Poor service and speeds from RAIN

louisjj

New Member
Joined
Mar 9, 2020
Messages
2
Two weeks ago I took the Rain 5G package for R699 a month that is supposed to give 30mbps speeds. When I log onto their activation service it shows that the maximum speed would be 227mbps from where the router is situated. When I actually do a speed test, I only get 3.4mbps. After battling for two days on their online chat to get hold of them, I was told that both the towers in the Florida, Gauteng, area is faulty and that it has been escalated. Two weeks later I still get 3.4mbps and those people that they call "support" never gets back with an answer. Seems like they care as much about customer service as their CEO, ZERO. I have a 4G package where I get the exact same speed, that's the reason I took the 5G, hoping the speed would improve.
 

Dazdaz

New Member
Joined
Nov 9, 2019
Messages
1
Louis, you're in a better position than I am right now. I did a speed test and my ping was 67ms,download speed was 0.12 and my upload speed was 0.32. It's been like this for almost a year. So my max download speed when downloading a small video is about 20 - 30kbps.thats was with the R250 package and I upgraded to the R479 package and the results were still the same.
 

Kiemo

Well-Known Member
Joined
May 9, 2018
Messages
230
Louis, you're in a better position than I am right now. I did a speed test and my ping was 67ms,download speed was 0.12 and my upload speed was 0.32. It's been like this for almost a year. So my max download speed when downloading a small video is about 20 - 30kbps.thats was with the R250 package and I upgraded to the R479 package and the results were still the same.
that’s what I get with the 250 package as well over a year I have been struggling myself
 

Romito

Expert Member
Joined
Mar 18, 2010
Messages
1,524
that’s what I get with the 250 package as well over a year I have been struggling myself
So basically there's no difference between the 4G and 5G in terms of speed right now.
 

Kiemo

Well-Known Member
Joined
May 9, 2018
Messages
230
We
So basically there's no difference between the 4G and 5G in terms of speed right now.

in all honesty I can’t say ..this is what I tend to understand from this type of threads ... your location your tower location and it they support band 38 or 41 ... something like that
 

Cyprio

Well-Known Member
Joined
Dec 13, 2019
Messages
133
I usually bitch a moan about Rain ...so yesterday their top customer support guy Faiz called me and we discussed my issues over a 20 minute phone call...they called me back after i left a ticket at their support site....magically overnight all my speeds are up and 5g CPE is working like the day they installed it i average 200-250 Mbps and my other complaint upload speed was fixed...Rain can fix things when there on the right program amazing how when thing just work there are no complaints.:):thumbsup:
 

Kiemo

Well-Known Member
Joined
May 9, 2018
Messages
230
I usually bitch a moan about Rain ...so yesterday their top customer support guy Faiz called me and we discussed my issues over a 20 minute phone call...they called me back after i left a ticket at their support site....magically overnight all my speeds are up and 5g CPE is working like the day they installed it i average 200-250 Mbps and my other complaint upload speed was fixed...Rain can fix things when there on the right program amazing how when thing just work there are no complaints.:):thumbsup:
How did you get to talk to him
 
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