I have a very weird problem, I've been on a 4 MB line for over 2 years but on moving my line over to Afrihost a week ago, I also wanted to upgrade it to 10 MB. I did the upgrade and my router showed that the line is syncing at 8 MB, but I'm still only getting actual speeds as if I'm still on the 4 MB line.
It has been a back and forth with Afrihost, they seam very reluctant to actually log a fault with Telkom, according to them the area can clearly not support the higher throughput, but I tell them that the area supports up to 20 MB.
There's one guy at Afrihost who suggested my line is probably on a 4 MB port at the exchange and that Telkom must physically change it to another rack, I now basically insisted that Afrihost log this with Telkom because it's the only thing which still makes sense, we tried everything else.
I haven't heard back from Afrihost yet after only messaging them late this afternoon, but if they still refuse to log it with Telkom tomorrow I'm going to throagh my toys.