Paying without service

[DanielRico]

How does one get in touch with Rain since their customer support is non existent?

 

[rain_mobile]

Hi DanielRico,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[Kiemo]

Deleted the thread

 

[KnowledgeIT]

I also have a Rain 5G Pro service, that never works, and no customer service for months on end, i would rather donate the R999 to hungry people.

 

[rudils]

I'm having exactly the same issue.. I got my router and logged a call on the 29th of April, a few up and down emails asking for the same stuff, but not getting to a solution. I've paid, I want service.

 

[Misanthrope]

Hi DanielRico,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

We all know you are trying your best but serving as a post office isn't going to solve anything.

You know that I have been complaining here for a long time. Your people have contacted me several times over the past 2 weeks with suggestions and even switched me from one tower to another. You are also aware this is only a temporary solution because within a day I'm back to resetting my router 3, 4 times a day.

Instead of wasting everyone's time with DM why don't you ask management to stop behaving like ANC ministers and engage us in an open and frank discussion about the reasons for the 54% drop in rain's speeds.

If they are not willing to do this will they at least release a statement telling us the reasons. They can even use technical jargon if they wish.

Just as long as they don't try some bs or put some spin on it because in these trying times South Africans are getting gatvol of bs artists trying to convince us horse manure tastes like strawberries and cream.

 

[Misanthrope]

We all know you are trying your best but serving as a post office isn't going to solve anything.

You know that I have been complaining here for a long time. Your people have contacted me several times over the past 2 weeks with suggestions and even switched me from one tower to another. You are also aware this is only a temporary solution because within a day I'm back to resetting my router 3, 4 times a day.

Instead of wasting everyone's time with DM why don't you ask management to stop behaving like ANC ministers and engage us in an open and frank discussion about the reasons for the 54% drop in rain's speeds.

If they are not willing to do this will they at least release a statement telling us the reasons. They can even use technical jargon if they wish.

Just as long as they don't try some bs or put some spin on it because in these trying times South Africans are getting gatvol of bs artists trying to convince us horse manure tastes like strawberries and cream.

PS: My speed this morning after the 2nd router reset.

 

[Assasin_Zer0]

PS: My speed this morning after the 2nd router reset.
View attachment 837367

That's actually not bad at all .

At-least you have something coming down. I had to get a backup solution in place and had to resort to using that.

Myself and a few others have similar issue's where we have a connection for a while and then it goes out .
My connection however has been offline for over 24 hours now .

 

[e-z_DUZ-IT]

We all know you are trying your best but serving as a post office isn't going to solve anything.

You know that I have been complaining here for a long time. Your people have contacted me several times over the past 2 weeks with suggestions and even switched me from one tower to another. You are also aware this is only a temporary solution because within a day I'm back to resetting my router 3, 4 times a day.

Instead of wasting everyone's time with DM why don't you ask management to stop behaving like ANC ministers and engage us in an open and frank discussion about the reasons for the 54% drop in rain's speeds.

If they are not willing to do this will they at least release a statement telling us the reasons. They can even use technical jargon if they wish.

Just as long as they don't try some bs or put some spin on it because in these trying times South Africans are getting gatvol of bs artists trying to convince us horse manure tastes like strawberries and cream.

UNGRATEFUL TROLL ALERT!

I recently joined the forum and all i see is you hijacking other peoples threads to push your own 54% of an agenda. You are clearly getting responses from rain and still want to come out here and hijack other people that are getting help.

From your posts, you're at least getting responses and some form of help where others haven't received a response FOR WEEKS! You really should create your own thread where you can push whatever agenda you have instead of trolling.

If you did get an answer to your question that you keep plastering on the forum - will it improve your speeds? Will it increase your tower capacity? You're simply trying to corner a company into giving you an answer you want to hear so you can continue to drag them through the dirt. JUST CANCEL!

Even when you're getting help you still choose a reason to complain about SOMETHING!

Find a hobby during lockdown and leave the forums for people that want help - not your personal agendas!

PS: You don't have to type out your "if you have nothing constructive to say" response because its been overused on this platform too.

PPS: I'm not even a rain user yet and I'm tired of seeing you complain!

 

[RazedInBlack]

PPS: I'm not even a rain user yet and I'm tired of seeing you complain!

So get a hobby or say something constructive . . .

 

[Misanthrope]

UNGRATEFUL TROLL ALERT!

I recently joined the forum and all i see is you hijacking other peoples threads to push your own 54% of an agenda. You are clearly getting responses from rain and still want to come out here and hijack other people that are getting help.

From your posts, you're at least getting responses and some form of help where others haven't received a response FOR WEEKS! You really should create your own thread where you can push whatever agenda you have instead of trolling.

If you did get an answer to your question that you keep plastering on the forum - will it improve your speeds? Will it increase your tower capacity? You're simply trying to corner a company into giving you an answer you want to hear so you can continue to drag them through the dirt. JUST CANCEL!

