poor adsl service

[moby]

I order my adsl line in may 2006 it is now october i waited for 5 months to get the technicians to put up my line, finally when all is done and peachy i switch on only to find i have no line!i have sat on the phone with telkom for about three hours everyday and still nothing!is it just me or has the service level in this country gone to crap?what do they want me to do how can i get a service which they are offering?i am just waiting for a new telecommunications company to come into this country.any advise on another way i can get my broadband connection?any way to make telkom feel a pinch? if so please let me know

 

[antowan]

There have been issues on the national grid. Moby, please visit the General ADSL discussions... http://mybroadband.co.za/vb/forumdisplay.php?f=79

It must be confusing to be a new DSL user when the whole network topples and wobbles. No worries mate. With a little bit of luck all should be fine soon.

 

[terencevs]

I had the same problem. Phoned every hour for two days and I finally got a sync but they still hadn’t activated my phone line. After fighting with the call centre for 2 weeks I went to a Telkom shop and they activated everything in 5 minutes.

 

[Scorpyon]

Telkom ADSL installations department probably gives the worst service of any other institution in South Africa. Telkom Management hide behind their call centre number 0800 456 786 the call centre employees hide behind the phrase "We will escalate the problem" every time and nothing will happen. They my as well have this as a prerecorded message. There is no other possible course of action or number.

I cannot wait for the SNO to come in because I will be thier greatest salesman getting every person that I come into contact with to move from Telkom to the SNO

 

[useless]

I think i have escalated my ADSL upgrade from ISDN all the way to mount Everest already... its been 3 months already and as per their info i have my ports allocated but still waiting for the techies to arrive... sigh...

 

[mac_mac74]

I order my adsl line in may 2006 it is now october i waited for 5 months to get the technicians to put up my line, finally when all is done and peachy i switch on only to find i have no line!i have sat on the phone with telkom for about three hours everyday and still nothing!is it just me or has the service level in this country gone to crap?what do they want me to do how can i get a service which they are offering?i am just waiting for a new telecommunications company to come into this country.any advise on another way i can get my broadband connection?any way to make telkom feel a pinch? if so please let me know

go back to dialup, more stable and quicker , beleive it or not

 

[slurpy]

Hey good luck It took me 364 days. Ordered it on the 15 of August 2005 and it was installed the 14 of August.