Popup problem

[FLHEM]

Hi, I'm back for help again.

A family member is suffering with popups on her desktop. It would happen at random even when no program is running. She did a virus scan, her firewall is enabled, I checked for mailicious software and that her popup blocker is enabled in Internet Settings, but the popups are still there. Any advice on this?

 

[Venomous]

did you run an adware removal program?

there is a difference between malware and adware.

also clear all temp files on the PC.

 

[craiglotter]

Sounds like malware. Could be a rootkit. Have you run the kaspersky rootkit tool yet? http://usa.kaspersky.com/downloads/TDSSKiller

 

[FLHEM]

did you run an adware removal program?

there is a difference between malware and adware.

also clear all temp files on the PC.

Will try that.

 

[FLHEM]

Sounds like malware. Could be a rootkit. Have you run the kaspersky rootkit tool yet? http://usa.kaspersky.com/downloads/TDSSKiller

No, but I will check it out. Thanks

 

[Geoff.D]

Hi, I'm back for help again.

A family member is suffering with popups on her desktop. It would happen at random even when no program is running. She did a virus scan, her firewall is enabled, I checked for mailicious software and that her popup blocker is enabled in Internet Settings, but the popups are still there. Any advice on this?

What OS? and which Browsers?

 

[Veex]

Run malwarebytes and hijack this

 

[aronar]

Check suspicious extension and add-on.

Or try other removal tools:

There are many malware tools available in the market, and most of them can be used to deal with malware. However, not every tool can detect and remove all types of malware threats. Hence, sometimes you need to install different tools on your PC. Below I will list several tools that I find useful in dealing with malware.

- CCleaner - CCleaner 5.21.5700 - Useful tool for cleaning out all the crap that has built up on your computer from general use. This helps to decrease the amount of files that are scanned and can greatly speed up scanning.

- Malwarebytes Anti-Malware - http://www.malwaretips.org/malwarebytes.php - One of the best removal tools out there right now.

- SuperAntiSpyware - SuperAntiSpyware 6.0.1224 - Another great removal tool

- SuperAntiSpyware Portable Scanner! - SUPERAntiSpyware - SUPERAntiSpyware Portable Scanner - This is the same SAS scanner and removal engine in a portable formfactor that does not require installation on the infected system. Haven't had a chance to use this in the wild yet but looks promising.

- Spybot Search & Destroy - http://www.filehippo.com/download_sp...earch_destroy/ - Yet another good removal tool. Also useful for "inoculating" your web browsers against future attacks. New version seems to be able to clean temp files that CCleaner sometimes misses and some malware that Malwarebytes missed the last time I used it.

- ComboFix - ComboFix | freeware - This is a great tool for cleaning up a system that is messed up to the point you can't run MBAM or anything else. After running this you should still run the other tools to clean up the left-overs.

- RootRepeal - rootrepeal - Rootkit removal tool. Run this when you can't get any other tool to run or install.

- TDSSKiller - http://support.kaspersky.com/faq/?qid=208283363 - Rootkit removal tool from Kaspersky. Pretty snazzy if you ask me.

- Avira AntiVir Personal - Avira Free Antivirus 15.0.19.164 - Really good free anti-virus application. Has somewhat annoying ad that pops up reminding you of all the fantastic other stuff you get it you would just buy it already. I've found this confuses and scares less savvy users that think it may be one of those fake-AV trojans.

- SpyHunter - http://guides.uufix.com/Spyhunter_Download.php - A powerful anti-malware program that can deal with different types of malware including Trojans, worms, viruses, browser hijackers, adware and PUPs.

- Microsoft Security Essentials - Windows | Official Site For Microsoft Windows 10 OS, Laptops, PCs, Tablets & More - Microsoft's free Anti-Virus/Anti-Malware program. Has gotten great reviews and I've been using it on systems instead of Avira. Doesn't catch everything but neither does Symantec, McAfee, Sophos, ESET, Avira, Avast, Panda, Trend, etc . . .

- Avira AntiVir System Rescure CD - Free Downloads of Avira Antivirus Software & Utilities - Linux Boot CD that has Avira AntiVir anti-virus/anti-malware software with latest definitions preloaded. Download and burn to a CD and boot your computer from it to do some scanning and removing action.

 

[FLHEM]

What OS? and which Browsers?

Windows 7. Chrome as the default but internet explorer is still on there.

 

[FLHEM]

Check suspicious extension and add-on.

Or try other removal tools:

There are many malware tools available in the market, and most of them can be used to deal with malware. However, not every tool can detect and remove all types of malware threats. Hence, sometimes you need to install different tools on your PC. Below I will list several tools that I find useful in dealing with malware.

- CCleaner - CCleaner 5.21.5700 - Useful tool for cleaning out all the crap that has built up on your computer from general use. This helps to decrease the amount of files that are scanned and can greatly speed up scanning.

- Malwarebytes Anti-Malware - http://www.malwaretips.org/malwarebytes.php - One of the best removal tools out there right now.

