Pretoria / Midrand sites down.

[Cell_C]

Message
We have a number of sites down in Pretoria and Midrand affecting both voice and data services.
Technicians are on-site, working hard to restore services soon.
We apologise for the inconvenience and will make an announcement as soon as the problem has been resolved.

Regards
Cell C"
~AM~

 

[torgo]

Thanks for letting us know. Cannot send out emails either.....from Sandton

 

[The_Unbeliever]

Thanks for the notice.

 

[MickeyD]

Please post in correct thread, else it will be transferred to Lost & Found Posts!

 

[Le^stat]

Cable break in JHB....

 

[Cell_C]

Good day All

"We can confirm that voice and data services in Pretoria and Midrand have been restored.
The disruption to our network was caused by a fibre break.
We apologise to our customers for any inconvenience caused."

Regards
CellC
~AM~

 

[MickeyD]

What happened to your redundancy? No back up links?

 

[Electron1]

What happened to your redundancy? No back up links?

Beat me to it, MickeyD, that is the question. Can Cell-C not afford redundancy at the prices they charge?

There were some posts this morning with people compalining from 6am. Took a while for an official comment on MyBB though. The only way I managed to get info that there was a bigger problem than just a few users, was by using Twitter. The OP makes it sound like it was limited to Pretoria and Midrand - this is not so based on complaints on Twitter Today.

OK so now the Big 3 Cell SP's have experienced significant outages - this is cause for concern when an outage is not recitified quickly. Also why did it take so long for an official comment?

 

[torgo]

What happened to your redundancy? No back up links?

VC and MTN were digging in the area!!!!

 

[Electron1]

VC and MTN were digging in the area!!!!

Sabotage ! (now where have I heard that before? )

 

[Electron1]

At the risk of being shot down in flames - I quote myself as this is relevant to Cell-C's outage today ....

As a consumer and a IT service provider making recommendations to my clients which netorks to go for, I expect all the broadband networks to operate as a utility - i.e. always up, always available, always providing service. Most of all I expect that the service providers will make use of whatever platforms (their own website, MyBB, Facebook, Twitter) that are available to them to notify users timeously (i.e. within 10 to 20 minutes of realising there is a major outage) that there is a problem, and keep it updated until the problem is resolved.

I value a SP saying we have a problem, we are still identifying the cause, rather than keeping quiet and leaving the users to battle along until they figure out there is a major problem.

So far not one of the Service Providers that have experienced outages have demonstrated that they have the b@lls to do so. It takes hours before any official comment is made as was proved today by Cell-C and previously by Vodacom and MTN.

 

[The_Unbeliever]

What grated my carrot was the slow response time/official reply from CellC.

I can understand if they can't identify the problem right away, but at least they can acknowledge that there is a problem and that they're on it.

 

[RichardG]

Come on now I knew from earlier hours of the morning it was a fibre break at a datacentre - someone confirmed it was the same line.. Let us blame some contractor who wanted to be spiteful due to competition it happens - Last year it took them over a week to replace damage fibre in my area.....

This happen early hours of this morning 00:20 no throughput at all and continuously disconnecting and reconnecting to the network. Tweets started to appear as of early hours of this morning at a datacentre... That where the cause probably started for problems with sites loading...

To know my acknowledgement this has been the first outage for me as a data user.

 

[Electron1]

Come on now I knew from earlier hours of the morning it was a fibre break at a datacentre - someone confirmed it was the same line.. Let us blame some contractor who wanted to be spiteful due to competition it happens - Last year it took them over a week to replace damage fibre in my area.....

This happen early hours of this morning 00:20 no throughput at all and continuously disconnecting and reconnecting to the network. Tweets started to appear as of early hours of this morning at a datacentre... That where the cause probably started for problems with sites loading...

To know my acknowledgement this has been the first outage for me as a data user.

Not sure what you wanted to say - I believe the issue here is that there was no official comment from Cell-C until nearly lunchtime, as well as the fact that there is a dependancy on a single fibre link i.e. what redundancy is there in the Cell-C network for failures like this?

 

[lived666]

well still appears to have issues in midrand area.
I was actually going to post that now I see why the service has been crappy the last 2 days until I read they fixed the problem, errr no, its still crappy in Midrand.
Weird is that speed tests showing ok, but connection is quite crappy, sluggish, gaming a big no no

 

[lived666]

**bump**

@cell c

When are you going to sort out Midrand? It is not working properly - it shows ok speeds but connection is horrendous, its not stable, its like a frikken yo-yo

 

[Cell_C]

Good Day Lived

how are your speeds to day that side.
A lot of upgrades have been completed.

Regards
~AM~

 

[lived666]

Good Day Lived

how are your speeds to day that side.
A lot of upgrades have been completed.

Regards
~AM~

Hello Cell C
Yesterday was a bad day, was it national, call centre said it was?
Was down and out from about 11:30 - 14:15
Then later on in the evening for about 30 minutes and then it went down just before midnight so I gave up and I called it a day.
Back working this morning.
Speedtests ok at the moment, download 4Mbps upload 1.53Mbps, still can't play Xbox live, way too much lag