Sign up with GooglePlusNet are notifying users of a change to the Terms and Conditions for its ADSL services. In summary, PlusNet is making these changes to make sure they are fully compliant with the Consumer Protection (Distance Selling) Regulations 2000 and re-enforcing their commitment to give users reasonable notice of any chances to their service.
In addition to these minor changes, PlusNet is also making two amendments to their Acceptable Use Policy, namely the introduction of 'idle time-outs' and traffic prioritisation. These will ensure a quality of service for customers, particularly at peak times for critical applications such as Voice over IP which are very dependent on low latency and guaranteed speed connections.
Customers should note that if they feel these new terms are to their detriment then they have the choice of terminating their contract as long as they do so by 16 September. They can use the 'Contact Us' tool on the PlusNet website to do this. The ability to leave will be without penalty, other than paying for any hardware that was obtained under deferred payment terms. This means that you will not be held to a longer contract term you subscribed to, nor will you be required to pay any activation fees that were deferred over a longer contract period.
They actually put priority on VoIP........ nice.
In addition to these minor changes, PlusNet is also making two amendments to their Acceptable Use Policy, namely the introduction of 'idle time-outs' and traffic prioritisation. These will ensure a quality of service for customers, particularly at peak times for critical applications such as Voice over IP which are very dependent on low latency and guaranteed speed connections.
Customers should note that if they feel these new terms are to their detriment then they have the choice of terminating their contract as long as they do so by 16 September. They can use the 'Contact Us' tool on the PlusNet website to do this. The ability to leave will be without penalty, other than paying for any hardware that was obtained under deferred payment terms. This means that you will not be held to a longer contract term you subscribed to, nor will you be required to pay any activation fees that were deferred over a longer contract period.
They actually put priority on VoIP........ nice.