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Ivan Leon
Executive Member
- Joined
- May 27, 2008
- Messages
- 6,010
On 2 May 2016, I went into the Telkom Mobile branch in Greenstone Mall, to sign up for their 'May Special' - a Huawei 10.1 tablet (10 inch screen), with 5 GB Telkom Mobile data & 500 Mb MTN roaming data, and a free 8GB MicroSD card.
This promotional advert (as indicated above) was also prominently displayed, on the looping advert block, on the flat-screen TV located behind the sales desk.
I therefore requested this offer from the salesperson, and filled in all the requisite paperwork (the only things they did NOT request in support thereof was a recent blood test & proof of owning a Municipal Free Library card).
This was despite the fact that I already had another long-term contract with Telkom Mobile, for over 4 years, for my 3G data bundle (10GB+10GB Internet 5 Promo) - which I notice has recently been increased from R 199 to R 299 a month.
After waiting for my application to be processed (about 30 mins), I was given a Huawei Tablet, a Telkom SIM card & a 8GB MicroSD card, which was then put into a packet for me.
I then left the store and returned home, and upon taking the items out of the packet, discovered that I had NOT been given the 'May Special' Huawei 10.1 Tablet bundle, as expected, but had been given the smaller SEVEN INCH model instead!
When I returned the following morning, to rectify this error on Telkom's part, I was then informed by their sales staff that they had NO STOCK IN HAND of the ten inch Huawei model.
I therefore cancelled this deal outright, and posted my grievance on the Telkom Mobile Facebook page - here follows the interaction I have received from them so far in the last two weeks:
So, in the last two weeks, the only response at all I have received from Telkom Mobile - despite me providing their 'Sales Team' with my contact details (more than once) - are these replies on Facebook Messenger - no emails or phone-calls / voice messages at all.
Little wonder then that ALL of the State-Owned Enterprises (SOE's) find themselves in such precarious financial positions nowadays, if they are not even willing to make an effort to try & retain their loyal customers any more.
This promotional advert (as indicated above) was also prominently displayed, on the looping advert block, on the flat-screen TV located behind the sales desk.
I therefore requested this offer from the salesperson, and filled in all the requisite paperwork (the only things they did NOT request in support thereof was a recent blood test & proof of owning a Municipal Free Library card).
This was despite the fact that I already had another long-term contract with Telkom Mobile, for over 4 years, for my 3G data bundle (10GB+10GB Internet 5 Promo) - which I notice has recently been increased from R 199 to R 299 a month.
After waiting for my application to be processed (about 30 mins), I was given a Huawei Tablet, a Telkom SIM card & a 8GB MicroSD card, which was then put into a packet for me.
I then left the store and returned home, and upon taking the items out of the packet, discovered that I had NOT been given the 'May Special' Huawei 10.1 Tablet bundle, as expected, but had been given the smaller SEVEN INCH model instead!
When I returned the following morning, to rectify this error on Telkom's part, I was then informed by their sales staff that they had NO STOCK IN HAND of the ten inch Huawei model.
I therefore cancelled this deal outright, and posted my grievance on the Telkom Mobile Facebook page - here follows the interaction I have received from them so far in the last two weeks:
So, in the last two weeks, the only response at all I have received from Telkom Mobile - despite me providing their 'Sales Team' with my contact details (more than once) - are these replies on Facebook Messenger - no emails or phone-calls / voice messages at all.
Little wonder then that ALL of the State-Owned Enterprises (SOE's) find themselves in such precarious financial positions nowadays, if they are not even willing to make an effort to try & retain their loyal customers any more.
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