Pissed off with totally incompetent TM support

[3Gee]

I load a min of R20 airtime on my sim sonke number , this entitles me to 20 free sms to TM numbers and unlimited night calls to TM numbers for 7 days

Loaded R20 airtime on sun , sms pops up , 20 free sms and unlimited night calls until 02 feb ,

check my balances via the website and my phone today , the sms still reflect , free night time airtime no longer reflecting , ( 2nd time this has happened ) , contact customer care via online support , end up speaking to the consultant
i came very close to swearing her , having to repeat myself a number of times and she clearly has no idea of how the free mins work.

i then dm TM twitter link with exactly the same complaint , receive a call , the consultant once again insists i must use the *180£ ussd , i explain that i dont want to purchase free day calls

the consultant insists it will allocate my free night mins , i then use the ussd , and low and behold , R20 gets deducted for free day calls

by the way , i receive an sms that confirms free daytime calls for 7 days , check balances via my phone and online , NO FREE DAYTIME MINS REFLECTING

WTF TM , what dont you people f(((&*(King understand when i repeat the same thing over and over to you .

i am closing to reversing my port and demanding all monies spent and and credits currently on hand .

another issue , MTN numbers ported to TM has imeesage activation issues , this also remains unresolved.

 

[RainwaterHarvester]

Have to agree fully, I've had no issues for years with 8ta but had to phone the "help" desk recently. You may as well speak to a hand puppet, you'd probably get more joy. I have to remind myself that I'm talking to a 30 percenter who cannot string a sentance together without saying eh, eh, eh, eh fifteen times. No matter how slowly you speak, how many times you give them your Telkom cell number (just to prove you are a loyal customer) NEVER expect a call back. It keeps you sane, almost.

 

[Azimuth]

another issue , MTN numbers ported to TM has imeesage activation issues , this also remains unresolved.

It's not only MTN ports. This is a Telkom Mobile international return SMS issue.

See here: http://mybroadband.co.za/vb/showthread.php?t=573543

 

[10i]

Sterkte, I was trying to port to TM; but think I should rather not.

 

[RichardG]

I haven't had any complaints with the above promotion. It works as it should.

 

[supersunbird]

I haven't had any complaints with the above promotion. It works as it should.

Obviously not always for the OP...