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lotus123
Expert Member
- Joined
- Sep 6, 2006
- Messages
- 1,055
Loaded large amount of airtime a couple of weeks ago, to buy a Freeme bundle. All good, except Telkom didn't load the Unlimited Wifi benefit. Not an urgent problem as there was still some left from the previous month.
I did however log the call with Telkom, asking them to load the benefit.
I followed up on the case number today after no fix from them (and because the active bundle expired today), and was told "You won't get the benefit if there was still an active bundle when you loaded airtime. Sorry, can't help you, that's the rule."!!!
Anyone had any experience of this already? Is there a Telkom rep on this forum who can help?
TIA
I did however log the call with Telkom, asking them to load the benefit.
I followed up on the case number today after no fix from them (and because the active bundle expired today), and was told "You won't get the benefit if there was still an active bundle when you loaded airtime. Sorry, can't help you, that's the rule."!!!
Anyone had any experience of this already? Is there a Telkom rep on this forum who can help?
TIA