Even when you're getting help you still choose a reason to complain about SOMETHING!

Find a hobby during lockdown and leave the forums for people that want help - not your personal agendas!

PS: You don't have to type out your "if you have nothing constructive to say" response because its been overused on this platform too.

PPS: I'm not even a rain user yet and I'm tired of seeing you complain!

I respect your right to have an opinion as well as your right to voice it even if some of it is not quite accurate.

If you choose to accept being shafted by companies who cannot provide a service you pay for that is also your right.

However I request that you also respect my right to complain when I pay for a service I was promised but is not delivered.

And my right to ask for truthfull answers and not a lot of bs.

And before you accuse someone of being a troll I suggest you research the meaning of trolling in social media.

 

[Misanthrope]

UNGRATEFUL TROLL ALERT!

I recently joined the forum and all i see is you hijacking other peoples threads to push your own 54% of an agenda. You are clearly getting responses from rain and still want to come out here and hijack other people that are getting help.

From your posts, you're at least getting responses and some form of help where others haven't received a response FOR WEEKS! You really should create your own thread where you can push whatever agenda you have instead of trolling.

If you did get an answer to your question that you keep plastering on the forum - will it improve your speeds? Will it increase your tower capacity? You're simply trying to corner a company into giving you an answer you want to hear so you can continue to drag them through the dirt. JUST CANCEL!

Even when you're getting help you still choose a reason to complain about SOMETHING!

Find a hobby during lockdown and leave the forums for people that want help - not your personal agendas!

PS: You don't have to type out your "if you have nothing constructive to say" response because its been overused on this platform too.

PPS: I'm not even a rain user yet and I'm tired of seeing you complain!

And besides if you bother to read most of the posts on here it seems I'm not the only one with problems.

It just seems I'm one of the more vociferous when it comes to asking for answers.

 

[Misanthrope]

The whole my signal is so useless I can't even do a speed test.

Where is the rain rep today.

And then some concerned citizen has the gal to come take me on.

Brought to you by Vodacom data.

 

[rain_mobile]

The whole my signal is so useless I can't even do a speed test.

Where is the rain rep today.

And then some concerned citizen has the gal to come take me on.

Brought to you by Vodacom data.

Hi Misanthrope,

Thanks for reaching out.

As communicated to you via your DM and email, we are currently investigating your query and will revert with feedback as soon as we are able.

Regards,
rain_mobile

 

[Misanthrope]

Hi Misanthrope,

Thanks for reaching out.

As communicated to you via your DM and email, we are currently investigating your query and will revert with feedback as soon as we are able.

Regards,
rain_mobile

How long will this take. It's been 2 weeks + that rain has been investigating my queries. They even switched me to another tower but this didn't solve my problem either.

I also logged a complaint on the dashboard yesterday and received an automated reply saying someone will contact me in the coming days.

How long is "coming days". Is it 2 days, 5 days and if they can't resolve the problem do I log another complaint again waiting for someone to contact me in the coming days.

And if nothing was resolved during the past 2 weeks what can be done now.

I have no access to fiber and share a Telkom 4Mbps adsl line with 4 other people.

In the mean time I have to work from home and entertain my children with an average dl speed of 2.5Mbps and a signal that keeps on dropping.

All I want to know is why and can it be resolved?

 

[rain_mobile]

How long will this take. It's been 2 weeks + that rain has been investigating my queries. They even switched me to another tower but this didn't solve my problem either.

I also logged a complaint on the dashboard yesterday and received an automated reply saying someone will contact me in the coming days.

How long is "coming days". Is it 2 days, 5 days and if they can't resolve the problem do I log another complaint again waiting for someone to contact me in the coming days.

And if nothing was resolved during the past 2 weeks what can be done now.

I have no access to fiber and share a Telkom 4Mbps adsl line with 4 other people.

In the mean time I have to work from home and entertain my children with an average dl speed of 2.5Mbps and a signal that keeps on dropping.

All I want to know is why and can it be resolved?

Hi Misanthrope,

We understand your frustration and as previously mentioned, we will be in touch with feedback on all you questions as soon as we are able.

Regards,
rain_mobile

 

[Misanthrope]

Hi Misanthrope,

We understand your frustration and as previously mentioned, we will be in touch with feedback on all you questions as soon as we are able.

Regards,
rain_mobile

Thank you

 

[Misanthrope]

Being on the R 250 package I recently noticed my dl speeds hover between 2.5 and 1.5Mbps between 23:00 and 18:00.

Between 18:00 and 23:00 I average above 25Mbps.

First screenshot just after 18:00 and the second just after 21:30.

 

[Lyleharris]

PS: My speed this morning after the 2nd router reset.
View attachment 837367

I am experiencing the same issue, surely there must be way to take this further. We have to escalate this to higher authorities as we cannot be paying for a unusable service. We are having more and more vid conferences during this period and it's not possible with these speeds.

 

[Lyleharris]

Just look at this speed, yet my router shows full bars!!!