Packet loss on Neotel network

[Leno]

Experiencing bad packet loss at 2 sites on Neobroadband fiber in PE

It seems to be a local problem, especially to their dns (41.160.0.36 etc) and 8.8.8.8

--- 8.8.8.8 ping statistics ---
1108 packets transmitted, 829 packets received, 25.2% packet loss

--- 41.160.0.36 ping statistics ---
35 packets transmitted, 24 packets received, 31.4% packet loss
round-trip min/avg/max/stddev = 382.617/451.592/564.897/53.962 ms

300-500ms pings to their local dns... bad

Traceroute does show much as they block it for most of the hops

traceroute to 41.160.0.36 (41.160.0.36), 64 hops max, 52 byte packets
1 172.30.200.1 (172.30.200.1) 0.473 ms 0.296 ms 20.502 ms
2 office233-xx.xx.co.za (41.164.xx.xx) 21.221 ms 19.488 ms 0.980 ms
3 41.164.112.3 (41.164.112.3) 43.174 ms 25.140 ms 25.067 ms
4 * * *
5 * * *
6 * 41.160.0.34 (41.160.0.34) 64.453 ms *
7 cns01.neotelza.net (41.160.0.36) 68.289 ms 620.423 ms 51.348 ms

 

[Leno]

Seems to be resolved now, 2 mins after I send a service request in lol

 

[cobusv]

Just got this from neotel

Customer Notification
 
Unplanned Outage
 
Dear Customer,
 
Outage Description    : Major Outage in Cape Town & Bloemfontein region.
 
Ticket Number          : INC000004135042
 
We are facing connectivity problems in Capetown due to clients may experience link flapping, packet drops and connectivity issues.
 
We apologize for the inconvenience caused due to this down time.
 
Our 24/7 helpdesk would be glad to assist you in case you seek any clarification.