- SuperAntiSpyware - SuperAntiSpyware 6.0.1224 - Another great removal tool

- SuperAntiSpyware Portable Scanner! - SUPERAntiSpyware - SUPERAntiSpyware Portable Scanner - This is the same SAS scanner and removal engine in a portable formfactor that does not require installation on the infected system. Haven't had a chance to use this in the wild yet but looks promising.

- Spybot Search & Destroy - http://www.filehippo.com/download_sp...earch_destroy/ - Yet another good removal tool. Also useful for "inoculating" your web browsers against future attacks. New version seems to be able to clean temp files that CCleaner sometimes misses and some malware that Malwarebytes missed the last time I used it.

- ComboFix - ComboFix | freeware - This is a great tool for cleaning up a system that is messed up to the point you can't run MBAM or anything else. After running this you should still run the other tools to clean up the left-overs.

- RootRepeal - rootrepeal - Rootkit removal tool. Run this when you can't get any other tool to run or install.

- TDSSKiller - http://support.kaspersky.com/faq/?qid=208283363 - Rootkit removal tool from Kaspersky. Pretty snazzy if you ask me.

- Avira AntiVir Personal - Avira Free Antivirus 15.0.19.164 - Really good free anti-virus application. Has somewhat annoying ad that pops up reminding you of all the fantastic other stuff you get it you would just buy it already. I've found this confuses and scares less savvy users that think it may be one of those fake-AV trojans.

- SpyHunter - http://guides.uufix.com/Spyhunter_Download.php - A powerful anti-malware program that can deal with different types of malware including Trojans, worms, viruses, browser hijackers, adware and PUPs.

- Microsoft Security Essentials - Windows | Official Site For Microsoft Windows 10 OS, Laptops, PCs, Tablets & More - Microsoft's free Anti-Virus/Anti-Malware program. Has gotten great reviews and I've been using it on systems instead of Avira. Doesn't catch everything but neither does Symantec, McAfee, Sophos, ESET, Avira, Avast, Panda, Trend, etc . . .

- Avira AntiVir System Rescure CD - Free Downloads of Avira Antivirus Software & Utilities - Linux Boot CD that has Avira AntiVir anti-virus/anti-malware software with latest definitions preloaded. Download and burn to a CD and boot your computer from it to do some scanning and removing action.

Wow, thanks. Will try some of this out.

 

[DWAAS]

install Linux

 

[sajunky]

Check suspicious extension and add-on.

Or try other removal tools:

There are many malware tools available in the market, and most of them can be used to deal with malware. However, not every tool can detect and remove all types of malware threats. Hence, sometimes you need to install different tools on your PC. Below I will list several tools that I find useful in dealing with malware.

- CCleaner - CCleaner 5.21.5700 - Useful tool for cleaning out all the crap that has built up on your computer from general use. This helps to decrease the amount of files that are scanned and can greatly speed up scanning.

- Malwarebytes Anti-Malware - http://www.malwaretips.org/malwarebytes.php - One of the best removal tools out there right now.

- SuperAntiSpyware - SuperAntiSpyware 6.0.1224 - Another great removal tool

- SuperAntiSpyware Portable Scanner! - SUPERAntiSpyware - SUPERAntiSpyware Portable Scanner - This is the same SAS scanner and removal engine in a portable formfactor that does not require installation on the infected system. Haven't had a chance to use this in the wild yet but looks promising.

- Spybot Search & Destroy - http://www.filehippo.com/download_sp...earch_destroy/ - Yet another good removal tool. Also useful for "inoculating" your web browsers against future attacks. New version seems to be able to clean temp files that CCleaner sometimes misses and some malware that Malwarebytes missed the last time I used it.

- ComboFix - ComboFix | freeware - This is a great tool for cleaning up a system that is messed up to the point you can't run MBAM or anything else. After running this you should still run the other tools to clean up the left-overs.

- RootRepeal - rootrepeal - Rootkit removal tool. Run this when you can't get any other tool to run or install.

- TDSSKiller - http://support.kaspersky.com/faq/?qid=208283363 - Rootkit removal tool from Kaspersky. Pretty snazzy if you ask me.

- Avira AntiVir Personal - Avira Free Antivirus 15.0.19.164 - Really good free anti-virus application. Has somewhat annoying ad that pops up reminding you of all the fantastic other stuff you get it you would just buy it already. I've found this confuses and scares less savvy users that think it may be one of those fake-AV trojans.

- SpyHunter - http://guides.uufix.com/Spyhunter_Download.php - A powerful anti-malware program that can deal with different types of malware including Trojans, worms, viruses, browser hijackers, adware and PUPs.

- Microsoft Security Essentials - Windows | Official Site For Microsoft Windows 10 OS, Laptops, PCs, Tablets & More - Microsoft's free Anti-Virus/Anti-Malware program. Has gotten great reviews and I've been using it on systems instead of Avira. Doesn't catch everything but neither does Symantec, McAfee, Sophos, ESET, Avira, Avast, Panda, Trend, etc . . .

- Avira AntiVir System Rescure CD - Free Downloads of Avira Antivirus Software & Utilities - Linux Boot CD that has Avira AntiVir anti-virus/anti-malware software with latest definitions preloaded. Download and burn to a CD and boot your computer from it to do some scanning and removing action.

Thaanks, saved for future use.