Oudtshoorn fibre | Herotel, Vox, Frogfoot

Arthur

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Aug 7, 2003
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26,131
The Herotel fibre service was out in parts of West Bank from 15h13 till 18h06 yesterday 16 September 2021. I drove to two teams parked on the side of the road and they confirmed they were tracing a cable break.

Apart from this one interruption so far, the service has been rock steady and up-to-speed since installation at the beginning of September.

One disappointment is that subscribers are obliged to use Herotel's own Toto modem/router after the ONU. And they won't give out the creds so I can manage things myself. In fact, I'd rather connect my Netgate SG-3100 pfSense firewall/router directly to the ONU, but they apparently won't allow that either. Will be taking it up with Herotel management when I get a chance.

The only service issue I've had is that, even though they claim the service is unshaped, they definitely do some NATing either their end or in the Toto on-prem box. (which I can't get into). I couldn't open an OpenVPN tunnel from outside to my own server. Had to call Support, give them a port number (which is a security compromise in my view), and they fiddled about until at least my VPN works.

Still, overall I'm pretty pleased so far. I just hope the service is stable. This is especially important when I'm abroad since I manage dozens of devices on my own network: smart switches, cameras, irrigation and pool pump, solar PV, meter reading, the 4 x Ubiquiti AP mesh, etc.

(Thread heads-up for @PrimeSteak, @MEG101, @Vercogen)
 

PrimeSteak

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Nov 7, 2020
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Apart from this one interruption so far, the service has been rock steady and up-to-speed since installation at the beginning of September.
Yeah same here, no complaints either. Service is solid af. Great value for money, seems like Herotel is getting super popular here
Still, overall I'm pretty pleased so far. I just hope the service is stable.
Honestly depends on your speed, I have the 50mbps package, it's quite stable, it has occasional dips like once a month but nothing like WISP quality connections and Herotel at least sends SMSes if they are doing major maintenance. I mean the fibre here at my house can handle online gaming while streaming on a TV Stick at 480p or 1080p and streaming Youtube on a laptop, so I think you should be fine.
 
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PrimeSteak

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Nov 7, 2020
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Honestly, on another note, I don't get why people would go for stuff on Frogfoot here in O'hoorn (unless they live in a complex and have no other option). Because, for example, many of the cheapest packages on Frogfoot start at R599 and Cool Ideas (which the entire forum loves unconditionally) asks something in the R800 range for the same speed as I currently have for R500. So in short, why go the expensive route, if you can get value for your money?
 

Arthur

Honorary Master
Joined
Aug 7, 2003
Messages
26,131
It's not much of an issue yet, but Herotel have been changing/updating my IP two a three times a day for the past few days. Also, download speeds are slightly below the advertised package specs, but uploads are fine.

Hope this doesn't presage a drop in stability and performance as they add users.
 

Grouter

Executive Member
Joined
Sep 7, 2007
Messages
5,151
It's not much of an issue yet, but Herotel have been changing/updating my IP two a three times a day for the past few days. Also, download speeds are slightly below the advertised package specs, but uploads are fine.

Hope this doesn't presage a drop in stability and performance as they add users.
Same here in Sedgefield.
Just got hooked up with Herotel fibre yesterday and I also noticed the IP address is changing, but in my case it's almost every hour.
Ordinarily not such a biggie, but I stream music most of the day and the stream just stops when the IP address changes. Very annoying.
I'm wondering if it's because they're still in rollout phase here, or if it's 'a thing' they do....
 

Cacti

Senior Member
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Jan 16, 2015
Messages
868
Same here in Sedgefield.
Just got hooked up with Herotel fibre yesterday and I also noticed the IP address is changing, but in my case it's almost every hour.
Ordinarily not such a biggie, but I stream music most of the day and the stream just stops when the IP address changes. Very annoying.
I'm wondering if it's because they're still in rollout phase here, or if it's 'a thing' they do....
Interesting. Which music service is this? YouTube and Netflix (while not music streaming services) is quite forgiving with dropped connections in my experience.
 

Grouter

Executive Member
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Sep 7, 2007
Messages
5,151
Interesting. Which music service is this? YouTube and Netflix (while not music streaming services) is quite forgiving with dropped connections in my experience.
On further investigation, it seems the stream simply stops while the IP address remains unchanged.
Never happened before in almost 20 years on ADSL.
Indeed, I switch back to my ADSL (still active for the moment) on the same device and music streams uninterrupted.
Switch back to Herotel fibre and within an hour the stream just stops.
Flippin' annoying.
Two sites it's happening with:

https://www.radio-nostalgia.nl/
and
www.radioswissjazz.ch/en
 
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