Please Rate Cool Ideas

Rate Cool Ideas, based on value-for-money, network quality, and general service satisfaction.

  • Excellent

    Votes: 180 73.8%
  • Good

    Votes: 37 15.2%
  • Average

    Votes: 11 4.5%
  • Poor

    Votes: 7 2.9%
  • Pathetic

    Votes: 9 3.7%

  • Total voters
    244
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stefan9

Executive Member
Joined
Aug 9, 2006
Messages
9,693
Excellent performance. Only issue slight under par TCP international speeds atm, more of frogfoot issue and CI are working on FF to get it fixed.

PbCool's hands on approach puts them above any of the other isps.
 

Vimalsardar

Active Member
Joined
Feb 24, 2016
Messages
48
I have only been with Cool Ideas since the end of July when I went live with fibre at home. They were recommended by a friend and I can see why. I completed an application to sign on as a client at about 09h00 in the morning. By 11h00, I had received a call from Cool Ideas informing me they have despatched my router. Setting up the router took less than 15 minutes and I have never looked back once.

Additionally, a Telkom rep approached me at my local Pick n Pay store to invite me to sign up with them. When they asked what I was paying for fibre, with who and what speed, the lady from Telkom told me she would never be able to beat that price
 

Eaglemax

Member
Joined
May 1, 2014
Messages
25
Consistently getting low download and upload speeds with cool ideas. I have a 20/10 fibre and only getting the following results.
Ping: 56ms
Download: 4.76 Mbps
Upload: 1.71 Mbps
 

Speedster

Honorary Master
Joined
May 2, 2006
Messages
18,687
Consistently getting low download and upload speeds with cool ideas. I have a 20/10 fibre and only getting the following results.
Ping: 56ms
Download: 4.76 Mbps
Upload: 1.71 Mbps
Which fibre provider is this?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,849
Consistently getting low download and upload speeds with cool ideas. I have a 20/10 fibre and only getting the following results.
Ping: 56ms
Download: 4.76 Mbps
Upload: 1.71 Mbps
Have you logged it, there is a feedback thread for exactly these kinds of issues.
 

Aidan_B

Member
Joined
Jul 23, 2018
Messages
12
Cons: Cool Ideas made me feel like an idiot for not switching sooner.

Pros: Everything just works as it's meant to.
 

Sinbad

Honorary Master
Joined
Jun 5, 2006
Messages
78,940
I had interference on the cable, so it synced at 100mbps instead of 1gig. So it does make a difference. Thank you for your dismissive opinion.
No you had a faulty cable...
I have 1 gig over cat5e running all over the show in my house, near microwaves, geysers, efergy meters, the works.
 

Tinuva

The Magician
Joined
Feb 10, 2005
Messages
11,539
No you had a faulty cable...
I have 1 gig over cat5e running all over the show in my house, near microwaves, geysers, efergy meters, the works.
Had it on 2 different cat5 cables. They work when testing, as soon as the cable is put into their permanent spot, issues. Cat6 didn't have the same issue.

It's not random, it was very specific.

Also, there isn't really a saving over Cat6, so I don't understand why you guys are so against it. Trying to cut many corners as you can to save a few cents?
 

Chris Reeler

Member
Joined
Sep 30, 2014
Messages
16
Their support lines only operate during working hours. Nothing after hours at all.

I also have an issue with WAZE on Cool Ideas - for some reason it is "blocked" and struggles to initiate a route. If you turn off the WiFi in the same area and move to 3G/LTE, it immediately plots the route.
 

Neuk_

Executive Member
Joined
Jan 23, 2018
Messages
6,925
I have only been with them for a short while myself but they were really helpful even before I signed up in getting Vumatel to do the physical re-installation of all hardware from the street in to my house.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,849
Their support lines only operate during working hours. Nothing after hours at all.

I also have an issue with WAZE on Cool Ideas - for some reason it is "blocked" and struggles to initiate a route. If you turn off the WiFi in the same area and move to 3G/LTE, it immediately plots the route.
We have after hours support? Do you have a ticket number for me?
 

BrendanMc

Expert Member
Joined
Jan 14, 2008
Messages
1,926
No complaints my side. All round professional service, I get great speeds. Hoping in the future they can offer higher speeds with some decent prices. But really all round great ISP. Best I've been with.
 

Pixelatedzee

Well-Known Member
Joined
Jan 7, 2013
Messages
129
Really been great. The only issue I have had has been on SADV side, during that period I got constant feedback from Coolideas.
 

blunt

Expert Member
Joined
May 1, 2006
Messages
3,541
Good for me so far, only reason not excellent is the peering with enetworks in CPT still routes certain things via JHB (eg: telkom not via ixp.capetown but via ixp.joburg)
 

zx14

Well-Known Member
Joined
Nov 23, 2017
Messages
143
Cool Ideas has been great, within the confines of TTConnect.
 
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