Poor performance on RSAWeb Pro+ package (100mbps) Ftth, Vredehoek (CPT)

[Sargeant]

After about a month on this package and as a new customer of RSAWeb, I am very disappointed with the performance of this package. I have noticed that every night, speeds drop to about 40Mbps at 22:00 an about 20 Mbps or less at 24:00. Tonight I'm not even getting a stable 5 Mbps down. Upload at the moment is around 8Mbps.

As per other's complaints on this forum, speeds to International Servers are a joke - 3Mbps to New York.

Has anyone else had the same experience?

Seriously considering cancellation and moving to another ISP!

 

[Gtx Gaming]

I Have same issues with them.

They said upstream provider does not have enough bandwidth to supply to all the clients. Seacom is down and SAT-3 is having issues.

I have threaten them that I will take all my business away if it is not sorted when seacom is back online.

I pay for 1.1 contention ratio on my fiber, but it seems bandwidth is still being shared!

 

[Sargeant]

If the problem is "upstream" I fear the problem would persist even if changing ISP. According to some comments on other posts, Cool Ideas' customers have had better experiences but I don't want to move only to find out its no better.

I have heard all the fibre in the City Bowl ultimately still bottleneck at the Telkom exchange and if that's true, there is frankly no point in paying for a 100Mbps package - I might as well go back to my 10Mbps Wireless ADSL which was brilliant!

 

[Nicholas Marzio]

Vumatel Cool Ideas 50/50 = http://www.speedtest.net/result/6275832751

 

[Sargeant]

Looks good, what is it like to overseas servers, say New York for example?

 

[Nicholas Marzio]

New York: http://www.speedtest.net/result/6277213681

London: http://www.speedtest.net/result/6277215861

Normal around ±30 Download and ±20-25 Upload but can drop a bit at times.

When downloading files via chrome I get good speed worldwide. Very happy with the package.

 

[PBCool]

If the problem is "upstream" I fear the problem would persist even if changing ISP. According to some comments on other posts, Cool Ideas' customers have had better experiences but I don't want to move only to find out its no better.

I have heard all the fibre in the City Bowl ultimately still bottleneck at the Telkom exchange and if that's true, there is frankly no point in paying for a 100Mbps package - I might as well go back to my 10Mbps Wireless ADSL which was brilliant!

Which fibre operator are you on? Openserve?

 

[Sargeant]

Octotel. They say all is 100% on thier side but there is no way for me to confirm.

 

[PBCool]

Octotel. They say all is 100% on thier side but there is no way for me to confirm.

Then there is no saturation on the network, no IPC there to bottleneck either.

 

[Sargeant]

BPcool, what as the feedback been from you clients in Vredehoek? Just logged yet another call to RSAWeb and frankly I might as well not have bothered.

 

[PBCool]

BPcool, what as the feedback been from you clients in Vredehoek? Just logged yet another call to RSAWeb and frankly I might as well not have bothered.

No issues on the Octotel network worth mentioning, so it's going well in all areas.

 

[Dr Who]

I am a vredehoek fibre client and also have poor speeds at night on a 10mb line and showmax buffered a few times per episode. We also have both neotel and RSAweb fibre in the CBD for business and they also problematic. I am almost convinced that SA does not buy enough bandwidth and hence we have bottle necks all over the place.

Home: Octotel is fibre provider and webafrica ISP
Office; RSAWEB and NEOFIBRE in building and we are on both with the same issues, poor international speeds.

update: 9th May was also a terrible day for streaming, I obtained 2mb or less and struggled to watch youtube or access news24.com