Please do a MyBroadband speed test on Rain

vee1796

Member
Joined
Jan 20, 2018
Messages
23
This is just ridiculous, there's a tower right there but nor rain knows better, they connect me way over there mxm. been restarting the router for the entire week, hoping it might change cell towers but nor. Paying premium money for standard service, no, F it poor service. Screenshot (3).png
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
2,091
This is just ridiculous, there's a tower right there but nor rain knows better, they connect me way over there mxm. been restarting the router for the entire week, hoping it might change cell towers but nor. Paying premium money for standard service, no, F it poor service. View attachment 1206740
Hi @vee1796

Please provide me with your email via PM
 

BosPatrollie

Active Member
Joined
Jul 13, 2021
Messages
34
So today again ... on a Monday (which are horrible days if you are employed in IT Operational Support) ... this is what I get ... I am unable to launch any form of Remote Support portal to customers OR to log into ITSM to see which calls were logged that need actioning ... fabulous start (AGAIN) to a troublesome and frustrating RAIN ISP week I see.

1638775053449-png.1207656


1 Is where I have been connected to for months now, with the occasional hiccup. The hiccups became more frequent and more sever, so I requested an investigation. I was advised that my connection via tower 1 would never have worked and is the reason form y frustration, but, alas, it has been working for months. I was then advised to (I have an external router (CPE-X) which is mounted outside, so getting to it and sommer just shifting it around is no meager task) change the direction of my router so it faces to tower 2. I cannot do that as I don't have LoS (Line of Sight) to that tower. Having said that, I was still advised to do so. I did so. 3.5 hours later. Now guess what, I have ONLY the WiFi indicator on my router shining. No 4G. No 5G. So the router is getting ZERO connectivity to that tower. I then try to point my router to tower 3. Guess what ... after a restart it connectes back to tower 1, even though it is facing tower 3's direction and I am still left with 0ms ping, 0Mbps D/L and 0 Mbps U/L (If only the 0ms ping was what it is read to be ... )

1638775748074.png

And I am forced to (AGAIN) get sh@t on by management ... I suspect my work from home privilege will be revoked soon. Thanks a MILL.
 

lobarcybertronic

Active Member
Joined
Oct 2, 2016
Messages
51
Currently on their 5G Premium Unlimited bundle for the Black Friday deal (first month Premium).

Ping: 18ms
Download: 268.67Mbps
Upload: 10.25Mbps
 

508

Active Member
Joined
Sep 7, 2018
Messages
39
Speed has been really bad the last 3 days.
 

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hansotto

Well-Known Member
Joined
Jun 29, 2010
Messages
234
Rain 5G in Geelhout Park, Rustenburg.
Unlimited Home Basic

Ping: 26ms
Download: 72.16Mbps
Upload: 7.01Mbps
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
2,091
a month in and still no fix, why must we shout to get what we pay for around here. you should include a warning in your marketing lies, "The premium service might require you to shout constantly to get you money's worth"
Hi

Apologies for the inconvenience. I will look into the matter
 

morbill

Well-Known Member
Joined
Apr 28, 2012
Messages
330
Lorraine PE
Ping: 35ms
Download: 2.98Mbps
Upload: 1.12Mbps
with external antenna
 

AJBester

New Member
Joined
Jan 14, 2022
Messages
1
Can someone please help me understand why this is the case?

I have full reception, sometimes the download will be an average of 2meg, but the upload is great, 10meg.

It is rain 4G.
 

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