(there probably is but I'm a lazy individual that hates change lol) I will bail on them too. but for now, I'm ok... but disappointed in how this turned out.
 

MrR

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Aug 22, 2013
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As I mentioned earlier in the week, the service levels over the past 2-3 weeks have been much better than what they were for the majority of the year; we could actually browse, stream and do absolute necessary downloads during office hours (08h00-19h00). The service wasn't 100% and shaping was applied, but we could at least use it, where we previously had to use a capped account from another ISP for our daytime needs. After hours (19h00-08h00), for the most part, it worked flawlessly with minor issues/frustration (latency spikes, streaming quality degraded, nntp dead) happening inconsistently. So, given face value, the service at present, isn't that bad.

The product (Gold account) on its own is rather expensive, and when you have to compliment it with additional products to ensure you have quality 24 hour connectivity (a capped account in my case), it gets rather pricey. Having to have that surety of a redundancy for a supposed premium product*, should have alerted me long time ago, but alas...OpenWeb OpenTime was too awesome! (*I only have the word of OpenWeb staff that Gold is better than Titan...but that has been challenged many times in this thread and I have my doubts).

I recently signed up at a new ISP (refer to Koosi's sig ;) ) and started using them full-time as of 3 June. I actually forgot about requesting an early activation of the new product and only remembered when my Gold account was acting up - browsing, streaming and all was degrading and became non-existent. At that point I switched over and haven't used OpenWeb since...nor have I had to use my redundant capped account during office hours. Perfect streaming, perfect browsing, perfect gaming and perfect downloading, 24x7.

For interest and argument sake, I logged into SAIX userstats this morning, and lo and behold, thar be dragons; my OpenWeb account (which I haven't been using since Tuesday) has an active session on. Surely it couldn't be someone stole my account? I haven't given out any details, and even if somebody stole my credentials, I ask for a password change every few weeks or so** . According to CableGuy (refer to PostManPot's sig), OpenWeb doesn't share accounts...so what in the world is happening?!

**funnily enough, every time I reset my password, there's a connection reset on this 2nd IP as well. Poor sod is getting auth issues due to me.
Logon Time Logoff Time Duration(Seconds) IP Address Bytes Uploaded Bytes Downloaded
Sun Jun 1 00:06:11 2014 Mon Jun 2 00:03:55 2014 86264 196.215.1xx.2xx 227 379 174 9 175 915 949
Sun Jun 1 00:57:43 2014 Sun Jun 1 22:13:21 2014 76527 196.215.2xx.1xx 6 526 969 93 278 754
Sun Jun 1 22:13:36 2014 Mon Jun 2 00:06:38 2014 6782 196.215.2xx.1xx 3 117 153 23 221 328
Mon Jun 2 00:03:55 2014 Tue Jun 3 00:53:57 2014 89401 196.215.1xx.2xx 104 715 185 5 142 745 028
Mon Jun 2 00:06:38 2014 Mon Jun 2 11:13:10 2014 39987 196.215.2xx.1xx 7 111 926 107 298 763
Mon Jun 2 11:13:20 2014 Tue Jun 3 00:30:17 2014 47818 196.215.2xx.1xx 7 412 013 112 321 330
Tue Jun 3 00:30:18 2014 Tue Jun 3 07:32:26 2014 25329 196.215.2xx.1xx 145 327 810 205
Tue Jun 3 00:53:56 2014 Tue Jun 3 21:11:29 2014 73053 196.215.1xx.2xx 103 021 681 4 756 518 165
Tue Jun 3 07:32:28 2014 Tue Jun 3 12:23:55 2014 17487 196.215.2xx.1xx 9 962 11 943
Tue Jun 3 12:23:58 2014 Wed Jun 4 00:49:55 2014 44750 196.215.2xx.1xx 7 600 180 104 354 145
Wed Jun 4 00:49:48 2014 Wed Jun 4 03:49:14 2014 10759 196.215.2xx.1xx 100 392 642 068
Wed Jun 4 03:49:40 2014 Wed Jun 4 07:11:57 2014 12148 196.215.2xx.1xx 6 958 10 451
Wed Jun 4 07:12:23 2014 Wed Jun 4 21:06:37 2014 50054 196.215.2xx.1xx 7 122 812 84 471 612
Wed Jun 4 21:07:08 2014 Wed Jun 4 23:27:05 2014 8390 196.215.2xx.1xx 2 880 855 17 617 741
Wed Jun 4 23:27:24 2014 Thu Jun 5 00:24:16 2014 3401 196.215.2xx.1xx 61 994 102 297
Thu Jun 5 00:24:05 2014 Thu Jun 5 04:27:59 2014 14634 196.215.2xx.1xx 94 986 643 947
Thu Jun 5 04:28:04 2014 Thu Jun 5 08:19:03 2014 13860 196.215.2xx.1xx 9 556 15 200
Thu Jun 5 08:19:58 2014 Thu Jun 5 08:38:59 2014 1142 196.215.2xx.1xx 594 732
196.215.1xx.2xx - that's my IP address; based on my pattern usage
196.215.2xx.1xx - the person I'm sharing my account with

This will most likely be my second to last post in this thread. My last post will be when they stuff up my cancellation (uncancel my cancellation) or process a debit order without my consent (I requested and received written confirmation that the last debit order date was 1 June 2014).

