Overcharging on Capped account and Out-of-Bundle tariffs - please help

flurpy

New Member
Joined
Dec 7, 2006
Messages
8
I have a Nashua Mobile Cell C contract with Iphone.
I put a cap of R500 above my monthly subscription.

I have now been billed almost R3,000.00 over and above my subscription.

PROBLEM 1:
Nashua claims that the cap is not "guaranteed", and they don't need to suspend my account when I reach the cap, so according to their fine print, my account can be R1 million for a month, the R500 cap I put in, does not protect me.

Anyone with similar experience or advice?

PROBLEM 2:
When looking on my account, there appears one item of 2.1GB on my account on a specific date at a specific time.
It fits into a gap of 2 hours between 2 smaller items.

At out-of-bundle tariffs, that single item cost me over R2,000, which is excessively high.

I have an Iphone 5, with LTE switched off, automatic updates switched off, never bought movies on I-tunes, did not purchase any apps, or did updates on the date the 2.1GB item went through.

How can it be that such a large amount of data goes through my phone without me knowing it?
Is it possible at all?
How do I deal with it, and how do I prevent it from happening again?

For now, I have turned the cellular data completely off, to prevent this from happening again.
Any comments will be welcome.

Hendrik Verwoerd
 

Frikkenator

Expert Member
Joined
Aug 23, 2006
Messages
1,801
I have a Nashua Mobile Cell C contract with Iphone.
I put a cap of R500 above my monthly subscription.

There is your problem.

How you prevent this from happening again: Move to Cell C or your network of choice directly. Nashua Mobile is utterly and completely useless and since I left them I haven't had any issues whatsoever.
 
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