Please Rate Telkom

Rate Telkom, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 104 17.9%
  • Good

    Votes: 222 38.1%
  • Fair

    Votes: 111 19.1%
  • Poor

    Votes: 55 9.5%
  • Pathetic

    Votes: 90 15.5%

  • Total voters
    582

Occido

Active Member
Joined
Jan 8, 2013
Messages
85
Their service is fine, generally speaking, but I have resorted to a new method of anger management. When service is down I usually try to construct the most profanity loaded Latin sentence I'm able to and then post that to hello peter. When this no longer does anything for me I resort to search for every negative tweet posted in the last 24 hours about Telkom and retweet it to blow off some steam. We are very much like a divorced couple, as long as we hear from each other enough we should be fine, but unfortunately, Telkom gets custody of the kids each time we have a spat. Oh and good luck to anyone who wants to cancel their contract
 

Magorof

Active Member
Joined
Nov 11, 2014
Messages
39
What I like about Telkom is that their price plan is affordable. First thing they need to do is to place/install more network tower allover the country especially rural areas and improve customer sarvice
 

rustymh

Active Member
Joined
Aug 11, 2009
Messages
42
Just switched to telkom for mobile option and possibly netflix viewing. I think telkom best value for money with their freeme packages at the moment.
 

Riaanwen

Active Member
Joined
Apr 1, 2013
Messages
62
Have had an absolute great experience mobile side, but landline is a pain.
 

Shadowchaser1

Senior Member
Joined
Nov 14, 2018
Messages
604
They seriously suck in customer service. Their internet is sometimes very slow. Fibre is is a dream where I live. If anybody else provide fibre bye Telkom.
 

KenESA

Active Member
Joined
Aug 15, 2014
Messages
35
I have been a Telkom subscriber since 1981. To date I have always found a Telkom employee who was prepared to go the extra mile whenever I have had a problem. It is mildly ironic that one of the biggest communications companies in South Africa does not provide a telephonic link to their own stores.
 

Fox1

Executive Member
Joined
Mar 3, 2009
Messages
5,361
Telkom ADSL has been good though its disappointing they are switching off copper and pushing people over to LTE which is more expensive with less data. It's also worrying they aren't really rolling out fibre at a rapid pace to keep their footprint in the suburbs.
 

Tralfamadore

Member
Joined
Jul 11, 2019
Messages
17
I have not had an issue with their service - ever. On their 40/20 line, easily hit over 1tb/month.
 

AshR_Durban

Member
Joined
Feb 26, 2019
Messages
20
Telkom since changing roaming partners has been terrible. constantly loosing signal and dropping speed
 

fca

Member
Joined
Jun 1, 2011
Messages
11
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate Telkom based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what Telkom does well, and where they can improve, by positing in this thread.

Telkom is great with prices and products. But customer service - especially with Vumatel fibre deliveries, leaves a lot to desire.
 

Tector

Senior Member
Joined
Jul 1, 2018
Messages
725
I have a deep hate towards Telkom for the simple reason I cannot get my ADSL cancelled. Had no problem with them previously but will never never ever ever support them again. I will also never recommend them to anyone. I will discourage anyone who is thinking of joining them to not join them. I have never felt this much hate towards anything or anyone. To tell me my cancellation order is 'stuck' for 3 months is absolute BS. If you ask to have it cancelled by a senior person, it can't be done. I must just wait. Meanwhile DO goes off. If I reverse I get blacklisted. Its blatant theft if you ask me and ICASA should revoke their licence! This has been going on for too long...
 

elcado

Active Member
Joined
Mar 15, 2016
Messages
48
Telkom has become bad over the years ,poor service delivery.Poor communication aswell.Left with very little options when it comes to ADSL
 

Sidez

Active Member
Joined
Sep 28, 2017
Messages
81
In terms of value for money, their Freeme packages are quite reasonable. They have a 'Mo Nice' menu where you can purchase additional data and airtime minutes at a fraction of the usual price.
 

GavGold

Well-Known Member
Joined
May 17, 2012
Messages
306
With Telkom the technology works - no complaint there. My fibre connection is reasonably stable and mostly I don't have performance issues anymore - when fibre was 1st installed I did find it over utilised at times.

That said - sometimes, in the evenings, streaming Netflix / Showmax has a glitch.

Where Telkom falls flat on their face is admin / support. For some reason I stopped receiving my bill electronically. Online its available late - just before (or after?) the due date. Trying to change this is impossible. Even trying to correct a billing address is impossible and requires talking to a human

What happens when you have a fault is anyone's guess - thankfully I haven't had to test that aspect
 

Big_Pun76

Member
Joined
Oct 24, 2011
Messages
27
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate Telkom based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what Telkom does well, and where they can improve, by positing in this thread.
My last month of my contacts! Mixed emotions, reasonable price for my LTE contract, best value then when I took it, but experienced some poor connection sometimes. No fiber in my area, and not so many affordable services.
 
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