I have no faith or trust in this company, and pending an unauthorized, thieving debit order from them next month, they (the company and its leaders) wont be seeing a penny from me ever again.
 

Elax

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Aug 26, 2003
Messages
802
Downloading M$ ISO at a whopping 60kb/s on a 4 meg line. Multi threaded http....
 

Gboss

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Nov 16, 2012
Messages
1,769
As I mentioned earlier in the week, the service levels over the past 2-3 weeks have been much better than what they were for the majority of the year; we could actually browse, stream and do absolute necessary downloads during office hours (08h00-19h00). The service wasn't 100% and shaping was applied, but we could at least use it, where we previously had to use a capped account from another ISP for our daytime needs. After hours (19h00-08h00), for the most part, it worked flawlessly with minor issues/frustration (latency spikes, streaming quality degraded, nntp dead) happening inconsistently. So, given face value, the service at present, isn't that bad.

The product (Gold account) on its own is rather expensive, and when you have to compliment it with additional products to ensure you have quality 24 hour connectivity (a capped account in my case), it gets rather pricey. Having to have that surety of a redundancy for a supposed premium product*, should have alerted me long time ago, but alas...OpenWeb OpenTime was too awesome! (*I only have the word of OpenWeb staff that Gold is better than Titan...but that has been challenged many times in this thread and I have my doubts).

I recently signed up at a new ISP (refer to Koosi's sig ;) ) and started using them full-time as of 3 June. I actually forgot about requesting an early activation of the new product and only remembered when my Gold account was acting up - browsing, streaming and all was degrading and became non-existent. At that point I switched over and haven't used OpenWeb since...nor have I had to use my redundant capped account during office hours. Perfect streaming, perfect browsing, perfect gaming and perfect downloading, 24x7.

For interest and argument sake, I logged into SAIX userstats this morning, and lo and behold, thar be dragons; my OpenWeb account (which I haven't been using since Tuesday) has an active session on. Surely it couldn't be someone stole my account? I haven't given out any details, and even if somebody stole my credentials, I ask for a password change every few weeks or so** . According to CableGuy (refer to PostManPot's sig), OpenWeb doesn't share accounts...so what in the world is happening?!

**funnily enough, every time I reset my password, there's a connection reset on this 2nd IP as well. Poor sod is getting auth issues due to me.

196.215.1xx.2xx - that's my IP address; based on my pattern usage
196.215.2xx.1xx - the person I'm sharing my account with

This will most likely be my second to last post in this thread. My last post will be when they stuff up my cancellation (uncancel my cancellation) or process a debit order without my consent (I requested and received written confirmation that the last debit order date was 1 June 2014).

I have no faith or trust in this company, and pending an unauthorized, thieving debit order from them next month, they (the company and its leaders) wont be seeing a penny from me ever again.

It never ceases to amaze me how devious OW has been and still continues to be. Thanks for adding to the mountain of evidence showing OW's account sharing. Makes me sick that they can get away with things like this :twisted:
 

snail112

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Apr 18, 2007
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1,671
Just for interest sake, what is all the debit order descriptions Openweb uses? I want to instruct my bank to block all the debit order attempts from them.
 

HammerDown

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Jan 2, 2009
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As I mentioned earlier in the week, the service levels over the past 2-3 weeks have been much better than what they were for the majority of the year

I have to say I'm having the same experience. I'm running near full speed day or night. I used to p1ss and complain because I averaged 800 Mbps on a good day on my 4 Meg line. In the last few weeks we've been hammering this account as I'm also gone end June and it has been awesome.
Not sure if they are opening the taps when you give notice to show you what you will be missing, but this is what I wanted before.....and never had. Sad.
 

Wackyza

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Joined
Aug 31, 2011
Messages
976
I have to say I'm having the same experience. I'm running near full speed day or night. I used to p1ss and complain because I averaged 800 Mbps on a good day on my 4 Meg line. In the last few weeks we've been hammering this account as I'm also gone end June and it has been awesome.
Not sure if they are opening the taps when you give notice to show you what you will be missing, but this is what I wanted before.....and never had. Sad.

Everyone has cancelled. Contention is literally 1:5 now :p
 

mika1000

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Joined
Oct 11, 2008
Messages
1,679
I don't trust anyone with my phone line. Rather pay the few bucks to stay out of trouble. :)

my adsl lines are with cybersmart since 2005. moved them back to Telkom in 2011 and had endless problems so moved them back to cybersmart again. never had problems with them managing my lines.

but not openweb. no way. if they can share their accounts they can just as well share your line... no way...
 

Messugga

Honorary Master
Joined
Sep 4, 2007
Messages
11,937
Everyone has cancelled. Contention is literally 1:5 now :p

This was actually my thoughts as well. I haven't used my account at all during the last few weeks and I suspect a whole bunch of other people have been doing the same.

Last month with OpenWeb after several years of being a client. Performance has been fine but I just can't deal with unethical companies.
 

PaCiFieR

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Joined
Feb 14, 2007
Messages
467
Day 4 and my 4MB Uncapped Gold Original is running a full speed regardless of time or protocol. In the 3 odd years I have had it, it has never performed this well. :)
 
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