Two weeks ago I took the Rain 5G package for R699 a month that is supposed to give 30mbps speeds. When I log onto their activation service it shows that the maximum speed would be 227mbps from where the router is situated. When I actually do a speed test, I only get 3.4mbps. After battling for two days on their online chat to get hold of them, I was told that both the towers in the Florida, Gauteng, area is faulty and that it has been escalated. Two weeks later I still get 3.4mbps and those people that they call "support" never gets back with an answer. Seems like they care as much about customer service as their CEO, ZERO. I have a 4G package where I get the exact same speed, that's the reason I took the 5G, hoping the speed would improve.