Positiona available - Cape Town, Goodwood, - CRM Support Engineer / Consultant

Sapphiron

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Job Title: CRM Support Engineer / Consultant
Business Unit: IPMG IT and Business Solution
Location – Goodwood, Cape Town


INTRODUCTION:
We are expanding our current team and have a vacancy for a CRM Support Engineer / Consultant. This role will entail providing functional support for customer requests (problems and system improvements) within agreed schedules through analysis, configuration, testing and training.

ABOUT IPMG:
IPMG IT and Business Solutions forms part of the IPMG group of companies and offer strategic business advice, implementation of technology solutions and provide business analysis services. We focus on enabling clients with business solutions, addressing their specific business needs and the continued support and improvements of the clients CRM systems.

RESPONSIBILITIES:
  • Provide incident support to clients by analysing and identifying issues and resolving issues within the agreed service agreement
  • Innovative thinking and providing creative solutions when clients have unique business requirements
  • Configure approved system changes to existing installations and configure new systems based on spec provided
  • Document or update functional specifications for system developments to be done and work with developer on requirements
  • Test system configuration changes and improvements
  • Ensures business compliance to processes and procedures
  • Monitor active processes i.e. daily support processes, responsibilities and client deliverables
  • Share knowledge and experience with team and provide mentoring to team members where required
  • Ensure consistency, completeness and quality of deliverables
  • Communicate and follow-up with the customer as to the outcome of their request
  • Able to convert knowledge objects to standard documentation to be re-utilised in training or client enablement

Experience and Qualifications
  • Matric Diploma or certificate/Tertiary minimum three-year diploma in business or information technology
  • Need to be competent in all MS office applications
  • Exposure to a customer service environment essential and need to be able to work in a team
  • Knowledge of email and mail server configuration / administration

Interested candidates can private message me for contact details. Should you not hear from us by the 5th of March 2016, please consider your application as unsuccessful.
Closing date – 29 February 2016
 
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