I'm a bit late to this thread party, but I followed the complaints process listed on the SAPO website. Logged a complaint with them first, waited 5 working days (and some change), then logged a complaint with ICASA.So who can we escalate this to?
Once I hear from ICASA, I'll update this thread. But we're looking at 14 working days+. At least ICASA bothered to send me a reference number. SAPO did sweet nothing.