Options in terms of the CPA

N

Nickster

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Hi all,

Took my faulty airfryer in to Tafelberg and they advised that my airfryer would need to be sent away for an assessment. This despite the store seeing it trip their power. I advised them that I did not want a repair and they explained it still needs to go in for a determination whether it was manufacturer defect or not. They phoned me today to explain there was a loose connector which the manufacturer reconnected. Now they are saying I must collect the airfryer, but I want to understand what my options are in terms of the CPA. They initially told me they would phone me with an update once they received feedback from the supplier, but it seems like they have elected the repair option. I would like it to be replaced rather than repaired. Can I insist on a replacement? If they refuse would the next step be lodging a complaint internally and then the ombuds?
 
Nickster said:
Hi all,

Took my faulty airfryer in to Tafelberg and they advised that my airfryer would need to be sent away for an assessment. This despite the store seeing it trip their power. I advised them that I did not want a repair and they explained it still needs to go in for a determination whether it was manufacturer defect or not. They phoned me today to explain there was a loose connector which the manufacturer reconnected. Now they are saying I must collect the airfryer, but I want to understand what my options are in terms of the CPA. They initially told me they would phone me with an update once they received feedback from the supplier, but it seems like they have elected the repair option. I would like it to be replaced rather than repaired. Can I insist on a replacement? If they refuse would the next step be lodging a complaint internally and then the ombuds?
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If repairing the product under warranty or guarantee is a viable option then you have to accept the offer, the same product you used still yours, looking for a new product only if repairing is not possible and there are defects. I think reading the terms and conditions will help us to understand how the world works, not how we want it to work. If repairing the same product for the second time then that is where replacement can be an option.
 
bhaziwa said:
If repairing the product under warranty or guarantee is a viable option then you have to accept the offer, the same product you used still yours, looking for a new product only if repairing is not possible and there are defects. I think reading the terms and conditions will help us to understand how the world works, not how we want it to work. If repairing the same product for the second time then that is where replacement can be an option.
Click to expand...
Too early in the day to be this stupid
 
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Reactions: rh1
Since this might be helpful to someone. Every province has an office of the consumer protection. Contact them, have proof that you did request the store/retailer etc to assist you with your issue and they ignoreed or refused you. I had good luck about 8 years ago with the Western Cape office.
 
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