Prepaid meter City Power JHB

Neuk_

Executive Member
Joined
Jan 23, 2018
Messages
5,752
CoJ and City power are different entities, sorting out my rates and taxes was easy peasy. But dealing with City power isn't easy.

I'll ask him when I see him again, I presume it is the Daisy St CoJ office that does deal with the following:


Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

 

rrh

Expert Member
Joined
Nov 29, 2005
Messages
3,734
Reviving thread once again.

Going prepaid can [now] be done via email.

I submitted the documents listed in the "Guideline to convert to prepaid" via email to regionXrevenue@joburg.org.za (where X is your region) and received a reference number. A week or so later I received an invoice for the conversion, which I paid. I received an email this morning saying that I had contact City Power Technical, but before I could contact them I received a call from a techie saying that he was en route. This I managed to change to 09h00 tomorrow.

A couple of questions:
1. Once the meters are changed must I immediately purchase tokens (i.e. does the switch take place immediately) or is there a day or two's breathing space ?
2. Purchasing tokens: is someone like Powertime recommended, or should I simply purchase from anywhere ?
 

wonduhboy

Well-Known Member
Joined
May 12, 2008
Messages
433
Reviving thread once again.

Going prepaid can [now] be done via email.

I submitted the documents listed in the "Guideline to convert to prepaid" via email to regionXrevenue@joburg.org.za (where X is your region) and received a reference number. A week or so later I received an invoice for the conversion, which I paid. I received an email this morning saying that I had contact City Power Technical, but before I could contact them I received a call from a techie saying that he was en route. This I managed to change to 09h00 tomorrow.

A couple of questions:
1. Once the meters are changed must I immediately purchase tokens (i.e. does the switch take place immediately) or is there a day or two's breathing space ?
2. Purchasing tokens: is someone like Powertime recommended, or should I simply purchase from anywhere ?
1- They give you 30-odd units, so you have a while before you need to purchase
2 - I use Discovery Bank to get the 20% discount using Miles, but you can purchase from anywhere I believe

Thanks for the conversion info.
 

Lupus

Honorary Master
Joined
Apr 25, 2006
Messages
38,682
1- They give you 30-odd units, so you have a while before you need to purchase
2 - I use Discovery Bank to get the 20% discount using Miles, but you can purchase from anywhere I believe

Thanks for the conversion info.
30 units, that's like a day maybe 2.
To get units I use FNB and ebucks actually, I know people are like but you could get ebucks by buying it cash and yadda yadda, but I get enough ebucks to cover me a month + some takealot stuffs.
 

rrh

Expert Member
Joined
Nov 29, 2005
Messages
3,734
The techies finally arrived - about an hour late - and performed the "conversion", which took about five minutes.

The rush-through of instructions took about another five minutes, during which time I learnt that I could (a) read better than they could; and (b) that I was "gifted" with approximately eight units.

The techies then insisted (a "fact" that I confirmed with City Power) that the first purchase of additional units be done via Shoprite/Checkers or Pick-'n-Pay, something which p*ssed me off, mainly 'cos no-one could provide a valid reason for this undocumented requirement.

So off to Rosebank Mall I toddled ...

Checkers' staff insisted that their system was down, so I visited PnP, who (after some fiddling) stated that (a) the meter number was valid; but (b) that the meter [number] wasn't [in effect] linked to my account. The last providing the reason for the requirement to visit the Mall: the supermarkets have interactive systems ....

I will draw a veil over the next hour that - despite a second visit to both stores and a couple of calls to the techies - got me no further.

After getting home I decided to ignore the indignant techie's last call (that now all was OK with my account / that I should have listened to him and waited (at the mall) for his follow-up phone call / that I must now return to the mall tout de suite etc.) and purchased a recharge via Standard Bank's online banking.

Which generated an SMS message containing a token number (that would certainly have confused our ex-President) which, when input, was accepted by the system.

To quote the priest from my boarding-school daze: "Here endeth the lesson" <sigh>
 
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